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Jimmy Britt Chevrolet GMC - Service Center
Greensboro, GA
97 Reviews
Jimmy Britt Chevrolet GMC: An Atlanta Chevrolet GMC Dealer Alternative
Located in Greensboro, Georgia, Jimmy Britt Chevrolet GMC is proud to be your Greensboro, GA Chevrolet and GMC dealership of choice. Conveniently located near I-20, our state of the art dealership is an easy drive from Atlanta. We are not far from Athens, GA, Milledgeville, GA, Madison, GA, and Lake Oconee, making us an excellent choice if you're looking for a GMC or Chevy dealer, but aren't finding the service and customer care that you desire. Jimmy Britt is proud to provide the best selection of new and used Chevy and GMC trucks, cars and SUVs in the Lake Country greater area, and we look forward for the chance to add you to our customer family!
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This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
97 Reviews of Jimmy Britt Chevrolet GMC - Service Center
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March 27, 2024
Always very professional and friendly. Every experience I’ve had here has been positive, will definitely continue my patronage! Every experience I’ve had here has been positive, will definitely continue my patronage! More
by Nava123
Helpful January 02, 2024
Speaking only as to the service department, my experience was less than ideal (or less than even tolerable). I called the service dept prior to my vehicle ('22 Yukon Denali) being towed to the dealership. was less than ideal (or less than even tolerable). I called the service dept prior to my vehicle ('22 Yukon Denali) being towed to the dealership. They instructed me to provide the driver a number where I could be reached to process intake on the vehicle (otherwise I willing to travel with the tow truck to the dealership). About 1 hour after the vehicle arrived at Jimmy Britt GMC service dept, I called the service dept as I had not heard from anyone as of yet. They confirmed receipt of the vehicle, then 20-30 minutes later the same person called and asked if the vehicle was gray (... it is not gray). I provided them the VIN and she (Crystal) stated that she would call back with timing/info on repair. Shockingly, she never called back. About 1:15 later, I called the dealership and asked to speak with a service manager ... they transferred me to what I was told is a service manager (but in fact was another service advisor (Terry, I believe)). They stated that the vehicle was being repaired and they would call back in 15-20 minutes with specifics. I never heard from them (Terry or Crystal), so I finally went to dealership about 1:30 to 2 hours after they were to return the call. The vehicle was still not ready and no one could provide a straight answer. I asked at that time to speak with the manager of the service dept or manager of the location ... no one came to speak with me except the kind receptionist stating that she could not get them to come. Mind you, this was for a simple change of battery. A known issue on certain GM vehicles is that there are current draws that can drain your battery after the vehicle is powered off. Since their service department's next available appt date for electrical diagnostic was 2 weeks out, I opted to do just a battery change and go back to my primary dealer in Atlanta. The sole issues I had with this dealership were that (1) they did not do what they said they would do (... simply return a phone call to provide a status update) and (2) they provided inaccurate (seemingly just "made up") information to get the customer off the phone. To compound things, I was told that they were having "phone issues" that was causing the system to just hang-up on customers waiting on hold ... difficult to believe that. Given my experience there, it would be difficult to ever recommend the dealership to anyone (or at least anyone I liked). More
by dyates95
Employees Worked With
Crystal, Terry
September 25, 2023
Had a great experience with the service department. They were very efficient with time and handle my vehicle with care. They were very efficient with time and handle my vehicle with care. More
by Anthony Veasley
Employees Worked With
July 12, 2023
Looking for a place to share what a wonderful business this is. My daughter in law became stuck on the interstate late afternoon on July 12,2023. I was helpless because we were over 2 hours away. I called this is. My daughter in law became stuck on the interstate late afternoon on July 12,2023. I was helpless because we were over 2 hours away. I called the receptionist and she very kindly connected me with the service department. Mark assured me that he or someone in service would look at her car. It was hot, and late in the day. Even though she drove a different kind of car, they were so very sweet to her. They even took her and her dog to a local hotel. As a mom, it is so unsettling to know that your children are so far away and you can’t help them, but Mark and the team at Jimmy Britt care about people and it shows in their business and the way they love their lives in things that don’t really benefit them at all. Hats off for the customer service and remarkable kindness. I hope someone will share this testimonial with upper management. It really meant the world to me! Thank you all!! Nancy More
by nanmoorern
Employees Worked With
Mark and I think Marcie (answered the phone) plus anyone in service who helped
July 08, 2022
My experience purchasing my 2019 GMC was awesome! I appreciated the constant communication from Jason Harald and Tony Smith after I expressed interest in the truck. Tony was out of the office, but st I appreciated the constant communication from Jason Harald and Tony Smith after I expressed interest in the truck. Tony was out of the office, but still graciously answered all of my questions and made sure I was taken care of. Jason did a fantastic job of making sure I was taken care of from the time I arrived on the lot till the moment I drove off in my new truck. When I arrived, the truck was thoroughly cleaned and in front of the store ready to be test driven. This saved time! I really appreciated that my time was respected in terms of not taking so long for the buying process. I had an obligation to get to that afternoon, and I did not have 4-6 hours to give up to purchase the truck. Thanks to the buying team, I was in and out in under 2 hours. To top it off, I received a phone call from Jason yesterday just to check on how things were going. This extra step shows you guys really care. Great job! More
by jbreedlove20
July 01, 2022
Car wouldn’t start. Towed to dealer on Wednesday night. Service Department says they can’t even look at it until next Tuesday. Couldn’t get a loaner.We bought the car th Towed to dealer on Wednesday night. Service Department says they can’t even look at it until next Tuesday. Couldn’t get a loaner.We bought the car there. More
by Charles
Employees Worked With
June 30, 2022
This dealer was the best! ! Friendly, negotiable, and really serious and trustworthy about their craft! ! Friendly, negotiable, and really serious and trustworthy about their craft! More
by Jiipluto
Employees Worked With
November 01, 2021
My review is related to JB's Customer Service . . . I have a brand new Chevy Tahoe with less than 11k miles, and the "lifters" went bad the day before I was scheduled to take three high school boys to Fl have a brand new Chevy Tahoe with less than 11k miles, and the "lifters" went bad the day before I was scheduled to take three high school boys to Florida. They explained that I would be without my car for at least a week. Chevy originally was going to give me an economy car as my rental. Teah at Jimmy Britt could see the frustration building due to the fact that I was not going to have a car as big as the car I owned to take the boys. She stepped in and saved me - she and the manager, Chuck, helped me secure a larger vehicle and assured me that Chevy would reimburse me for my costs (yes, I did have to come out of pocket for the rental, but that was out of their control). They even had a driver take me to pick up the rental, which was over an hour away. Teah stepped into a situation that really had nothing to do with her, and she was willing to find a solution. Because of her customer service, Jimmy Britt will have my business from now on. More
by jpm0621
Employees Worked With
Teah Woodruff
