Joe Heidt Motors

I called the head of internet services Carl Jenkins at this dealership. Obviously he knows that people are shopping through the internet these days. I asked him to send me information and he never did. this dealership. Obviously he knows that people are shopping through the internet these days. I asked him to send me information and he never did. Once he realized that I was probably not going to buy a car from him he was rude and offensive and didn't return my phone calls. I would never buy a car from this dealer if this is how they treat their customers and this is their HEAD of internet services. HORRENDOUS!!!!!! More

This is the second time I've walked out of Joe Heidt when trying to purchase a vehicle. The first time was in 2000 and they still have the most inept group of salesmen I've ever been witness to. I sent an trying to purchase a vehicle. The first time was in 2000 and they still have the most inept group of salesmen I've ever been witness to. I sent an email requesting info about an Internet promotion they had. Salesperson Carl Jenkins quickly responded and asked to set up a time to come in to discuss in person. Fair enough. How about 6pm (they are open until 8pm) on Friday. I didn't hear back but went anyway. I walk in with wife and young daughter. No greeting. No Carl Jenkins. Two "salesmen" sitting at their desks and not getting up. Another salesman whining like a baby about a customer giving him a hard time on the phone. The "manager" took over the phone call because the salesman couldn't get it together. After several minutes of being ignored, I say out loud in the direction of the salesmen..."if anyone wants to sell a car to me today, I'll be outside." So we go walking around the lot to check out the cars. 10 minutes go by...no one comes out. I walk back to the dealership and it's the same pathetic scene. I urge anyone who is considering a VW to look elsewhere. This is the tackiest, classless sales team you've ever seen with a dumpy dealership to go along with it. STRIKE TWO for Joe Heidt. I will NEVER go back to buy a car from this dealership or from anyone that works there. More

Almost Knocked this guy out. By the grace of god I calmed myself down enough to keep my clenched, shaking fist at my side. So here's what happened. I was looking at the r32 and really liked the car a lot. Af myself down enough to keep my clenched, shaking fist at my side. So here's what happened. I was looking at the r32 and really liked the car a lot. After the test drive we went inside to talk numbers. I said that my reason for coming in was to get a first look at the r32 and do some real thinking, but that I would probably be ready to pull the trigger on a deal within a week or so. He told me he could hold the car for a week with a refundable deposit of $200. Completely refundable, even gave me it in writing. Because I really liked the car, I figured I would go ahead and leave the deposit. Unfortunately a few days later I found out my fiance would need surgery and that our insurance would only cover about half of the money. I knew that I would no longer be able to buy a new car. I went in today (11/28/08) to get my $200 back. I see this guy standing there. I make it short and sweet and say that I simply want my money back. He starts asking me all types of pushy questions about why that is which i understood on a certain level, its his job. I say its really a personal issue and the sale is no longer under discussion and that I apologize. Then this guy brings the manager, and he starts getting pushy with me. I keep saying listen, i just want my money back and i dont have to explain myself. Greg gives me receipt for my refunded money and then tells me to get the f**k outa here and that I'm a xxxxx for asking for my deposit back considering all the help he gave me and then tells me to f**k myself, all in front customers on the showroom floor. I was so shocked that I didnt know what to say. I just laughed in his face and walked out and call him an xxxxxx moron. He then follows me out, gets in my face and yells at me again. At this point Im yelling at the top of my lungs and I tell him that if he doesnt remove himself from my personal space immediatly or I will do so myself. He then turned around and went back inside. If you want to deal with pushy, arrogant, slimeball car salesman who wear cheap cologne and even cheaper suits, then this is your place. Just look out for your own health if you walk out and dont buy one of their cars, because apparently these guys like to engage in fisticuffs when this happens. More

I can't believe the horrible dialog I overheard while trying to shop for a new car. There is this black? man in the Service Department who is obviously prejudice working there. A spanish salesman was s trying to shop for a new car. There is this black? man in the Service Department who is obviously prejudice working there. A spanish salesman was stating how warm it was in the showroom, which was correct, so this black man had the nerve to say, "well, you're Puerto Rican, you should be able to handle the heat." If I worked there I would have been on the phone with the Labor Board. No one, including customers, should be subjected to talk of that nature. I will NOT buy a car there until that man is GONE. AND I will tell all my friends and neighbors in Upper Saddle River and the people in my church in Alpine to go elsewhere. I have purchased vehicles from Heidt in the past and even though I think the world of the "old" service department staff I will not deal with someone with no integrity. More

Believe it or not, I had nothing but pleasant experiences with Joe Heidt. My 2003 Passat had a problem with the trunk lock. The lock would open while I was driving & I had to pull my car on the shoulder to with Joe Heidt. My 2003 Passat had a problem with the trunk lock. The lock would open while I was driving & I had to pull my car on the shoulder to keep my truck from flying open. Whenever I brought the car back (at least 5 times), before it was finally fixed properly, they were nothing but accommodating, helpful & polite. Ultimately they did fix the lock properly. Then on 6-21-06 I was rear-ended by a pick-up truck on a bridge. My car was declared totalled & I plan on buying a 2006 Jetta. More

Couldn't fix a thing and when they realized it they wouldn't even reflect my complaints of report and would reflect 1 or 2 day services when they kept vehicle for 3 occasions 7days, 11 days and 4 days wouldn't even reflect my complaints of report and would reflect 1 or 2 day services when they kept vehicle for 3 occasions 7days, 11 days and 4 days.Will sue for consumer fraud if lemon suit isn't settled expeditiously More