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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,536 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,536 reviews

March 24, 2021

Cody was awesome at finding my dream vehicle!!!! The deal was super easy and completed in no time. Jamie was amazing as well when dealing with the finances. More

by Kaylee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Byers
Mar 25, 2021 -

Joe Machens Capital City Ford responded

Dream car, heck yes!! Congrats :)

March 24, 2021

Great experience from test drive to drive home. Got an amazing deal from a friendly and knowledgeable crew. Very efficient and personalized service. Very happy indeed. More

by cyrano7007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Giorgione, Jalen Sands
Mar 25, 2021 -

Joe Machens Capital City Ford responded

Woo! We are over the moon that you are so happy with your new car!

March 23, 2021

Everyone at Machens, especially Mike Rogers, was friendly and great to work with. I always dread having to buy a car, but they made the process very easy and enjoyable! More

by staceyblomberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Wilde
Mar 23, 2021 -

Joe Machens Capital City Ford responded

We are glad that you didn't dread buying this car, that's always the goal! Congrats!

March 23, 2021

Got me in in a couple days which was appreciated. Staff was very nice. When I picked up my truck it was doing the same thing leaving the lot that they said they just fixed. It seemed like they didn’t che More

by adam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas
Mar 23, 2021 -

Joe Machens Capital City Ford responded

We are very sorry to see that the issue does not appear to be fixed. Our apologies. Our, General Manager, Tom, has asked that you email him with your contact info and more info on this. He would like to look into this and see there is a way to resolve it. His email is tstegeman@machens.com.

March 23, 2021

I made a 12 noon appt. Received confirmation. Was told it was written down as a drop when I arrived. Two hour wait. After service, drove home, smelled oil, checked under hood. Oil cap never put back on a More

by sharonrd05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Paul, Angie Hulsey
Mar 23, 2021 -

Joe Machens Capital City Ford responded

We are very sorry to see this review for our dealership. Our goal is to make sure all our customers are treated with respect and leave here happy with the experience. Your comments are being forwarded to our General Manager for his review and ask that he look into this. Again, our apologies.

March 23, 2021

Jalen provided us with excellent service and helped me find the right vehicle. His attention to detail from beginning to end made this transaction a breeze. Can’t recommend him enough!! If you need a car, More

by ariel035
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalen Sands
Mar 24, 2021 -

Joe Machens Capital City Ford responded

Thank you so much, Jose! We really appreciate the kind review and congrats on the car!

March 23, 2021

I recently switch from another business to Machen’s for my vehicle maintenance. I appreciate the professionalism of Machen’s service department and being told up front what the cost of the service is goi More

by MSHP876
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Mar 23, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for the kind review of our service department, we really appreciate it :)

March 23, 2021

Very pleased with transaction with Brad Bartlett. Love ford Edges and always trust Brad. Have driven Edge Ford for several years. Found just what I was looking for More

by llouringo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Bartlett
Mar 23, 2021 -

Joe Machens Capital City Ford responded

Thank you so much for your kind review, enjoy the Edge!

March 23, 2021

Mike Rogers is always looking out for the customer and provided multiple options for this unexpected purchase. He makes the car buying process as easy as possible. Matt Wilde was very knowledgeable and ef More

by bw46010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Wilde
Mar 24, 2021 -

Joe Machens Capital City Ford responded

Thankyou so much for your kind review, we really appreciate it! Congrats on the car!

March 23, 2021

Absolutely wonderful service all the way around! Have never experienced anything quite like it!! Great communication from the service dept throughout the day and everyone is so friendly. More

by bakerkim47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Mar 24, 2021 -

Joe Machens Capital City Ford responded

Awww, thank you so much, we are over the moon that you had such a great service experience!

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