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Jimmy Britt Chrysler Jeep Dodge RAM - Service Center
Statesboro, GA
794 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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794 Reviews of Jimmy Britt Chrysler Jeep Dodge RAM - Service Center
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June 16, 2023
They left Grease on the inside and outside of the car! Did not put air in tires when asked to on tire rotation! Did not reset computer equipment had to ask for it to be done! Did not put air in tires when asked to on tire rotation! Did not reset computer equipment had to ask for it to be done! More
by jodi.joyner77
Verified CustomerEmployees Worked With
Service
June 07, 2023
IM STILL WAITING ON MY RIM TO COME. ITS BEEN OVER A MONTH. THE ONLY THNG I KEEP GETTING IS THEY ARE SOOOO BUSY. I HAVE TO KEEP REACHING OUT TO THEM. THEY WILL NOT CALL YOU TO KEEP YOU I ITS BEEN OVER A MONTH. THE ONLY THNG I KEEP GETTING IS THEY ARE SOOOO BUSY. I HAVE TO KEEP REACHING OUT TO THEM. THEY WILL NOT CALL YOU TO KEEP YOU INFORMED. More
by hillarycoleman20
June 07, 2023
I went to get my oil changed and tires rotated. The lobby was nice but the wait was abnormally long. That is okay if they are busy so I disregarded it. When I got my vehicle back, the windshield ti The lobby was nice but the wait was abnormally long. That is okay if they are busy so I disregarded it. When I got my vehicle back, the windshield tint was damaged, the steering wheel and center console has sweet or grease marks, and my seat smelled like xxx. No one owned up to damaging my tint so I had to turn around half way home and go back to speak with Denise. She did pay to have it replaced, but mentioned the customer has to request seat covers now that Covid is over otherwise they won’t be used. I don’t want to clean my truck after getting it serviced or have to ask for mat/seat covers so I will be going to Savannah Autonation for the foreseeable future. More
by John.Deloach
Employees Worked With
Can’t remember
May 25, 2023
Check in was fast. Staff was friendly during check in and pickup. Facility was clean. Work completed timely and I was notified of updates throughout the repair process. Staff was friendly during check in and pickup. Facility was clean. Work completed timely and I was notified of updates throughout the repair process. More
by jdsakelarios
Employees Worked With
Stephani
May 23, 2023
Made an appointment online and requested the 20K services included in our Jeep Wave Program. We were told by sales and according to the website while making the appointment, the requested services were inclu included in our Jeep Wave Program. We were told by sales and according to the website while making the appointment, the requested services were included free of charge through the Jeep Wave program we had purchased at the time of the lease. We asked for those services and the service tech said she wasn't sure what all was covered under Jeep Wave, but she would double check before the car went back and let us know if any of the 20K services had any charges outside of the Jeep Wave program. She never came back to us to say there were charges so we assumed there were none. We waited over 2 hours (with an appointment) and when we went to check out, we were then told there were charges for part of the service because it was not covered by Jeep Wave. We told them we didn't want any services performed that would not have been covered by Jeep Wave and no one came to inform us there would be a charge before the services were performed. We were told we can either pay or we can wait some more while they take the car back again and remove the part and just pay for the labor - labor for the service we asked not to be performed if there would be a charge. We insisted that we were under the impression by the salesperson when we leased the vehicle, and the website confirmed, that there should be no charge under Jeep Wave. We were told we were wrong and again we can pay or they can remove the part and just charge labor. We insisted and after waiting some more, we were told they would remove the charge but the lady said, "I'm going to have to eat the cost", like it was our fault. They were respectful during the whole conversation, but we left there feeling like we were duped by sales and the website and it was our fault that the service department was going to have to "eat the cost". If they would have followed through in the beginning and came to us before they took the car back and said "This service isn't covered under Jeep Wave", and showed us documentation to that fact, we would have simply declined that specific service and had them just do the other services that were covered under Jeep Wave, but somehow it's our fault that they have to "eat the cost". In our opinion, true good customer service would be acknowledging their mistake and "eating the cost" without trying to get the customer to pay for labor for a service they specifically asked not to be performed or make the customer feel responsible for the service department's mistake. More
by pamela.vanblarcom
Employees Worked With
I don't remember
