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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,514 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,514 reviews

April 17, 2021

Darnell and Derek made the process completely painless. Darnell did a great job showing all details of the truck and how to use it. I’m already comfortable with the display and controls. Thank you! Fantast More

by Tom.ising
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darnell Thomas, Derek Bertles
Apr 19, 2021 -

Joe Machens Capital City Ford responded

Aww, thank you so much for your kind review, we really appreciate it. Enjoy the new car!

April 14, 2021

I did not deal with either of the 2 shown as a choice for service & don't know who answered when I made my app or picked up my car. More

by 883hd2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not get a name
Apr 14, 2021 -

Joe Machens Capital City Ford responded

Thanks for the positive review, we really appreciate it!

April 14, 2021

Chris Stevens is Wonderful.I appreciate you and your Chris Stevens is Wonderful. I appreciate you and your service. Hoping to purchase the Ford today. Thank you for the hard work and your time. More

by carlarodden8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Thomas, Chris Stevens
Apr 14, 2021 -

Joe Machens Capital City Ford responded

Aww, thank you so much, we really appreciate it!

April 13, 2021

Need a couple Joe Machens hats. Thanks for everything. Got done what I was needing done. Thomas was the one who helped me and was good service More

by colt_wheeler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas , Steven Paul, Angie Hulsey
Apr 14, 2021 -

Joe Machens Capital City Ford responded

Woo! Happy to hear you had such a great service visit, we can't wait to help you again!

April 13, 2021

I always enjoy my trips to Joe Machens. Kim at the front desk is especially nice, and the mechanics are helpful and keep me posted. I've recently discovered the Starbucks dispenser, another neat thing abou More

by hazeldrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Apr 14, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind review, we really appreciate it. Glad you found the coffee machine :)

April 13, 2021

I'm loving my car!! Randy was awesome at helping me make a choice, and one that would benefit me best. Thank you Randy Wells for such awesome service. 😁👍 More

by Elizabethrea61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Wells
Apr 14, 2021 -

Joe Machens Capital City Ford responded

Yay!! We are so happy that you love your car :)

April 12, 2021

I had a great experience when buying my new Bronco. Christian was very patient with me while making my decision. They have me a great deal! Thank you! More

by chrisgcorser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Connite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Wilson
Apr 12, 2021 -

Joe Machens Capital City Ford responded

Thank you so much, we really appreciate it! Enjoy the Bronco!

April 11, 2021

Salesman Christian Connite was so helpful in the process of purchasing my Ford Explorer. He was very pleasant to work with, eager to answer all my questions and I didn't feel pressured while making my deci More

by lisaling
Recommend Dealer
Yes
Employees Worked With
Christian Connite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Wilde
Apr 12, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your positive review, we really appreciate it! We can't wait to help you again in the future :)

April 11, 2021

Took car in for 2 recalls. Recall work took a day...but the repairs from the damage done to my car that happened when the recalls were being fixed took a week. My door handles are still not right. My doo More

by briotr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steven Paul, Angie Hulsey
Apr 12, 2021 -

Joe Machens Capital City Ford responded

Thank you for letting us know about your Service business, we appreciate it. It appears that we should have done a better job in several areas. Dealerrater displays only your user name for your privacy. Our General Manager, Tom requested that you email him your full name and contact information. He would like to look into this further for you. His email is tstegeman@machens.com.

April 10, 2021

Darnell was exceptional with teaching us about Ford pass. Jalen was also exceptional and attentive with putting us in a new car. Thank you a lot! More

by Ashley B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Wilde, Brian Lorts, Darnell Thomas, Jalen Sands
Apr 12, 2021 -

Joe Machens Capital City Ford responded

Thank you so much, Ashley, enjoy the new car! :)

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