Joe Machens Capital City Ford

I wish I could give him 6 stars. Randy Wells is the best salesman to work with in the entire place. This is the second car I’ve bought from Randy and he always makes sure that I have exactly what I want at salesman to work with in the entire place. This is the second car I’ve bought from Randy and he always makes sure that I have exactly what I want at a fair price. He’s friendly, and caring, and really makes the entire experience quick, easy, and stress free. Test drove the car on Saturday and drove home in it this afternoon. Thanks for being the best salesman Randy! We also got to work with great finance workers Josh and Derek made sure we were aware of all their wonderful options. Angie Hulsey also approached me from service to make sure I knew they were there for me and all my servicing needs. More

Shawn and Ben were very helpful and got me in the vehicle I wanted. I’d recommend them to anyone looking for a new or used vehicle. I wanted. I’d recommend them to anyone looking for a new or used vehicle. More

Everything went smoothly. They were waiting for me as I drove into the service lane and my oil was changed in the right amount of time. drove into the service lane and my oil was changed in the right amount of time. More

Phil and his team where awesome to work with! I would recommend them to anyone looking for a new vehicle!! Great Team!! Josh was amazing too!! recommend them to anyone looking for a new vehicle!! Great Team!! Josh was amazing too!! More

Joe Machens Ford in Jefferson City has excellent service, very nice employees, very accommodating to get me in for service on my Lincoln as soon as possible. very nice employees, very accommodating to get me in for service on my Lincoln as soon as possible. More

Well I’m waiting for a recall parts to be ordered and it’s been over two weeks and haven’t got a phone call yet. So I’m not very happy right now I know it doesn’t take over to you in half weeks for you g it’s been over two weeks and haven’t got a phone call yet. So I’m not very happy right now I know it doesn’t take over to you in half weeks for you guys to get your own parts More

Angie did a great job helping me to get my car’s a/c repaired. I was upset about how long things were taking to get done, and she helped me get my car back at a time when I desperately needed it. repaired. I was upset about how long things were taking to get done, and she helped me get my car back at a time when I desperately needed it. More

Service completed in timely manner. I never mind waiting here because it is always comfortable. Did not look at something I asked them to but it was an added request. here because it is always comfortable. Did not look at something I asked them to but it was an added request. More

Although I ended up purchasing a vehicle the process was more paunful than it should have been. The dealer refused to match an in writing appraisal from carmax, the dealer also provided no options for me t more paunful than it should have been. The dealer refused to match an in writing appraisal from carmax, the dealer also provided no options for me to sell the vehicle to carmax first and give them the funds via a due bill in the contract. This was on top of 5,000 of funds i was paying at the time of sale. In short, I tossed 1,500 into the trash to secure the vehicle. 1,500 was the difference between the machen and carmax appraisal. With that said Everyone was friendly and knowlegable and The price of the vehicle was more than fair. I think the dealer was short sighted over this deal, as I couldn’t reccomend them to friends or family nor would i purchase another vehicle from them. 5 stars to my salesperson Jalen as he was knowledgable and friendly More

Requested service was addressed. I was impressed with the report regarding the detailed aspects of the service. The service we have received at Machens has always been impressive. the report regarding the detailed aspects of the service. The service we have received at Machens has always been impressive. More