Joe Machens Capital City Ford

I am hoping this will go through without giving any stars because my last two visits to the service department was terrible! Plus they did not do the work I requested them to do in order to fix a issue with because my last two visits to the service department was terrible! Plus they did not do the work I requested them to do in order to fix a issue with rough idling that would have had them replace two solenoids. I am through with Joe Machens Ford. I also was told that someone would get back to me the 1st time I went in and no one ever did. More

Kayle did an awesome job communicating and explain everything to me that I did not understand! I also use joe machens for my service needs and having great customer service is always a good positive! everything to me that I did not understand! I also use joe machens for my service needs and having great customer service is always a good positive! More

John Lange was great to work with. I would highly recommend him if you are looking to purchase a vehicle. I was trading in 2 vehicles and he actually came and picked one of them up for me. recommend him if you are looking to purchase a vehicle. I was trading in 2 vehicles and he actually came and picked one of them up for me. More

They were great helping me get my tires aired correctly (don't remember which of the guys did it). Also Angie checked and has ordered the items to fix my recall issues. (don't remember which of the guys did it). Also Angie checked and has ordered the items to fix my recall issues. More

they did absolute nothing. I was told it was an electrical short some where and I should just buy a battery charger to keep the battery up. This was the second time it was in for the same reason. electrical short some where and I should just buy a battery charger to keep the battery up. This was the second time it was in for the same reason. First time cost me $1000 plus for nothing. More

Chris Stevens was great! Easiest purchase I have ever had in 40 years. Highly recommend this dealership. I knew what I wanted and how much I was willing to spend. Doing your homework makes a big diffe had in 40 years. Highly recommend this dealership. I knew what I wanted and how much I was willing to spend. Doing your homework makes a big difference. More

Sam Hayden is friendly, knowledgeable, accommodating and professional. He went above and beyond. I highly recommend working with Sam & will definitely buy from him again. professional. He went above and beyond. I highly recommend working with Sam & will definitely buy from him again. More

The professionalism and attention to detail was absolutely amazing!! I appreciated the communication to let me know how things were going through the whole process! absolutely amazing!! I appreciated the communication to let me know how things were going through the whole process! More

Great service after finding problem with truck. Its was a seat belt restraint yellow warning light that came on. Knowledgeable Mechanics. Highly recommend Machen Ford to anyone. seat belt restraint yellow warning light that came on. Knowledgeable Mechanics. Highly recommend Machen Ford to anyone. More

We were very pleased with the service we received. They went over repairs with us and kept us informed as they worked on the car. I would recommend your service to anyone. went over repairs with us and kept us informed as they worked on the car. I would recommend your service to anyone. More