Joe Machens Capital City Ford

Scott was exactly what every car salesperson should be. Professional from start to finish! Helped me get exactly what I was looking for. Will happily send friends and family to see him. Professional from start to finish! Helped me get exactly what I was looking for. Will happily send friends and family to see him. More

I’m giving you 5 stars because the work was done properly. Cashier did not add Ford Pass points to account as requested. She told me to come back and talk to another person to make that happen. I’ll properly. Cashier did not add Ford Pass points to account as requested. She told me to come back and talk to another person to make that happen. I’ll likely just do the Ford Pass app chat and have them add it, like I have the last two times I’ve been there. Not understand why you can’t just automatically load that info to my Ford Pass account since I use the same email address for Machens Ford and Ford Pass? I know for you, stopping in to take care of that doesn’t seem like a big deal. For me, I really don’t need any more errands to run when I get off work - especially when that same cashier (Angie) is going to be the same person there when I get off work! More

I had a horrible experience. The car was suppose to be done by 4:00. It wasn’t finished till 4:30. Just needed a basic oil change. They rotated the tires and did a gold star package. Cost me 92$. I had ju done by 4:00. It wasn’t finished till 4:30. Just needed a basic oil change. They rotated the tires and did a gold star package. Cost me 92$. I had just bought the tires. Didn’t need rotating. I told them it was low on brake fluid and to make sure they filled it. They did not. When I got the car back they had misplaced the windshield washer cap. They put green painters tape on the windshield washer tank. I knew my brakes were close to the end of there life span but they never talked to me about it. We did voice our concern and were reimbursed for our trouble but..... seriously?! Green painters tap!! I will not be back. We currently have a F250 on order. We will not be getting it serviced at joe machens. More

Very smooth transition. I was in and out in no time.The Very smooth transition. I was in and out in no time. The financial dept was easy as pie. Very clear and easy to understand. Sales dept. John was Very smooth transition. I was in and out in no time. The financial dept was easy as pie. Very clear and easy to understand. Sales dept. John was super easy to talk with and didnt try to pull anything like some do. All in all its was a very good experience. Now I just gotta pay of the vehicle. More

I was served quickly and the battery was installed on the same day. I received a text notifying me that it was done. I would definitely come back. same day. I received a text notifying me that it was done. I would definitely come back. More

Ryan (? his last name) When I arrived, he was with other coworkers and noticed me and proceeded my way. He was very nice and honest. In the Service Department coworkers and noticed me and proceeded my way. He was very nice and honest. In the Service Department More

After having a horrible experience earlier in the day at another dealership. I was advised by a family member to come in and see Doug. This was the best decision I could have made. I will come back when I' another dealership. I was advised by a family member to come in and see Doug. This was the best decision I could have made. I will come back when I'm ready to switch vehicles again. I have also recommended Joe Machen and Doug to everyone! More

Shawn and Ben were friendly and great to work with. We came from out of town and the vehicle was waiting for us at the front door when we arrived. Experience was so good I would go back for our next vehic came from out of town and the vehicle was waiting for us at the front door when we arrived. Experience was so good I would go back for our next vehicle even though it is 3 hour away. More

Our sales person was very generous and nice and precise and our wants and needs, of which type of vehicle we needed. We’re truly satisfied and our wants and needs, of which type of vehicle we needed. We’re truly satisfied More

The dealership, Machens Capital City Ford, provided good, prompt, courteous service at a reasonable price. They kept me informed throughout the process from diagnosis to completion. prompt, courteous service at a reasonable price. They kept me informed throughout the process from diagnosis to completion. More