Melanie Wallace
Melanie Wallace at Jimmy Britt Chevrolet GMC
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Melanie Wallace

Service Advisor

Jimmy Britt Chevrolet GMC

1011 Town Creek Blvd
Greensboro, GA 30642

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3.8
6 Reviews
3.8

6 Reviews

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6 Reviews of Melanie Wallace

July 31, 2023

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Employee Rating

I just purchased my second vehicle from Jimmy Britt Chevrolet and both experiences far exceeded my expectations. I especially want to thank Jason Herald for going out of his way to make both purchases More

by Garrett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Herald , Teah

July 15, 2023

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Employee Rating

New Brad and Marco were amazing. They were very knowledgeable about the vehicle that I want to purchase. The Jim Britt dealership was awesome. This was the first time I ever went to More

by jacquelinewrightmilledge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marco Bisogno , Brad Ellickson, Teah Woodruff, The person in finance office, I can't remember his name but he was outstanding

Jul 19, 2023

Jimmy Britt Chevrolet GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! If you have any further questions, please give us a call. We're always happy to help!

February 17, 2023

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Marco Bisogno was very helpful and pleasant to deal with. We have had our previous car serviced at Jimmy Britt's for 4 years and service is great. More

by dnvincent44
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Marco Bisogno

Feb 22, 2023

Jimmy Britt Chevrolet GMC responded

We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

September 06, 2022

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Employee Rating

Jimmy Britt Chevrolet has the absolute worst service department I have ever dealt with. Melonie has the worst attitude and customer service I have seen. They kept my sons car for over 2 months and Melon More

by DJ Scott
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Chuck Whitehead

Sep 07, 2022

Jimmy Britt Chevrolet GMC responded

DJ - As it pertains to the behavior of our team member sharing a less-than-truthful account of your conversation with our Service Manager, you're correct that it is inexcusable. There is no cause for that and we will use your review as a coaching opportunity to get better. With that said, we had an internal discussion with multiple parties in our store, and I must say that much of your review leaves out necessary details where we did everything within our control. It is my understanding you purchased this vehicle from another dealer, and your vehicle's engine has been "tuned up" with new cams/rods/pistons. Moreover, that dealership sold you a warranty that did not cover the manipulated engine, so when your engine had an issue, it could not be covered by that warranty. After diagnosing the issue (and absorbing that cost), we proposed a new engine as we couldn't fix an altered engine for free. We allowed the warranty company to come in and confirm your engine's issue was not covered by the warranty that other dealer sold you. Again, we fully appreciate your decision to have someone else fix the issue, and we (reluctantly) absorbed the cost of all work performed. I'm not including any stories about how our team was treated less than courteous by you, because our team's behavior in response is not justified regardless how they were treated. However, I believe it was important enough to us to stand behind the work we were able to perform given a situation that was not the cause of our own store, but of the original dealership you purchased from. It isn't normal for us to reveal the true happenings in a response to a review, but given the aspects of your experience with us that were withheld, I feel it is only right to share both sides of the story. We did not do everything correct, by any means, and again, despite how Melanie may have felt she was being treated gives no excuse for her actions, but she did decide to absorb any cost you would have accrued otherwise. I'm extremely sorry this needed to be said, even more than I am this situation happened in the first place, but we are very happy you found a provider that was able to install a new engine for you at a price you were comfortable with. We hope you are happy with your vehicle for years to come.

July 01, 2022

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Employee Rating

Car wouldn’t start. Towed to dealer on Wednesday night. Service Department says they can’t even look at it until next Tuesday. Couldn’t get a loaner.We bought the car th More

by Charles
Recommend Dealer
No
Jul 02, 2022

Jimmy Britt Chevrolet GMC responded

Our apologies about your experience with us so far, Charles. I did confirm that our service team did indeed look at your vehicle to determine if it was something with an easy solution to fix, but unfortunately, it was the type of work that requires (what is known as an A Tech). They're the cream of the crop, and our A tech will not be back until Tuesday (since we're off Monday). Hopefully our team has been in contact with you since you've left this review, but I've been ensured that our team will work diligently to make you happy.

Jul 02, 2022

Charles responded

I know what an automobile tech is. I also know that car manufacturers today provide dealers simple to use dianostic tools that are easy to use and interpret. I find it hard to believe that any dealer today has only one person who can use dianostic equipment. The problem should have at least been diagnosed on Thursday.

April 18, 2022

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Employee Rating

Terrible trying to get serviced. No loaner. Transmission issues with my Silverado and can’t get serviced. Took 3 months to get a loaner last time then told me after having truck almo More

by Nick
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Don Ruguleiski

Apr 29, 2022

Jimmy Britt Chevrolet GMC responded

Hello Nick, we strive for 100% satisfaction, and we regret to find out that this was not the case. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Jimmy Britt Chevrolet-Buick-GMC, LLC (866) 634-5741

Apr 30, 2022

Nick responded

I was able to receive a loaner on 4-20-22. They still have my truck so I don’t know if problem has been resolved. I will post when I get my truck back. The service department has always been great it’s the management and lack of loaners that have me frustrated.

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