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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,562 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,562 reviews

April 26, 2021

Best dealership around. Doug is the best salesman there is and always going above and beyond. Just bought our 4th from Doug and Capital City Ford. We will be back again for sure. More

by Drew34
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Keeler
Apr 27, 2021 -

Joe Machens Capital City Ford responded

Thank you so much Drew, we appreciate the continued customer loyalty!

April 26, 2021

no no nonononononono nononono no no nonononononono nono no no no no no no no no no no no this is ridiculous I wish your lot was in a better location for access More

by jackie.glover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas
Apr 27, 2021 -

Joe Machens Capital City Ford responded

Thanks, Jackie,!! we know the word count is annoying

April 26, 2021

Very quick service, extremely friendly staff that kept me informed from start to finish. Requiring 25 words on a survey makes me not want to do it again. More

by Pitts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lange, Angie Hulsey
Apr 27, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your positive review! Yeah we know, the word count is dumb.

April 26, 2021

I’m incredibly happy with my experience with Jalen at Joe Machens in buying my dream ride! Jalen was amazing, down to earth, no pressure, answered all of my questions, and just a genuine guy! He made the buy More

by kmphillips81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Bertles, Jalen Sands
Apr 27, 2021 -

Joe Machens Capital City Ford responded

Aww, thank you so much, we are so excited to continue helping you in the future. Enjoy the car!

April 25, 2021

Had a good experience. Bo was very helpful and answered all my questions. Wouldn't hesitate to go back if I needed to buy another vehicle. More

by Cole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Heavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Wilson, Ben McGrail
Apr 26, 2021 -

Joe Machens Capital City Ford responded

Thank you so much, Cole! Enjoy the car!

April 25, 2021

Darnell taught me so much and allowed me to be as comfortable as possible purchasing my first vehicle out of college. I love my new ride, and if it weren't for him, I'd still be searching. They shoul More

by Terrillxavier462
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Wilde, Darnell Thomas
Apr 26, 2021 -

Joe Machens Capital City Ford responded

Congrats on your first post-grad car!! Such an exciting time!

April 25, 2021

I brought my truck in for service a taking it home the next day my dash lights came on with warning lights my odometer , cruise control, 4x4 indicator , and airbag fault light came along with nothing else More

by lfarley1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Apr 26, 2021 -

Joe Machens Capital City Ford responded

Hello, we understand how frustrating that could be. DealerRater does not display your name for privacy reasons, but our service manager, Steven, would like you to reach out to him to help fix this issue. His email is spaul@machens.com.

April 25, 2021

This dealership always shows excellent customer service while indicating professionalism. Both maintenance shop and cashiers work together for the betterment of the customers. Awesome job! More

by pamela_ragusa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Wells, Steven Paul, Shawn Wagner
Apr 26, 2021 -

Joe Machens Capital City Ford responded

Awww, thank you so much, Pamela! We are over the moon that you have had such great experiences with our service department!

April 24, 2021

Cody was wonderful and a great salesman. Tolerated our two year old having a stage 5 tantrum like a champ! Thank you so much for all the help!! More

by Dhall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Byers
Apr 26, 2021 -

Joe Machens Capital City Ford responded

Thank you for choosing us for your new car! 2-year old tantrum, no biggie, it happens!

April 24, 2021

A completely astonishing, dedicated and honest team. Bo, the team...They were family and never salesman. They made a dream come true. 🖤🧡 I never even considered being able to afford a new car and they mad More

by Libby & Apollo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bo Heavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Wilson, Chris Stevens
Apr 26, 2021 -

Joe Machens Capital City Ford responded

Awww, thank you so much, what an amazing review :)

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