Jim Tidwell Ford

Called service department to arrange for programming a smart key. Service department said they would have to transfer me to the parts department. Parts department said they don't do the programming, th smart key. Service department said they would have to transfer me to the parts department. Parts department said they don't do the programming, they would have to transfer me to service. Finally, went down in person and talked to service writer. He said he would have to check with parts department for key availability. Twenty minutes later (other service reps saw that I was waiting and several asked if they could help me.) the first rep finally returned and I made the appointment for the following morning at 7:45 a.m. I arrived at 7:30 and 3 hours later at 10:45 I asked about the status of my job and was told they would check. About 10 minutes later the service rep came in and said my car was waiting outside. It took 3 hours to program a smart key and change the oil. I strongly suspect that the work was completed earlier and I was left sitting in the waiting room. More

Service department under promises and over delivers. Candice(?) made it easy to get in and out at least an hour sooner than expected. Candice(?) made it easy to get in and out at least an hour sooner than expected. More

If you need anything serviced on your vehicle Jonny is the man to talk to! Very straight forward & does a great job with updates the man to talk to! Very straight forward & does a great job with updates More

They always made sure I knew what was going on and what was best and worst case scenarios. They give me updates about what to keep an eye on in the future. Made sure I was taken care of for any inconvenien was best and worst case scenarios. They give me updates about what to keep an eye on in the future. Made sure I was taken care of for any inconvenience that happened. Honestly best experience at a dealership. More

Upon further review, the minor scratch on my rim may have already been there. Thank you guys for excellent service and for taking such good care of my Ford Mach E GT! 5 star service! already been there. Thank you guys for excellent service and for taking such good care of my Ford Mach E GT! 5 star service! More

Me encantó el servicio, fui por cambio de aceite y la atención fue de primera, te lo recomiendo atención fue de primera, te lo recomiendo More

My service advisor, Jonny Streetman was amazing. I rated my experience 4 starts rather than 5 due to the scratch on my rim upon completion of tire rotation. I rated my experience 4 starts rather than 5 due to the scratch on my rim upon completion of tire rotation. More

Brought our 2022 Explorer in for the 40000 mile service today. We had the recommended service done and no surprises. Exactly what I was quoted less 10% for scheduling after 1pm. Thanks Jim Tidwell Ford. today. We had the recommended service done and no surprises. Exactly what I was quoted less 10% for scheduling after 1pm. Thanks Jim Tidwell Ford. More

I was able to call and get an appointment the same day for an oil change. . for an oil change. . More

They were Respectful,professional, helpful,caring,knowledgeable, They didnt give up getting us in a auto.All the stall made us feel welcome there. Mr Teddy was great. helpful,caring,knowledgeable, They didnt give up getting us in a auto.All the stall made us feel welcome there. Mr Teddy was great. More