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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,612 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,612 reviews

July 19, 2021

My Service appt was easy to book, i got in when i needed to and the service work was completed timely! No issues with the work completed. More

by stieferwoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know
Jul 20, 2021 -

Joe Machens Capital City Ford responded

Wahoo! We love it, see you next time!

July 19, 2021

Everyone was kind and friendly. Bo Heavin stoped to say hello and ask how me and my daughter are doing. He was my salesman. The experience was great. More

by mrscorina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Heavin, Steven Paul, Angie Hulsey
Jul 20, 2021 -

Joe Machens Capital City Ford responded

Aww, what an awesome experience, we are glad that Bo came to say hello!

July 17, 2021

Everyone is very helpful and courteous. I was able to get a ride to my house and then get picked up when it was ready More

by Mp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryen Hatfield?
Jul 19, 2021 -

Joe Machens Capital City Ford responded

Aww, thank you so much, we are so happy to hear how great your service experience was!

July 16, 2021

Great service staff, always willing to go the extra mile to make sure my vehicle is safe a reliable for years to come. My preferred dealer in Missouri More

by Yourboy895
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Angie Hulsey
Jul 19, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind words, see you next time!

July 15, 2021

Very easy to get services scheduled, everyone was very pleasant and I liked that the app kept me updated on the status of my vehicle. More

by immissamy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Angie Hulsey
Jul 16, 2021 -

Joe Machens Capital City Ford responded

Wahoo! We are glad that we were able to get your car serviced. See you next time!

July 15, 2021

They are welling to work with us the day we got out Traverse best dealership I’ve been to can’t appreciate more them more than anything More

by Walkersport
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Bertles
Jul 16, 2021 -

Joe Machens Capital City Ford responded

Awww, thank you so much, enjoy the Traverse!

July 15, 2021

Only took truck here for recall. Would not otherwise. Poor service and bad experience with service shop in the past. I would not bring my vehicle here but had to for recall More

by ReinkemeyerC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bo Heavin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2021 -

Joe Machens Capital City Ford responded

Thank you for letting us know about your Service business, we appreciate it. It appears that we should have done a better job in several areas. Dealerrater displays only your user name for your privacy. Our Service Manager, Steven, requested that you email him your full name and contact information. He would like to look into this further for you. His email is spaul@machens.com.

July 15, 2021

Great service friendly fast and courteous all work done in a timely manner. Clean friendly environment and very professional would recommend the device to department to anyone More

by k.mundell10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Williams
Jul 16, 2021 -

Joe Machens Capital City Ford responded

Thank you for the kind words and great review! We are glad we were able to help and look forward to helping you in the future!

July 15, 2021

Great communication on our warranty work. Excellent service and completed as promised. We highly recommend this service department for any work or warranty work needed. More

by Ssaracini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Angie Hulsey
Jul 16, 2021 -

Joe Machens Capital City Ford responded

Aww, thank you so much for your kind words about our service department, we really appreciate it!

July 14, 2021

Work completed very promptly. Staff kept me updated as to progress. Waiting room clean and roomy. Will use their services again. Would recommend their services. More

by HOLLYMOON75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Angie Hulsey
Jul 15, 2021 -

Joe Machens Capital City Ford responded

Thank you for the kind words and great review! We are glad we were able to help and look forward to helping you in the future!

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