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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,547 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,547 reviews

August 01, 2020

Randy Wells did an awesome job and Jamie Wilson made the finance process a smooth one. Very satisfied with entire experience. A job well done by all!! More

by cheryl.parris19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Wells, Jamie Wilson
Aug 05, 2020 -

Joe Machens Capital City Ford responded

Hi Cheryl Thank you for the 5-star review for Randy Wells and Jaime Wilson, we very much appreciate it. Please let us know if you have any questions, we'll be glad to help out. Thank you for choosing Capital City Ford.

August 01, 2020

Flex has always been a pleasure to deal with and always gets the deal made! I just got my 3rd car from him, second new car and I didnt think he was going to be able to pull it off but he managed to get it More

by zhjm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Keeler
Aug 03, 2020 -

Joe Machens Capital City Ford responded

And, another 5-star review for Flex! He always does his best to make sure his customers get great deals. Thank you for your customer loyalty to him and our dealership, we appreciate it.

August 01, 2020

Good sales team, terrible service team. The service dept is the worst that I have ever experienced. From telling me they are going to replace one shock to trying to charge me for two; for t More

by Philjlampert
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Steven Paul, Angie Hulsey, Arkeem Horsley-Robey
Aug 03, 2020 -

Joe Machens Capital City Ford responded

We are very sorry to see this review for our dealership. Our goal is to make sure all our customers are treated with respect and leave here happy with the experience. Your comments are being forwarded to our General Manager for his review and ask that he look into this. Again, our apologies.

July 31, 2020

The staff was professional. The work was completed satisfactorily. The diagnosis was correct so the correct of action can be taken. I have been bringing my cars to the service department since 1982. T More

by JW
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Jul 31, 2020 -

Joe Machens Capital City Ford responded

We love seeing 5 star reviews for our Service Dept. Thank you, JW - we hope to see you again.

July 31, 2020

Very nice people, good environment and overall I like the car that i was put on and everything that i had needed and asked for so I definitely recommend joe machens ford More

by blueracks11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradley Kellerman, Travis Dometrorch, Derek Bertles
Aug 03, 2020 -

Joe Machens Capital City Ford responded

Nice photo! Thanks for sharing it with us. We appreciate the 5 star review for our staff here at Capital City Ford. Thank you for choosing our dealership - yes, please do - recommend us to your friends and family!

July 30, 2020

Great service always enjoy the swift and efficient help great people and easy to work with. Glad to get right in and glad to get right out with the service they provide it he was very professional More

by twil08
Recommend Dealer
Yes
Employees Worked With
Arkeem Horsley-Robey
Jul 31, 2020 -

Joe Machens Capital City Ford responded

Thanks for the 5 star review for our Service Team, we very much appreciate it. Please let us know if you have any questions, we'll be glad to help out.

July 29, 2020

These guys where great to work with. I don’t have one complaint! I love my new SUV. And I just want to thank you!!! More

by Ashleychristman0716
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Bartlett, Jamie Wilson
Jul 30, 2020 -

Joe Machens Capital City Ford responded

We "love" that you "love" your new SUV! Thank you for the kind words and great review! We are glad we were able to help out. If you have any questions, please don't hesitate to give us a call. We really appreciate your business.

July 29, 2020

Very good. The service was prompt so that I could get it all taken care of without spending a lot of time on the service and not have my car tied up for very lon More

by JERRYS40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Edler
Jul 30, 2020 -

Joe Machens Capital City Ford responded

We love seeing 5-star reviews for our Service Dept. Thank you, Jerry - we hope to see you again.

July 29, 2020

Angie is so great to work with, very professional & friendly I always look for Angie when I pull into the service area - she is top notch! She is full of knowledge and listens. Good job! More

by TINA.SANDBOTHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Hulsey
Jul 30, 2020 -

Joe Machens Capital City Ford responded

Another 5-star review for Angie Hulsey! We agree - we think she is "top notch", too. Thank you so much, Tina, for this review. We all appreciate it.

July 29, 2020

Scott J. And Billy U. were both friendly, knowledgeable and professional. They either answered or found the answers to all my questions. Would consider buying from them again. More

by SB
Recommend Dealer
Yes
Employees Worked With
Scott Jackson, Billy Underwood
Jul 30, 2020 -

Joe Machens Capital City Ford responded

Thanks for the 5 star review for Scott Jackson and Billy Underwood, we very much appreciate it. Please let us know if you have any questions, we'll be glad to help out. Thank you for choosing Capital City Ford.

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