Joe Machens Capital City Ford

The work was done very well and as expected. I always know that Angie will take care of my vehicle issues quickly, effectively and efficiently. know that Angie will take care of my vehicle issues quickly, effectively and efficiently. More

Actually went here by mistake, ended up going to the wrong dealership, but so glad I did. They gave me exactly what I wanted for my trade-in and I left there with a great car, at a great APR, within wrong dealership, but so glad I did. They gave me exactly what I wanted for my trade-in and I left there with a great car, at a great APR, within a record speedy amount of time. Will definitely be back when I'm ready to upgrade to a Mach E More

Chris Stevens was absolutely amazing and so helpful. Darnell was also helpful as well he was the first to walk up to me and greet me upon looking at vehicles. Once we went inside he found out i spoke wi Darnell was also helpful as well he was the first to walk up to me and greet me upon looking at vehicles. Once we went inside he found out i spoke with Chris months ago and turned me over to him. Definitely not a cut throat dealership like others. Chris was able to help me find the right vehicle after mine caught on fire after previewing a house for work. The process was very smooth and easy. Plus thanks to everyone else that helped along the way that I don’t remember the names of. I will definitely recommend them to family, friends, and clients. I have also found my forever dealership to use for future purchases. —JP More

Angi is great to work with very easy goin works with schedule and communication is great have delt with for years and is great to work with schedule and communication is great have delt with for years and is great to work with More

It took 7 hrs for an oil change. I had to call to get them to do the oil change so I could have my car to pick up my kids. I had an appointment, but I dropped it off so I didn’t have to sit there. I had them to do the oil change so I could have my car to pick up my kids. I had an appointment, but I dropped it off so I didn’t have to sit there. I had no idea it would take all day because I didn’t wait for it. More

High quality service rendered in good time and for a good price. I will be very happy to use the service again. Have I reached 25 words yet? price. I will be very happy to use the service again. Have I reached 25 words yet? More

Very knowledgeable, kind and personable. Quick service Very knowledgeable, kind and personable. Quick service appreciate the complimentary beverage. Also, excellent service related to after the sale suppo Very knowledgeable, kind and personable. Quick service appreciate the complimentary beverage. Also, excellent service related to after the sale support. Timely responses as requested. Will definitely return to this dealer and salesman. More

Everything was completed on time. I was kept up to date and there was no surprise during the service.I was able the use my FordPass points and there was no surprise during the service.I was able the use my FordPass points More

Great experience! Most everything was handled between the time I test drove and picked it up a few days later! Darnell is very energetic and will do what it takes to make sure you are satisfied! the time I test drove and picked it up a few days later! Darnell is very energetic and will do what it takes to make sure you are satisfied! More

Notice came last year about a recall. I made an appointment, brought my truck in then was told I had to wait until a defect became clear. I received another notice in February that the recall hasn’ appointment, brought my truck in then was told I had to wait until a defect became clear. I received another notice in February that the recall hasn’t been done. I called and was told the part would take 2 weeks to come in, I made an appointment on 4/14/21. I receive 3 emails notifying me of the appointment . I left the truck at the service department between 7:30 and 8:00 on 4/14/21. We never received notice that it was completed so at 2:00 that day and was told it has not been worked on and I could leave it overnight or pick it up and make another appointment . I left it overnight and did not get any notification it was done all day. On 4/15/21. I called around 2:00 and I was told it was completed. I picked up my truck at 4:00. So I can’t understand the definition of an appointment.? With notices given , bringing it in on the time given and never being told about the delay. Very poor customer service. More