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Joe Heidt Motors
Ramsey, NJ
190 Reviews
This May, Joe Heidt Motors is celebrating it's 66th year in business, and to this day the store is family owned and operated (now in our third generation!)
At first glance, you might not think we are a business in operation since 1958 - we boast a fresh, state-of-the-industry renovation, with interactive displays, a clothing and accessory boutique, all servicing done on location (no separate service centers to try and find!) and all the amenities the 2024 customer would expect. Pro Tip: try the hot chocolate.
All of this is in place to support our award-winning customer service:
-Joe Heidt VW is one of only 4 Volkswagen stores in North America to be selected as a JD Power Dealer of Distinction for 2024, reflecting our commitment to customer service and transparency.
-Joe Heidt VW is a proud member of Volkswagen's exclusive "Wolfsburg Crest Club" since 2017, a membership based entirely on sales excellence and customer satisfaction.
-We are a Carfax Top-Rated dealer since 2019, and in 2024 we became the only store in the area to be recognized for our 5 consecutive years of excellence (come check out the trophies, and the custom case they had to make for us!)
-For the third year in a row, our own customers voted us 201 Magazine's "Best of Bergen" as Best Auto Dealership, which we are humbled by, and for 2024 our service department was also selected as a finalist among all private and franchised service departments in the county.
Come visit us today, and you will find out what separates us from the rest. We'll be glad to welcome you to our ever-growing family!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 1:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 4:30 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 4:30 PM
Friday 8:00 AM - 4:30 PM
Saturday 8:00 AM - 1:30 PM
Sunday Closed
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Showing 190 reviews
March 11, 2023
David, Alfredo and Micheal were absolutely amazing! ! Highly recommend!!!! They will take care of your needs. ! Highly recommend!!!! They will take care of your needs. More
by MamaD
March 11, 2023
I purchased many cars over the years through Joe Heidt. The service and professionalism has always been spectacular. The service and professionalism has always been spectacular. More
by bruceamurray
Employees Worked With
Other Employees :
Brendan Germain
February 25, 2023
I had an excellent experience with the purchase of my second Tiguan from this Dealership. Gary was the salesman who helped me choose the model with features that were most important to me. He really l second Tiguan from this Dealership. Gary was the salesman who helped me choose the model with features that were most important to me. He really listened. I absolutely felt no pressure and was driving my new vehicle in no time. I would recommend this salesman and Dealership to anyone. More
by Wowmom3@verizon.net
Employees Worked With
Gary DeLalla
October 13, 2022
The worst dealership. Workers have no clue on how to fix issues. Manager is rude. Buyer beware. Volkswagen should revoke this owners license to sell Volkswagens. Workers have no clue on how to fix issues. Manager is rude. Buyer beware. Volkswagen should revoke this owners license to sell Volkswagens. More
by Pilca77
December 01, 2021
I went to service at Joe Heidt for a problem I meet Sara in service. She communicated everything what the vehicle needed. I did everything now my car runs like a top thank u Sara u will see me again. in service. She communicated everything what the vehicle needed. I did everything now my car runs like a top thank u Sara u will see me again. More
by Annie R
Employees Worked With
Sara S
November 01, 2021
Great experience. Our salesman john was very helpful. Got a great car too. Highly recommended a great car too. Highly recommended More
by Bujar
Employees Worked With
June 29, 2021
The repairman are overpriced, do terrible work, and The repairman are overpriced, do terrible work, and are greedily unethical. After paying for service they will not talk about problems over the ph The repairman are overpriced, do terrible work, and are greedily unethical. After paying for service they will not talk about problems over the phone, you must pay for another visit. Also 50% of VWs have rain leakage problems and VW won't address this issue. More
by radam_schwartz
Employees Worked With
Marc, Kevin
April 23, 2021
They ran my credit 10 times after I backed out of a deal with them. Because of this company I can no longer get an auto loan. with them. Because of this company I can no longer get an auto loan. More
by Vdg9659
Employees Worked With
January 24, 2021
This was the most painless car buying experience ever! Stephen Kennedy and Michael Denardo were quick and efficient. Would highly recommend to anyone and everyone! Stephen Kennedy and Michael Denardo were quick and efficient. Would highly recommend to anyone and everyone! More
by MarDrz
January 16, 2021
Had a good experience leasing my Atlas 2021 in October. However, they never called me to let me know my registration and plates came in. I had emailed and called previously with no response. Come to find o However, they never called me to let me know my registration and plates came in. I had emailed and called previously with no response. Come to find out my plates were in back in November and I only knew 1/14 because I called to find out. Horrible customer service and service recovery. Will not lease from them again. More
by Tgrancaric
Employees Worked With
Alfredo
