Joe Machens Capital City Ford

It took a hour and forty five minutes for a tire rotation and oil change. I think that took longer than it should have when I had an appointment made. and oil change. I think that took longer than it should have when I had an appointment made. More

They completed the work in a timely manner. Pulled my car in bay so I wouldn't get soaked from the rain. car in bay so I wouldn't get soaked from the rain. More

I really Appreciated Kayle helping me and being very pro-active ! He kept me in the loop and followed up well, great job ! Thank you! pro-active ! He kept me in the loop and followed up well, great job ! Thank you! More

All we ended up doing was paying them money so they could call us stupid for buying a 4 cylinder engine. It didn't matter that we didn't think it was functioning properly. It was stated in the repair report call us stupid for buying a 4 cylinder engine. It didn't matter that we didn't think it was functioning properly. It was stated in the repair report that we bought a 4 cylinder engine and if we didn't like how it operated that larger engines are available for purchase. No one showed any conern about our problem with our vehicle and little effort was evident in finding a remedy for our "made up" problem. What I take from this is to not buy a 4 cylinder Ford and don't ever attempt to get service or buy a vehicle from Joe Machen's Ford. More

Everyone was super friendly and easy to deal with! Happy with the truck and experience with the truck and experience More

The service reps do NOT focus on customer service...in and out. I'm two weeks late getting a phone call to set up a critical service appointment. and out. I'm two weeks late getting a phone call to set up a critical service appointment. More

Bo was great! Found us the perfect truck. Took good care of use during the process. Billy was great working with on my trades, Thanks of use during the process. Billy was great working with on my trades, Thanks More

Service manager made sure to fit in my horn repair before my family vacation. They allowed me to use an empty conference room to take business calls, had unlimited Tazo tea which I love and even had bananas my family vacation. They allowed me to use an empty conference room to take business calls, had unlimited Tazo tea which I love and even had bananas for customers who wanted a healthy snack. Couldn't have had a better experience, thank you! More

I brought my car because it died at a stoplight. I was able to start it and drove it on. I was asked if it was a Ford ( it isn’t but I bought it from this dealership 9 years ago and you’ve serviced it ove able to start it and drove it on. I was asked if it was a Ford ( it isn’t but I bought it from this dealership 9 years ago and you’ve serviced it over the years). Then I was told there might not be any open appointments. And then that it might not be that day. Definitely felt unwanted. After checking it in on Tuesday, I didn’t hear anything until I reached out on Friday to inquire. Later on Friday I was told I needed to take it to Honda because they pulled codes and didn’t know what to do. During this conversation the tech asked me if the car was running which I found odd because he’s looking at the paperwork. I picked the car up to take it some else but this was not a good experience. If the dealership is no longer servicing cars that aren’t Fords, then let us know. That would impact my decision on buying another car from you if it’s not a Ford. More

Had an 11am appointment to change the oil. Dropped off the F150 by 10:45. Stopped back after 2pm and they hadn’t even started on it! And they didn’t check the one thing I asked them to check. Have used t the F150 by 10:45. Stopped back after 2pm and they hadn’t even started on it! And they didn’t check the one thing I asked them to check. Have used them before without problem so will probably give them another chance later. More