Jim Tidwell Ford

I’ve come to this dealership multiple times for a simple oil change. I used to feel valued as a customer but no longer thanks to service advisor 2745 Johnathan (Johnny) Streetman. Typically, he does not spe oil change. I used to feel valued as a customer but no longer thanks to service advisor 2745 Johnathan (Johnny) Streetman. Typically, he does not speak or address you unless spoken to. He has no customer service acumen. It was clear that he was preoccupied and reluctant to divert his attention to assist me, which immediately made me feel unwelcome. He lied and stated “we do not take walk-ins” when I stated I was here for an oil change without an appointment. When I addressed that comment which was both abrupt and inaccurate he stated well it would be over 3 hours and I’ll have to schedule anyone who comes before you. While I fully understand and respect appointment scheduling and wait times, it was the tone, attitude, and overall disingenuous behavior that left a negative impression. I’ve never minded waiting, as I bring my work laptop and am prepared for delays. But the dismissive manner in which I was spoken to made me question whether I was welcome or valued as a customer. On top of that, Johnathan called me and stated the vehicle should be ready in 10–15 minutes. However, no follow-up ever came. I continued working while waiting for a callback, text, or email—none of which I received. Meanwhile, I watched as other representatives actively engaged with their customers, walking them through their service or informing them when their vehicles were ready. Why was I left sitting for four more hours without any communication? That level of inconsistency in service is extremely frustrating and unprofessional. When I finally brought up the issue of the lack of communication directly to him, he took no accountability. There was no apology—only a defensive comment that he had “called to let me know it should be done soon.” Then, instead of showing any empathy or courtesy, he gave a passive-aggressive “Have a good day” with a smirk. This is not the level of service I associate with the Ford brand. I left the interaction feeling discouraged and disrespected, and I hope steps are taken to address the customer experience at this location. Consistency, respect, and clear communication should be the minimum standard—none of which I received during this visit. More

As always service advisor Jonny was great,,Service was very efficient and quick.Jonny welcomed me to the coffee room and after serving gave me advice on some things that needed attention and provided an e very efficient and quick.Jonny welcomed me to the coffee room and after serving gave me advice on some things that needed attention and provided an estimate.Also enjoyed checking out the showroom and other vehicles around.I’ve always brought my F-150 to Jim Tidwell and they always had taken care of any issues and fixed them right the first time.While waiting to check in I noticed a lady service advisor was working pretty hard helping out a young man who was going to spend a couple of thousand on the repairs and she was checking out everything and managed to get him some money saved as he was extremely thankful to her for her help.Highly recommend that you get your vehicle service at Jim Tidwell Ford. More

Very professional, with great recommendations on what my truck needed. Service was completed quickly with no issues. truck needed. Service was completed quickly with no issues. More

Very courteous staff! Work completed on time and at a decent rate! Would recommend them highly Work completed on time and at a decent rate! Would recommend them highly More

I had a great car buying experience here at Tidwell Ford. My sales people were Ty and Steve both of whom were very patient and a pleasure to deal with. Case in finance was also helpful. Would definitely retu My sales people were Ty and Steve both of whom were very patient and a pleasure to deal with. Case in finance was also helpful. Would definitely return here for another vehicle in the future. More

Easy to schedule services and always responsive. Great service, each time. Thank you taking care of us with a friendly, professional demeanor. Keep up the good work Great service, each time. Thank you taking care of us with a friendly, professional demeanor. Keep up the good work More

You can never get a call thru to the service dept. My pass 2 visit this month, I was never called when my car was ready. My pass 2 visit this month, I was never called when my car was ready. More

Easy to work with. Communication is great. I have another follow up service soon and trust it will go very well. Communication is great. I have another follow up service soon and trust it will go very well. More

Super experience at JT Ford, as usual. Justin Hannah treated me with professionalism and respect. Five-star service, indeed! Justin Hannah treated me with professionalism and respect. Five-star service, indeed! More

Clean service picked phone. 2nd ring answered any questions set appointment for service. Emailed coupon for discount same day business complete. Greeted promptly at service ar 2nd ring answered any questions set appointment for service. Emailed coupon for discount same day business complete. Greeted promptly at service area also walked in showroom to xx out darkhorse promptly greeted by a sales person. That rarely happens most dealership. A+ for Kelsey in service More