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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,564 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,564 reviews

June 16, 2021

I love having my car serviced at Machens. Three of my family members have bought cars there, and I plan to buy my next vehicle from them. More

by Tauschsharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Angie Hulsey
Jun 17, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind words, and we can't wait to help you with your future car purchase!

June 15, 2021

Cody was so helpful in helping me find the car that was perfect for me! He answered any and all questions I had. It was quick and easy, no stress at all! More

by Bearhillfamily
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Byers, Jalen Sands
Jun 16, 2021 -

Joe Machens Capital City Ford responded

Woo! We love it, enjoy the car!

June 15, 2021

Such a good experience! I appreciate everyone going above and beyond to make sure that everything on my checklist was met for a new to me car! More

by Rylie Miller
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben McGrail, Shawn Wagner
Jun 15, 2021 -

Joe Machens Capital City Ford responded

Aww, that's sweet of the team, congrats on getting the car best suited for you :)

June 15, 2021

I wish I could give him 6 stars. Randy Wells is the best salesman to work with in the entire place. This is the second car I’ve bought from Randy and he always makes sure that I have exactly what I want at More

by Cainraised
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Wells, Angie Hulsey, Derek Bertles, Josh Woodruff
Jun 15, 2021 -

Joe Machens Capital City Ford responded

Awww, what an amazing review, thank you so much!! Enjoy the car :)

June 15, 2021

Shawn and Ben were very helpful and got me in the vehicle I wanted. I’d recommend them to anyone looking for a new or used vehicle. More

by jeff.hilke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben McGrail, Shawn Wagner
Jun 15, 2021 -

Joe Machens Capital City Ford responded

Thank you, Jeff! We are glad to hear you had such a great experience, enjoy your new to you car!

June 15, 2021

Everything went smoothly. They were waiting for me as I drove into the service lane and my oil was changed in the right amount of time. More

by coneuner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Angie Hulsey
Jun 15, 2021 -

Joe Machens Capital City Ford responded

Woo! We love efficient service, thank you! See you next time!

June 15, 2021

Phil and his team where awesome to work with! I would recommend them to anyone looking for a new vehicle!! Great Team!! Josh was amazing too!! More

by Denise.cantrell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Stegeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Woodruff, Phillip Barkho
Jun 15, 2021 -

Denise.cantrell responded

It’s been awhile since I’ve Purchased a vehicle from a dealership in my experience with Joe Machens Ford was amazing I would highly recommend them to anyone

June 15, 2021

Joe Machens Ford in Jefferson City has excellent service, very nice employees, very accommodating to get me in for service on my Lincoln as soon as possible. More

by annie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Angie Hulsey
Jun 16, 2021 -

Joe Machens Capital City Ford responded

Thank you so much, Annie! We appreciate the kind words :)

June 15, 2021

Well I’m waiting for a recall parts to be ordered and it’s been over two weeks and haven’t got a phone call yet. So I’m not very happy right now I know it doesn’t take over to you in half weeks for you g More

by luciahart
Customer Service
Recommend Dealer
No
Employees Worked With
James Pierce
Jun 16, 2021 -

Joe Machens Capital City Ford responded

Hello, we do apologize for the delay and for not keeping you in the communication of the process. There have been delays in getting parts, but someone should have called to let you know. Dealerrater displays only your user name for your privacy. Our General Manager, Tom, requested that you email him your full name and contact information. He would like to look into this further for you. His email is: tstegeman@machens.com

June 15, 2021

Angie did a great job helping me to get my car’s a/c repaired. I was upset about how long things were taking to get done, and she helped me get my car back at a time when I desperately needed it. More

by SHAWK727
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Jun 16, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for letting us know about your service business. But glad we were able to get the A/C fixed just in time for summer!

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