Joe Machens Capital City Ford

Was in for a recall. I was not told that work would not be complete on first visit so was disappointed to have to return. I did tell the scheduler that the camera wasn’t working properly. Service departmen be complete on first visit so was disappointed to have to return. I did tell the scheduler that the camera wasn’t working properly. Service department was courteous and efficient. More

Quick and easy. Thanks for the great customer service. Keep up the great job. I wont take my vehicles to any other service department but yours Keep up the great job. I wont take my vehicles to any other service department but yours More

John Lange in the sales department once again steps up to make sure my truck purchase and follow up care are a priority at Machens. make sure my truck purchase and follow up care are a priority at Machens. More

Time spent in the waiting area is pleasant while having a cup of coffee. Angie usually gets me in and out in less than an hour. She takes good care of me. cup of coffee. Angie usually gets me in and out in less than an hour. She takes good care of me. More

What a great experience I had when buying my new car. Miles knew exactly what I wanted in a vehicle and made it happen. I was kind and understanding even when I was being difficult. I will alway come bac Miles knew exactly what I wanted in a vehicle and made it happen. I was kind and understanding even when I was being difficult. I will alway come back to Joe Machens Ford to do future business. More

Michelle was wonderful at answering my questions and it was great leaving, paying & picking up my car without going inside ! with Covid I was concerned about having to go inside the service department was was great leaving, paying & picking up my car without going inside ! with Covid I was concerned about having to go inside the service department was very accommodating More

Good, timely service. All were very polite. I wish more businesses provided this good of service and commitment. I will definitely continue to do business with Joe Machens in Jefferson City. businesses provided this good of service and commitment. I will definitely continue to do business with Joe Machens in Jefferson City. More

service dept. did a very good job of communicating, from the time I came in to schedule the work to be done, through the process to completion. The work was done in a timely manner which I appreciate very m the time I came in to schedule the work to be done, through the process to completion. The work was done in a timely manner which I appreciate very much, as I use my truck all the time for work and it is hard for me to be with out it. I will be back. Rick More

I have brought 5 ford rangers in the past. This was the best buying experience I have ever had. Chris was really impressive in all the work he did to find the truck i wanted. best buying experience I have ever had. Chris was really impressive in all the work he did to find the truck i wanted. More

Good experience over all. The initial contact Brian gave me a option of what they had on the lot i wasnt really interested in that particular truck but after talking with him and Doug and talking about what me a option of what they had on the lot i wasnt really interested in that particular truck but after talking with him and Doug and talking about what I use the truck for and frequency of different scenarios it ended up being a good fit. He’s worked well getting things worked around my schedule to put final touches on my purchase and letting me use it in between buying and accessories coming in for them to put on the truck. Easy no pressure salesman. More