Joe Cecconi Chrysler Complex

Poor Service What a Joke, Not one person in this entire dealership knows what anyone is doing. They could care less about the customer as long as they sell a vehic What a Joke, Not one person in this entire dealership knows what anyone is doing. They could care less about the customer as long as they sell a vehicle. 1st I go looking for a van for work. I knew what I could afford and after looking at the ProMasters. They sign me up for business link which is nice as I do not have wait for service I work 12 to 14 hour days. This was a turn on for me. After taking one for a test drive we come to an agreement on a price. My wife then says she thinks she would liker a newer car. Her and I told the salesman that we need 4 wheel drive or we would not be able to get to our cabin. Salesman says that is not a problem. My wife wanted a Jeep so he shows us a Patriot. Salesman says that will be perfect to get you to the cabin. Wife takes if for a test ride and tell the salesman she will let him know in the morning. I was told to come back 1st thing in the morning and my Van would be ready for me. My wife and I were there at 9am, by 3:00pm I still have not seen the finance department yet. They kept telling my that they were waiting for paperwork. Finally go in at 4:30pm and this clown gives me a price way higher than we agreed upon. So I tell him that is not going to happen. I got up and walked out. The salesman comes chasing me down. Now mind you I have wasted 2 full days and still no van. The GM comes out I forget his name. Asked if he will give me a few minutes to see what he can do. By now it is 6pm comes out and gives me the same price as we agreed upon. Just before he came back my phone blows up about someone checking my credit score. I quick looked into my credit score was 780 when this joker was done it was 510. I told him about it. The then told me after the first 2 payment it will be back were it was. Nope 4 months latter it is still in the 500’s. So almost 8pm and I get my van. Then my wife says I will see you tomorrow to pick up the Jeep. Had the Jeep a few days and I hear a noise from the rear. I know for a fact being in the automotive field for 20+ years that it was a wheel bearing. We take it back to the dealership and they said that there was nothing wrong with the Jeep and they all sound like that. Oil change light comes on after only putting a 1000 miles on it. Take it back and they tell me that the oil was changed and that the tech didn’t reset it. I told them also to check the noise coming from the back. A few hours latter my wife gets a call saying the left rear wheel bearing is bad and that is was going to cost over $400. That was not going to happen and did you change the oil. They said no it didn’t need it. I asked for service records on when the last oil change was and they could not produce them for me. So I told them to change the oil. This issue should have been fixed from first time we took it in a days after we bought it. So my wife talks with another manager Mike. He said that he will talk to the service director Shawn and that they would figure something out and for her to call in the morning. Wife calls and had to leave a message. When Shawn finally calls back he said that the sales department would pick up part of the bill at that it would only cost $248 and that he would apply that fee to an extended warranty. So she goes for it. Now they want to charge us $2000 for an extended warranty from Chrysler that after looking into Chrysler will not honor because the vehicle has 72,xxx miles on it. Now I find out that the Patriot is not 4 wheel drive. I thought all Jeeps were and the salesman even told us that it was 4 wheel drive. We dealt with Garry and Alex in service and when we came in to pick up the Jeep not one person new anything about the warranty. As for my ProMaster with Business Link drive up service next lift priority I go in for my first oil change and they asked if I had an appoint. I said no that I am a Business Link customer and I do not need an appointment. That was at 8:30am I figured I would get it done before work. The guy tells it won’t be done until after 5pm. I ask to speak with the GM and Mike comes out and says that I need an appointment. I set the appointment up for the following week. I tell the service guy that I was a Business Link customer and why I had to make an appointment. He told that I didn’t. So again not to happy. You all at Joe Cecconi’s need to get on the same page. Not a very happy customer More

Great Experience Best experience I had at a dealership. Julian Pancho Santiago is professional but also straight forward. I got a good price on a good used vehicle tha Best experience I had at a dealership. Julian Pancho Santiago is professional but also straight forward. I got a good price on a good used vehicle that my family can now fit and enjoy. It was a fast and easy process. Julian is worthy of any of my business and has helped my family members. we are very pleased and thankful. More

PONCHO Wasn't exactly sure what I wanted. Poncho was there to answer any questions I had and was very patient and extremely helpful. I ended up buying a jeep Wasn't exactly sure what I wanted. Poncho was there to answer any questions I had and was very patient and extremely helpful. I ended up buying a jeep patriot and I couldn't be happier!!! Looking for a salesperson who is there for the customer and not just trying to make another sale? PONCHO is your man More

Alex Ackley Alex was a great help to us! Super funny and down to earth guy! Alex knew what we were looking for and the payment we needed to stay close to. Our fir Alex was a great help to us! Super funny and down to earth guy! Alex knew what we were looking for and the payment we needed to stay close to. Our first visit didn’t go so well for us. There was not a good enough deal the first time we arrived to be at a payment close to the one we already had. When one arose, Alex thought of us! I am greatful for everyone’s friendly and quick service at this dealership. We spent the least amount of time at Joe Cecconi’s than we have at seven other dealerships. More

Leased a new vehicle. We worked with Alex Ackley and he made the process go quickly and smoothly. We needed to lease a new vehicle and he worked with our budget and our sch We worked with Alex Ackley and he made the process go quickly and smoothly. We needed to lease a new vehicle and he worked with our budget and our schedule. He went out of his way to be helpful. More

Joe Cecconi’s I bought a car from this dealership and Amy guided me through the long difficult process of getting a new car. I couldn’t have more pleased with great I bought a car from this dealership and Amy guided me through the long difficult process of getting a new car. I couldn’t have more pleased with great her customer service was even when I knew she had people waiting to see her! She is the sole reason I will be back to this dealership in the future for mine and my families car purchases. More

Quick and easy We were looking for a used vehicle preferably a Jeep with 4 wheel drive in excellent condition inside and out. After searching several on line dealers We were looking for a used vehicle preferably a Jeep with 4 wheel drive in excellent condition inside and out. After searching several on line dealerships and sources I decided to make the lengthy drive to this dealership. We found exactly what we were hoping to find in a used vehicle. After stopping at several other dealerships in the Buffalo area we decided to purchase the Jeep Compass. We looked at it and test drove it on Saturday and picked it up on the following Tuesday. The car was detailed and and the finance department was helpful. Amy was my salesperson and was very professional and pleasant. More

Above and. Beyond! Amy, Dave and Paul have ALWAYS gone above and beyond to help get me into a new vehicle. From back in 2013 (when I truly needed a vehicle) to present, Amy, Dave and Paul have ALWAYS gone above and beyond to help get me into a new vehicle. From back in 2013 (when I truly needed a vehicle) to present, (when I simply wanted to change things up), they always help and treat me with respect. Pleasure to deal with them! More

Found exactly what we were looking for!! One of the only dealerships in the area open on Sunday. Salesman Alex Ackley found us just what we told him were looking for without trying to up sell One of the only dealerships in the area open on Sunday. Salesman Alex Ackley found us just what we told him were looking for without trying to up sell us on anything we didn’t want. More

Horrid service. Walked in and no one acknowledged me for 15 minutes. A man came in a quickly told me to drive my car into the service area and come back. I do so then Walked in and no one acknowledged me for 15 minutes. A man came in a quickly told me to drive my car into the service area and come back. I do so then he says I meant for you to stay in your car and I’ll come out. I go wait in my car for another 15 minutes before another guy comes out to ask my info. The people were cold and rude. More