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Joe Machens Capital City Ford
Jefferson City, MO
7,516 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 7,516 reviews
September 06, 2021
We had great help and the dealership had a great inventory to look through. Even with 2 kids with us, we had a good experience with everything. inventory to look through. Even with 2 kids with us, we had a good experience with everything. More
by Meagan
Employees Worked With
Jamie Wilson, Jalen Sands
September 04, 2021
No hassle, speedy service. Reps were very attentive and quick to respond. This is the fifth car I have purchased at this dealership. Great outfit! quick to respond. This is the fifth car I have purchased at this dealership. Great outfit! More
by joertek
Employees Worked With
Jacob Cahill
September 04, 2021
We were in need of a replacement vehicle due to ours being hit and totaled. In the current market, it was hard to locate something similar to what we had. When I found out current vehicle online and sub being hit and totaled. In the current market, it was hard to locate something similar to what we had. When I found out current vehicle online and submitted that we were interested, the salesman contacted us quickly and made several contacts over a few days via email, phone call, and text to answer questions and get an appointment set up to see the vehicle. He was very easygoing and communicated with us well throughout the process. We really appreciated this, especially since we were not expecting to be vehicle shopping at this point. Thank you to the team for getting us set up with a vehicle to meet our family needs again. More
by hughes.andee
Employees Worked With
Matt Wilde, Randy Wells
September 03, 2021
No problems and was treated great! All was very nice. Judy was very nice to deal with, have dealt with her before. Love the car! Judy was very nice to deal with, have dealt with her before. Love the car! More
by lkliet
Verified Customer
August 31, 2021
Mr. Phil was very patient with me and knowledgeable about everything I asked him. Financing part was very friendly and patient with me, thank you everything I asked him. Financing part was very friendly and patient with me, thank you More
by achildoftheking86
Employees Worked With
Matt Wilde, Phillip Barkho
August 31, 2021
I'm highly pissed off while typing this!Attempted for 2 I'm highly pissed off while typing this! Attempted for 2 months to have a service check performed on my vehicle. The first time I was told I would I'm highly pissed off while typing this! Attempted for 2 months to have a service check performed on my vehicle. The first time I was told I would receive a call of the time the vehicle would be scheduled to bring it in. Never received a call after 3 weeks. The second time I informed the individual that I would be requiring a loaner due to the vehicle would be there for a day, and I don't live in that city. Go to the service check on the scheduled appt. day after driving 35 minutes just to find out there was no loaner available. I had to cancel that appt. and scheled another for 2 weeks later, and requested a loaner vehicle, again. The third time was just like the second time. So, basically my time, and gas wasted. Instead of sending me messages about my appt. time, send me a message to inform me if there is a loaner available. So, I don't have to waste my time and gas. So, I wasted my gas, time, and time from work for nothing. More
by ralphm73
Employees Worked With
Angie Hulsey
August 31, 2021
Nice salesmen, easy to get questions answered and take a test drive. Lots of convenient open hours to do business. Really enjoyed the ice cream and cold drinks on such a hot day while we were waiting for th test drive. Lots of convenient open hours to do business. Really enjoyed the ice cream and cold drinks on such a hot day while we were waiting for the paperwork. Looking forward to future business when needed. More
by Terri
August 31, 2021
Mike Rogers and all Joe Machens staff make it very easy to do business with! We had a great experience and will continue to purchase vehicles with them. to do business with! We had a great experience and will continue to purchase vehicles with them. More
by Missybonnot
August 31, 2021
Helped us thru the ordering process, with the selection and helped make any changes. Always kept us update with the process. Always asked if we needed anything food drinks. Pleased with the price for our t and helped make any changes. Always kept us update with the process. Always asked if we needed anything food drinks. Pleased with the price for our trade-in. Helpful with the finance process. We would highly recommend Randy Wells and Joe Machens Capital City Ford, all the employees. More
by jackiefoster837
Employees Worked With
Randy Wells, Brian Lorts, Derek Bertles
