Joe Machens Capital City Ford

I had a great experience when buying my new Bronco. Christian was very patient with me while making my decision. They have me a great deal! Thank you! Christian was very patient with me while making my decision. They have me a great deal! Thank you! More

Salesman Christian Connite was so helpful in the process of purchasing my Ford Explorer. He was very pleasant to work with, eager to answer all my questions and I didn't feel pressured while making my deci of purchasing my Ford Explorer. He was very pleasant to work with, eager to answer all my questions and I didn't feel pressured while making my decision. Matte Wilde also was pleasant and very helpful with getting financing and closing the deal. I am extremely happy with my experience at Joe Machens Capital City Ford and will certainly recommend them to my family and friends. More

Took car in for 2 recalls. Recall work took a day...but the repairs from the damage done to my car that happened when the recalls were being fixed took a week. My door handles are still not right. My doo the repairs from the damage done to my car that happened when the recalls were being fixed took a week. My door handles are still not right. My door handles still stick open and they do not open smoothly anymore. I just want me car back to normal. I am to rate the service dept for Angie and Steven. I never worked with Angie so not sure why she is on there and Steven was great to work with but the work was bad.bad..bad... More

Besides it taking a couple of weeks to narrow down the electrical issue, I am very pleased with this dealership. Time will tell if the issue is really resolved, but I have every confidence that is. electrical issue, I am very pleased with this dealership. Time will tell if the issue is really resolved, but I have every confidence that is. More

Wonderful to work with. We lived almost 4 hours away and Samuel, salesman, and I did the deal by text messages. Samuel was very quick to respond and answered all my questions. Matt, in finance, was t and Samuel, salesman, and I did the deal by text messages. Samuel was very quick to respond and answered all my questions. Matt, in finance, was the same way. Everything was done with either text messages or phone call. When we arrived to pick up our new car everyone was so nice and knew exactly what was going on and who we needed to talk to. Everyone was very accommodating. I'd definitely do business with them again!! More

Darnell is the best! He makes his customers feel welcomed, appreciated & like you are part of the Ford family. I would buy from Darnell again. welcomed, appreciated & like you are part of the Ford family. I would buy from Darnell again. More

Darnell was exceptional with teaching us about Ford pass. Jalen was also exceptional and attentive with putting us in a new car. Thank you a lot! Jalen was also exceptional and attentive with putting us in a new car. Thank you a lot! More

Hood service by Ryan Hatfield. Even though wrong tires were installed he fixed the situation for me without hesitation. Good employee. Concerned about my wait time as well were installed he fixed the situation for me without hesitation. Good employee. Concerned about my wait time as well More

Poorest service visit ever. Had my lincoln for 3 days. Needed oil change, xx engine light on front tire going low and making noise and recall. The only thing they touched was an oil changed. Not even an I Needed oil change, xx engine light on front tire going low and making noise and recall. The only thing they touched was an oil changed. Not even an I am sorry we did not get to it More

I had a wonderful experience! Brad Bartlett was very helpful and kind throughout the whole process! He even helped set up Ford Pass after the sale. I Overall everything was absolutely great for my first helpful and kind throughout the whole process! He even helped set up Ford Pass after the sale. I Overall everything was absolutely great for my first car buying adventure. A huge thank you to Brad, and everyone at Joe Machens Capital City Ford that made the day great for me! More