Joe Heidt Motors

I was promised things from the dealer - simple things like a second key for the car I leased with them - and they have never responded. I have spent hours on this issue and they still have not helped or like a second key for the car I leased with them - and they have never responded. I have spent hours on this issue and they still have not helped or even responded to me. Don't do business with this dealership if you can help it. More

MR FEBRES WAS A GOOD LISTENER AND WAS ABLE TO UNDERSTAND MY NEEDS AND WANTS. I WAS VERY CONFORTABLE WITH HIM AND HE DID NOT PRESSURE ME AT ALL. I WILL RECOMMEND THIS PLACE TO EVERYONE I KNOW. MY NAME IS JUA MY NEEDS AND WANTS. I WAS VERY CONFORTABLE WITH HIM AND HE DID NOT PRESSURE ME AT ALL. I WILL RECOMMEND THIS PLACE TO EVERYONE I KNOW. MY NAME IS JUANITA FAGELLO AND I BOUGHT A TIGUAN. More

Michael and Scott were great from the initial "Hello". Made me feel comfortable making a decision on a new brand and dealership to trust. Their chemistry with each other was refreshing, seemed li "Hello". Made me feel comfortable making a decision on a new brand and dealership to trust. Their chemistry with each other was refreshing, seemed like they were actually friends and co workers. I want a dealership to be friendly like that. Thanks very much for everything. More

Recently I found my self in the market for a new car for my mother. I had decided to check out VW's because of the excellent safety and fuel economy ratings. I live near RT17 which as many of you know is lo my mother. I had decided to check out VW's because of the excellent safety and fuel economy ratings. I live near RT17 which as many of you know is loaded with car dealers from one end to the next. After visiting a few stores I had come across Joe Heidt VW. Upon entering I was greeted by one of the sales managers, Scott, he was very helpful in finding me a salesman to go on a test drive and answer my questions. The salesman, Michael Denardo, had vast product knowledge and answered all my questions in a professional and helpful manner. After visiting all the other dealers on 17 I can honestly say this place was different. The family feel and charismatic staff was a refreshing change after talking to some of the other robo-salesman in the area. Even the general manager James took the time to come over and say hello. I'll definitely be buying a VW before the sign and drive promotion ends and there's no question that I'll be buying it from Joe Heidt VW. If anyone's looking for a comfortable buying experience this place is it! More

I would like to commend Joe Heidt Volkswagen for their amazing sales and customer service. I tend to be an online shopper and discussed the prices I found with a JH salesman named Juan. I told Juan I wa amazing sales and customer service. I tend to be an online shopper and discussed the prices I found with a JH salesman named Juan. I told Juan I wanted to stop in at lunch to test drive a 2011 GTI then discuss prices later over the phone (time constraint). I showed up and Juan was outside waiting with the keys in hand. From there he earned my business, we wrapped up the sale within a week and still to this day, when I come through the door for service, Juan always goes out of his way to ask me how the car is. On the service side things have been even better. I'm infatuated with my car and always want to make sure all technical service bulletins or small issues are repaired right away for safety and care. Chrys from the service department always goes out of his way to get me scheduled as soon as possible for any of my concerns. Since I am heavily involved with online Volkswagen forums and blogs, I tend to discuss technical details with Chrys. He always takes the time to find the answer, verify part numbers and discuss the issues that happened at great length. I've never had such great customer service anywhere. Between Juan and Chrys, I don't know how anyone can ever have a bad customer service experience when looking for a Volkswagen. People rarely take the time out of their day to commend the good aspects of car dealerships but I believe they deserve a bonus or reward for their continued level of customer care. More

The service at joe heidt is amazing. They are all so friendly. I went to get an oil change and they noticed I had a bubble on my tire and replaced it for me. I worked with Chrys the service writer he to friendly. I went to get an oil change and they noticed I had a bubble on my tire and replaced it for me. I worked with Chrys the service writer he took the time to go over everything that was done to the car and the even found a recall that was open on my car. All of that took about 2 hours and was done while I waited. I will tell all my friends about this place. Thanks again!! More

We leased a car from them in March. The car has had problems, leaky trunk, tail-light issues. The problem I have is that there service center is unresponsive, and their hours are bad, and the overall problems, leaky trunk, tail-light issues. The problem I have is that there service center is unresponsive, and their hours are bad, and the overall customer service is poor. Here is an example. The DO NOT do service on Saturdays. Oil changes only. So you have to drop off the car at their location on Rt. 17. They claim to have a shuttle bus. But it only runs in the mornings. So picking up the car (which is not near public transport) is a huge pain. In the past, the dealerships we have dealt with have all had weekend hours, and loaners. So essentially, anytime you have a problem with your car (and apparently, if our experience is any indication, you will - this is the second service issue in the first SIX months of ownership), be prepared to take time off work, and arrange a ride with somebody to go pick up your car. Very frustrating, and not what they indicated when we bought the car. I am now unhappily awaiting the end of my lease, and will not transact with them again. More

This is by far the best dealership I have ever done business with. Upon walking in I had a great feeling about the place. Everyone there was extremely friendly and relaxed. I told Patrick Sorey the S business with. Upon walking in I had a great feeling about the place. Everyone there was extremely friendly and relaxed. I told Patrick Sorey the Salesman who was helping me, exactly what I needed from a car and the price I was able to pay. With his knowledgeable expertise on cars and his gracious demeanor, I trusted he would find me the right car, and he did-that day. Adam the General Manager was the other gentleman who helped me, he made buying a used car a pleasant experience by his honesty and down to earth nature. From sales to the parts and service department everyone has been courteous, polite and customer service oriented. I highly recommend this dealership to anyone in the market for a car. Volkswagen's are a great product and Joe Heidt Volkswagen delivers these great machines with integrity. More

I wanted to pass along my sincere thanks for the service my car (the bugger) received from your dealership. I am so pleased to have had the pleasure of discovering that Joe Heidt Motors has never lost si my car (the bugger) received from your dealership. I am so pleased to have had the pleasure of discovering that Joe Heidt Motors has never lost site of the value of Customer Service, and not just in terms of doing excellent work on vehicle repairs, but on all other aspects of motor vehicle maintenance and upkeep. All employees of Joe Heidt Motors do their professional duties with such a great attitude and kindness, that you feel like you are being treated like royalty. In particular, I want to thank James and Chris for their kindness and consideration in helping to keep my Bugger in tip top condition. They are so professional, and yet so accommodating that I know that I will never need to look for another auto dealership again. Joe Heidt Motors is a dealership where honesty, service, pride in workmanship, and customer satisfaction/ appreciation are still the Hallmark of their business. I have recommended Joe Heidt Motors to several people who were looking to purchase new vehicles, so they can also discover what a pleasure buying a car can and should be. I also want everyone to know that working with a service department can be a wonderful, and pleasant experience. The service employees are determined and hard working employees that take pride in their job. Chris, in service, always greets you with a smile and makes your experience always as pleasant as can be. He is very professional in explaining exactly how the technicians will determine the problem and how they will fix it. I always feel very informed on what is going on with my bugger and know it is in good hands in the shop. No matter what the issue they are all determined to find it and fix it. Please keep up the great work and the positive attitude and superior customer service! I look forward to many more years of splendid car buying experience and great service work with Joe Heidt Motors. More

I was in to buy my son a car I was greeted by salesman and shown many different vehicles after much review I decided not to purchase at which time the General Maneger James Walker asked if he could be of and shown many different vehicles after much review I decided not to purchase at which time the General Maneger James Walker asked if he could be of any help well sometime later and much to my delight we bought a car Mr. Walker is a true gentleman and asset to your dealership. More