Joe Machens Capital City Ford

Angie in service is the best! We appreciate her help!!! More

Good. However, what is the point in having an app that makes appointments if the appointments don’t come through makes appointments if the appointments don’t come through More

Your salesperson Mr Thomas over charged me for this Lemon of a 🚗and the proof is it is always in the shop. I'm sure your service people do their best to fix it, but this vehicle is always in the shop. Thus of a 🚗and the proof is it is always in the shop. I'm sure your service people do their best to fix it, but this vehicle is always in the shop. Thus (LEMON) is not an easy disposal term for this vehicle. Please respond as I'm very interested in your reply. Thanks in advance, a very unhappy customer. More

I had a great experience at this dealership. Everybody was super nice, especially Mike Rogers. The car buying process was quick and easy, and I feel like I got a great deal. was super nice, especially Mike Rogers. The car buying process was quick and easy, and I feel like I got a great deal. More

Jalen was courteous, knowledgeable and covered all my questions. He surprised me doing so well and being so young. questions. He surprised me doing so well and being so young. More

I will not be going back. I had a fantastic experience with Sales, they found me what I want with perfect customer service. The finance team made sure I knew my options with financing even though I didn’t with Sales, they found me what I want with perfect customer service. The finance team made sure I knew my options with financing even though I didn’t use them. Josh Woodruff and Derek were fantastic to work with. Randy Wells is the best salesman around. The issue I have is with their service department. More specifically the techs there. Now the ladies that take payments and set up appointments are wonderful. I bought my car on Monday, June 14, 2021. Since that day, my car has been in the shop there twice. There was a vibration in the car, that didn’t start until the second day we had it, there was an alignment issue that caused the car to pull hard to the left, and there was a transmission issue. The first time we brought it in, the only addressed the vibration problem. They seemed to have fixed that, however they failed to even look at the alignment of transmission despite having my car all day. We were very upset with them after we picked up my car, and we went to speak with Randy in sales to complain that our vehicle was still improperly serviced. We ended up running into Josh and he went straight back to service and got us another appointment. The second appointment was yesterday, Monday, June 21, 2021. I dropped my car off at 8:30, and it wasn’t done until 4:20. I spoke with the service tech that was working on my car and he assured me that he had “fixed” the alignment of the car, and that the transmission never stuttered for him the three times he drove it. So I didn’t say anything because I was immensely angry. I went to service to let our salesman know it had nothing to do with him or anyone besides the service techs. While driving my car, after it was “fixed” I notice that it is still pulling to the left and the transmission is still stuttering which is magically did not do for them. I’m very upset by my experience and the fact that my car was was still not fixed. The car is still having the issues. I will not be going back to Joe Machens, because of this. To the rest of the dealership departments. I apologize that this review reflects poorly on you, it’s unfortunate that the service department is dragging you down with them. More

I had an issue with my car & if it hadn't been for Eric Ahart it would have been extremely hard for me to get my car taken care of. He went above & beyond helping me. I have always had good service with Ma Ahart it would have been extremely hard for me to get my car taken care of. He went above & beyond helping me. I have always had good service with Machen Ford but Eric made it easy for me to get my problem solved. I am 75 years old & therefore things can get overwhelming but with Eric's help ...he made it very easy to handle. Thank you Eric. More

As always Joe Machens Ford in Jefferson City is the best place to buy a vehicle and get it serviced or worked on in my opinion place to buy a vehicle and get it serviced or worked on in my opinion More

Our salesmen Brad was great. He found a car for me that I like and he was very helpful in showing how to use the extras on it. like and he was very helpful in showing how to use the extras on it. More

I had the best experience and between Brent Simmons, Billy Underwood and Matt Wilde they made it a easy and painless process. Billy Underwood and Matt Wilde they made it a easy and painless process. More