Joe Machens Capital City Ford

Although I ended up purchasing a vehicle the process was more paunful than it should have been. The dealer refused to match an in writing appraisal from carmax, the dealer also provided no options for me t more paunful than it should have been. The dealer refused to match an in writing appraisal from carmax, the dealer also provided no options for me to sell the vehicle to carmax first and give them the funds via a due bill in the contract. This was on top of 5,000 of funds i was paying at the time of sale. In short, I tossed 1,500 into the trash to secure the vehicle. 1,500 was the difference between the machen and carmax appraisal. With that said Everyone was friendly and knowlegable and The price of the vehicle was more than fair. I think the dealer was short sighted over this deal, as I couldn’t reccomend them to friends or family nor would i purchase another vehicle from them. 5 stars to my salesperson Jalen as he was knowledgable and friendly More

Requested service was addressed. I was impressed with the report regarding the detailed aspects of the service. The service we have received at Machens has always been impressive. the report regarding the detailed aspects of the service. The service we have received at Machens has always been impressive. More

Christian was very helpful and keeping in touch via text messaging throughout the purchase made the necessary information sharing convenient for me and my lender. A big thanks to Christian and the crew at J messaging throughout the purchase made the necessary information sharing convenient for me and my lender. A big thanks to Christian and the crew at Joe Machens Capital City Ford. More

Philip and Ben made the buying process super easy. Pretty much everything was done over the phone all we had to do was drive the car and make sure we liked it. Any questions we had were answered right away. much everything was done over the phone all we had to do was drive the car and make sure we liked it. Any questions we had were answered right away. Will definitely shop there again next time we need another vehicle. More

We have perched several vehicles from your dealership. We like Ford products and will continue to do business with JMFord in Jefferson City Mo. They treat us well. like Ford products and will continue to do business with JMFord in Jefferson City Mo. They treat us well. More

The dealership did an oil change and tire patch repair job for me in preparation for my trip to Houston, TX, this weekend. I was glad they were able to get my car in on fairly short notice. A courtesy dr job for me in preparation for my trip to Houston, TX, this weekend. I was glad they were able to get my car in on fairly short notice. A courtesy driver gave me a ride to and from my house while the service was performed so that I missed as little time from my workday as possible. I have had work done at this dealership before, and I will again! More

Randy is always great to work with! Both he and Josh made sure the process was smooth. And as always it was a great buying experience! sure the process was smooth. And as always it was a great buying experience! More

Had appointment for routine service at 930. Dropped off about 9. was told probably done noonish. Got ready call at 1. Why make appointment if a 1 hour (or less) job takes 3.5. about 9. was told probably done noonish. Got ready call at 1. Why make appointment if a 1 hour (or less) job takes 3.5. More

Christian has always met our needs! Give that young man a raise!!! He is awesome!!! Very customer orientes. We go with Christian always and I love the fact that I can text him and get an answer quickly!! a raise!!! He is awesome!!! Very customer orientes. We go with Christian always and I love the fact that I can text him and get an answer quickly!!! More

Angie in service was great. Thanks for providing drinks on such a hot day in your lounge! Disappointed in cost since I did not get my tires rotated. I will consider another place for oil change next time on such a hot day in your lounge! Disappointed in cost since I did not get my tires rotated. I will consider another place for oil change next time. More