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Jim Tidwell Ford

Kennesaw, GA

Overview
Reviews
Vehicles
4.5
456 Reviews
Call Dealership (770) 427-5531

2205 Barrett Lakes Blvd

Kennesaw, GA

30144

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Showing 456 reviews

March 31, 2024

Too long of wait for oil change, tire rotation- even with a appointment- almost 2 hrs More

by Suelsweet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name
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Apr 04, 2024 -

Jim Tidwell Ford responded

We sincerely apologize for the extended wait time you experienced during your recent visit for an oil change and tire rotation. Your time is incredibly important to us, and we understand the frustration this delay may have caused. Your feedback is invaluable, and we appreciate you bringing this to our attention. We appreciate your business!

Helpful
March 31, 2024

Staff was friendly and helpful. Got my car in and taken care of as promised. More

by Newsomejamme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Streetman
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Apr 03, 2024 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a friendly and helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 30, 2024

Josh and my service advisor were great. I would come back to your dealership based upon their service More

by Mrarich50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh and long dark haired guy sorry
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Apr 04, 2024 -

Jim Tidwell Ford responded

It's fantastic to hear that you had a great experience and that Josh provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
March 30, 2024

So far so good. I’ve had a couple of problems with my truck, but they worked it out so far. More

by sdycus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Apr 04, 2024 -

Jim Tidwell Ford responded

We're pleased to hear that your experience with us has been positive so far, despite the couple of problems with your truck. Rest assured, we're committed to ensuring that your vehicle is in top condition and that any issues are addressed promptly. We're here to help and appreciate your trust in us for your vehicle needs.

Helpful
March 30, 2024

We purchased our 2023 Ford Bronco from Jim Tidwell Ford. We took it in for it's first oil change today. Caleb was GREAT! He got us a lift to the Mexican Restaurant so we could have lunch while we waited, More

by Jswan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb in Service and Oscar in Sales
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Apr 04, 2024 -

Jim Tidwell Ford responded

That's fantastic to hear! We're delighted that Caleb provided you with a great experience during your first oil change at Jim Tidwell Ford. It's wonderful that he went above and beyond by arranging a lift for you and reminding you about the Ford Pass credits. Thank you for sharing your 5-star experience with us!

Helpful
March 29, 2024

My service representative Caleb went above and beyond to get my Ranger repaired and back on the road. More

by Turbo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Sturgis
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Apr 04, 2024 -

Jim Tidwell Ford responded

It's fantastic to hear that you had a great experience and that Caleb went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
March 29, 2024

Service director took great care to make things good. Recommend to everyone to go see them More

by Roadrunners
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Bass
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Apr 04, 2024 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 29, 2024

Dealer is very good at there job. They find the problem and tell you what needs to be done to fix the problem More

by No screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Bass. Jonny Streetman
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Apr 04, 2024 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 29, 2024

Great customer service. Got my car in real quick and finished it same day. Very kind, courteous, and professional. More

by Eric Fisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Hannah, Bill Sharp.
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Apr 04, 2024 -

Jim Tidwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
March 27, 2024

Jonny did a great job going over the service and recommended services. I didn't purchase this truck there but have in the past and always will bring here for service More

by JCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonny Streetman
Report | Print
Apr 03, 2024 -

Jim Tidwell Ford responded

It's fantastic to hear that you had a great experience and that Jonny provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
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