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Joe Machens Capital City Ford
Jefferson City, MO
7,563 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 7,563 reviews
May 28, 2021
very happy with the treatment and attention we got at Machens Ford, and from Mike Roger's. bought my 7th car from them and for sure will go back. Machens Ford, and from Mike Roger's. bought my 7th car from them and for sure will go back. More
by biker bumb
May 28, 2021
Oil change. Light is still on, asked for it to be reset and it was not even though they said it was. They reset my settings on my dashboard. Some of my personal settings were changed. Rude staff and it was not even though they said it was. They reset my settings on my dashboard. Some of my personal settings were changed. Rude staff More
by Jsctlc
Verified CustomerEmployees Worked With
Steven Paul
May 28, 2021
Machens is always great when it is time for my pillow change etc...I think they go beyond what is required and always does a good job on my Escape. change etc...I think they go beyond what is required and always does a good job on my Escape. More
by green526p
Employees Worked With
Steven Paul, Angie Hulsey
May 28, 2021
Very impressed with Thomas. He tried to help me figure out the problem when I first brought the truck to the dealership. I appreciated his effort out the problem when I first brought the truck to the dealership. I appreciated his effort More
by Kurtandmindi
Employees Worked With
Thomas and Michael Batemann
May 28, 2021
Having been to the service Department 3 times in the past month to get my 2011 Ranger ready for a huge trip to the west coast I have been very satisfied with the work completed. month to get my 2011 Ranger ready for a huge trip to the west coast I have been very satisfied with the work completed. More
by smalldave67
Employees Worked With
Steven Paul, Angie Hulsey
May 27, 2021
Had an appointment for an oil change at 3:30 and did not leave till almost 6. Feel like this should be faster or someone should let you know there is a lengthy weight when you arrive. leave till almost 6. Feel like this should be faster or someone should let you know there is a lengthy weight when you arrive. More
by lg
Employees Worked With
Angie Hulsey
May 27, 2021
Made an appointment and they were professional and quickly completed the service while I waited. Good job. I will continue to work with this service department. quickly completed the service while I waited. Good job. I will continue to work with this service department. More
by bigboyonetc
Employees Worked With
John Lange, Josh Woodruff
May 27, 2021
Great service! The gentleman who I handed my car off to was very friendly and helpful. My car was finished in a timely manner. Having to service my car usually stresses me out but not this time. was very friendly and helpful. My car was finished in a timely manner. Having to service my car usually stresses me out but not this time. More
by ike.cederburg
Employees Worked With
Steven Paul, Angie Hulsey
May 26, 2021
We don't like that you have to make an appointment now. We used to be able to drop off for an oil change. And when you call to make the appointment, you don't even talk to the people at our dealership, so We used to be able to drop off for an oil change. And when you call to make the appointment, you don't even talk to the people at our dealership, so you can't discuss things with the people we know and who know us and our vehicle. More
by Cindy.shiverdecker
Employees Worked With
Kayle
