Joe Machens Capital City Ford

When I arrived no one opened the bay door. Walked in through waiting area. 3 people in service area but 2 were discussing their lunch order and third helping another customer. When he finished with through waiting area. 3 people in service area but 2 were discussing their lunch order and third helping another customer. When he finished with that customer, he checked me in. I purchased The Works, but I don't know if the tires were rotated because the Invoice doesn't say that work was done. No one talked to me after the service was done. The cashier called my name to pay but the technician didn't come talk to me as they usually do. More

Very upset that the oil leak was not found until my car was out of warranty. I’ve been reporting leak since 2010 and it was never found. I cannot rate the service people listed below. They did not wait was out of warranty. I’ve been reporting leak since 2010 and it was never found. I cannot rate the service people listed below. They did not wait on me. Thomas Williams was my agent he was amazing More

I don’t like how the price for an oil change jumped to include tire rotation. I bought my tires there to include rotation and balancing and not drive up my oil change price. Since the basic oil change now include tire rotation. I bought my tires there to include rotation and balancing and not drive up my oil change price. Since the basic oil change now charges me for something I already paid for with the tire purchase, I’ll save $30 and go back to changing my own. Also the last person helping me 2 weeks ago first told me that balancing was not covered with my tire purchase, which is obviously incorrect, and asked me when I bought my tires, I’m a Quality supervisor and like I’d tell my folks, don’t ask the customer for information you have on your screen and should already have knowledge of. I didn’t rate your suggested customer service techs down bc I’m not sure those were the folks helping me this last time, I know for sure one did not. Lastly, I’m one of the very few that check under my car and I’m missing new undercarriage shield clips every time I take it there. When they break a 10 cent clip, put a new one on. More

All dealers take advantage of single women. Yes, the car is really nice and dependable but I really didn’t want the high payments and for 6 years. But I took the deal cause I knew it would only be a matter is really nice and dependable but I really didn’t want the high payments and for 6 years. But I took the deal cause I knew it would only be a matter of time before I would start to ha e problems due high mileage. They only saved me $7 a month which I did I did tell them that it’s been a struggle to to make ends meet. More

The best place in Jeff city to bring your Ford. We are from MN and our 2020 Ford Escape had a recall on it that caused some malfunction while visiting the in-laws. The customer service here is exceptional from MN and our 2020 Ford Escape had a recall on it that caused some malfunction while visiting the in-laws. The customer service here is exceptional, as well as the service center. Got our car repaired in no time and back on the road. Thanks for all your help. More

We wouldn't have bought the car if it hadn't been for Keith Schoolfield. He was excellent. Way beyond our expectations. We went to test drive a Bronco. The one on the lot was not the model we wanted but Keith Schoolfield. He was excellent. Way beyond our expectations. We went to test drive a Bronco. The one on the lot was not the model we wanted but he allowed us to test drive. When we returned he had done more research and told us about an upgraded model that had just come in. He took us to the back lot and we found it was just what we wanted. Because he went the extra mile for us we completed the sale that evening. Keith was friendly, not overbearing, and one of the biggest pieces was he took the time to walk us through each piece of the car features including setting up the technology so we would be set. It was clearly past closing time and he didn't rush us. Keith made it happen. He was exceptional and we would recommend people to see him personally. More

Darnell and Derek made the process completely painless. Darnell did a great job showing all details of the truck and how to use it. I’m already comfortable with the display and controls. Thank you! Fantast Darnell did a great job showing all details of the truck and how to use it. I’m already comfortable with the display and controls. Thank you! Fantastic folks to purchase from. More

I did not deal with either of the 2 shown as a choice for service & don't know who answered when I made my app or picked up my car. service & don't know who answered when I made my app or picked up my car. More

Chris Stevens is Wonderful.I appreciate you and your Chris Stevens is Wonderful. I appreciate you and your service. Hoping to purchase the Ford today. Thank you for the hard work and your time. Chris Stevens is Wonderful. I appreciate you and your service. Hoping to purchase the Ford today. Thank you for the hard work and your time. More

Need a couple Joe Machens hats. Thanks for everything. Got done what I was needing done. Thomas was the one who helped me and was good service Got done what I was needing done. Thomas was the one who helped me and was good service More