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Joe Cecconi Chrysler Complex

Niagara Falls, NY

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449 Reviews
Joe Cecconi's Chrysler Complex has done business in Niagara Falls and the greater Buffalo area for over 50 years. Mr.C's slogan, "We'll treat you like family" sets a standard that the staff strives to meet every day. With WNY's largest new AND used inventories, we will be able to find a vehicle that meets your needs. We specialize in offering financing for every situation, whether it's a lease for your new or used car, or whether our "Guaranteed Credit Approval" program meets your needs. Joe Cecconi's Chrysler Complex is a proud corporate sponsor of the Niagara Falls Boys and Girls Clubs and Opportunities Unlimited, as well as sponsoring numerous charities in Niagara County.We now offer extended service and parts hours, with evening hours on Tuesdays and Thursdays, and Saturday service hours for your convenience. If you have any questions, don't hesitate to call or email!
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2380 Military Rd

Niagara Falls, NY

14304

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Showing 449 reviews

November 27, 2017

Great Experience Gus was the Best salesperson so far for me. Made the experience super easy. This is my third vehicle with them, no hassle what so ever. More

by scharris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus Hammoud
November 27, 2017

The Best Sales Girl in the Business I have bought all of my vehicles from a Chevy dealer in Lancaster, but after meeting Amy Sabers I will be a Cecconi's customer for life! She helped me More

by ffrancie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Sabers
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 20, 2017

Amy sabers rocks! Been trying to find the perfect truck for some time... like most I've had a couple bumps a long the way (bankruptcy!! A few months ago!). Most dealer More

by Pattyjacob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Sabers
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2017

Saved from a tough situation. Joe Cecconi was the first dealership I used to get a car. I was a bit intimidated but the salesperson Kahlil was SUPER helpful in breaking down how ev More

by ap391
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kahlil Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2017

Flawless Experienced professional staff from the sales people, Keith Winn and Amy to the finance people. This is my second vehicle that I have bought from the More

by Deni Lynn LoBrutto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Sabers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The best!
November 11, 2017

best day ever went to joe cecconis with a negative mindset thinking that i would never be able to walk away with anything but with the help of renne campbell pushin More

by Megan Colbert
Recommend Dealer
Yes
Employees Worked With
Renee
November 08, 2017

I'll never go anywhere else! I had the best, easiest, most complication-free buying experience!! Mark N. helped find the perfect vehicle for me, suiting all my needs and keeping m More

by Clb12581
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Novelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2017

Rude people all the way around I called Joe Cecconis because they were on my list of approved dealers who would take my loan. They decided they didn’t want to take my loan , and ins More

by CB1947
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Jensen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Sabers
2.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2017

Overall great experience Went to Joe Cecconi's thinking I wouldnt be able to work out a deal since I only owned my 2016 for 2 yrs. Renee told me she was sure we could work som More

by Cargirl Tracie1915
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Renee Campbell
August 23, 2017

Horrible Experience I had the worst experience at Joe Cecconi's both when I bought my Jeep, as well as when I took it in for service. I purchased a 2014 Jeep Wrangler fro More

by anthonym123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Renee Campbell
Aug 24, 2017 -

Joe Cecconi Chrysler Complex responded

We do apologize that you were dissatisfied with your experience at the dealership. While it is difficult to speak to your payment/down payment constraints regarding the purchase, our salesperson Renee is very popular with her customers, and receives a large volume of repeat and referral business. If, however, the interaction was less than satisfactory, we do apologize. Regarding your second concern involving vehicle accident damage that occurred after purchase, you are correct that our assessment was (and remains) that driver error caused the seventeen year old driver to drive into a fence, in reverse, and that no 'latch failure' took place. While we did (and still do) believe our assessment is correct, in a follow up conversation our service and parts director did ask to review the damaged vehicle in person to see if we could help. At that point he was cursed at repeatedly and profanely, and threatened with a 'call to the police', at which point the customer hung up the phone. Unfortunately, that did make it difficult for him to resolve any concerns. Management from the dealership is always willing to sit and review any customer concern, and we would encourage you to reach out to Mike Jensen at 297-5800x100 in order to discuss the matter further. We will certainly work to attempt to resolve this matter to your satisfaction.

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