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Joe Machens Capital City Ford
Jefferson City, MO
7,567 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 7,567 reviews
June 12, 2021
Had appointment for routine service at 930. Dropped off about 9. was told probably done noonish. Got ready call at 1. Why make appointment if a 1 hour (or less) job takes 3.5. about 9. was told probably done noonish. Got ready call at 1. Why make appointment if a 1 hour (or less) job takes 3.5. More
by swperks01
Verified CustomerEmployees Worked With
Ryan
June 12, 2021
Christian has always met our needs! Give that young man a raise!!! He is awesome!!! Very customer orientes. We go with Christian always and I love the fact that I can text him and get an answer quickly!! a raise!!! He is awesome!!! Very customer orientes. We go with Christian always and I love the fact that I can text him and get an answer quickly!!! More
by ROSEANNARIDNOUR
June 11, 2021
Angie in service was great. Thanks for providing drinks on such a hot day in your lounge! Disappointed in cost since I did not get my tires rotated. I will consider another place for oil change next time on such a hot day in your lounge! Disappointed in cost since I did not get my tires rotated. I will consider another place for oil change next time. More
by donna52160
Employees Worked With
Angie Hulsey
June 11, 2021
Steven, Angie, Kim, Kim, and all the guys at Joe Machens Capital City Ford are great to deal with! Would definitely recommend to family and friends. Capital City Ford are great to deal with! Would definitely recommend to family and friends. More
by jjurgovan
Employees Worked With
Steven Paul, Angie Hulsey
June 11, 2021
World class service everytime. Steven knock it out of the park with great customer service and fast turn around time. Car was ready to go when we needed it. the park with great customer service and fast turn around time. Car was ready to go when we needed it. More
by ACTIONJ58
Employees Worked With
Steven Paul
June 11, 2021
A $100 alignment was done on our car that I did not ask for. I just asked for a maintenance oil change, and tires rotated and balanced. A little shocked when I got to the counter to pay. for. I just asked for a maintenance oil change, and tires rotated and balanced. A little shocked when I got to the counter to pay. More
by Susie Rockers
Employees Worked With
June 11, 2021
All was good until I got web estimate and its showed they had done more then what was approved, but it was good when I went to pay for it. They really need to fix the website. had done more then what was approved, but it was good when I went to pay for it. They really need to fix the website. More
by Andy
Employees Worked With
Angie Hulsey
June 11, 2021
Kayle was great....he followed up with a text, when I told him about the problem I had with service tech....and letting me leave with a dangerous rt rear tire..steel belt showing thru on the inside of ti told him about the problem I had with service tech....and letting me leave with a dangerous rt rear tire..steel belt showing thru on the inside of tire. More
by T.Gretsch
Employees Worked With
kayle
June 10, 2021
Your dealership is excellent because of Bo's great salesmanship and personality. We had a wonderful experience buying our Ford. The moment I stepped into the car, to drive home it was instant love, salesmanship and personality. We had a wonderful experience buying our Ford. The moment I stepped into the car, to drive home it was instant love,love,love it. We can't thank Bo enough for his enthusiam in selling us the car we were looking for all along. The Roehrig's Rocky Mount, MO More
by sophiepoo
Employees Worked With
