Joe Machens Capital City Ford

This was the worst service I have ever had. 10/19 I brought in my vehicle in and finally finished this week 12/7/2020. Was told parts was a week out. After a week and a half they said by that Friday. brought in my vehicle in and finally finished this week 12/7/2020. Was told parts was a week out. After a week and a half they said by that Friday. The next week I was told the part came but the wrong part was in the box. That was a Thursday and was told they would fast track the part and should have it Monday. Called on Wednesday and I was told two to three weeks. I finally called back on the 2nd and they had the part “thinking they should have called me”. Said it would be done Friday the 4th. No call back so I called and they said Monday. Didn’t receive a call Monday so I called around 2and it was complete just had paperwork to do. I said I would be there to pick it up at 4. When I got to the facility they said all they had to do was the paperwork!!! After 45 minutes they complete. Frustrated I left and realized they didn’t put my fleet card back in my truck. After another call that I was on hold for 30 minutes I went to an answering machine and left a message. Of course no call back so I called again and was on hold for another 40 minutes before I finally talked to someone More

Very helpful, on time and helped us get our trucks ordered and in before the end of the year. If you need anything make sure you ask for Mike. ordered and in before the end of the year. If you need anything make sure you ask for Mike. More

Although I was upset with the manner of them contacting me. I was happy to get my New Truck back. Thank you for all you did! me. I was happy to get my New Truck back. Thank you for all you did! More

Horrible service and attempting to contact someone and have them get back with you is a nightmare. I was told a warranty that was purchased covered electronics however it does not and would like a refund. have them get back with you is a nightmare. I was told a warranty that was purchased covered electronics however it does not and would like a refund. Horrible experience. More

Mike Rogers and Joe Machens Ford are great to work with. Mike always finds us the vehicle we are looking for. It’s always a pleasure doing business with Joe Machens Ford and Mike Rogers. Mike always finds us the vehicle we are looking for. It’s always a pleasure doing business with Joe Machens Ford and Mike Rogers. More

Been with the dealership for 30+ years. Have not had a mishap in years til now. Do not like knob shift. Thought was in park. mishap in years til now. Do not like knob shift. Thought was in park. More

Took my car in to get some recalls taken care of. Nothing but problems since I got it back. Took it back once more and got nothing but excuses. Will be using a different dealer from now on. This is ridiculou but problems since I got it back. Took it back once more and got nothing but excuses. Will be using a different dealer from now on. This is ridiculous. Never again. More

I would highly recommend to go there if you are in need of a car! Sam was able to put me in a vehicle that had everything i wanted and stayed in my price range! of a car! Sam was able to put me in a vehicle that had everything i wanted and stayed in my price range! More

I have had my pickup in for warranty work twice. The first time I was told I could wait while repair was performed. I ended up needing to leave it for 2 days and arrange a ride. Second time for warranty first time I was told I could wait while repair was performed. I ended up needing to leave it for 2 days and arrange a ride. Second time for warranty work had to leave it was told it was repaired it was not had to leave it again for 3 days now waiting for parts. 3 weeks have passed with no communication back! More

Keith was very personable and made this as pleasant as could be. He tried very hard to negotiate the price of this car down for us and it did take a lot longer than we would have liked but I think we got could be. He tried very hard to negotiate the price of this car down for us and it did take a lot longer than we would have liked but I think we got an okay deal. I do want to also say that our finance person, Josh Woodruff was very thorough and knowledgeable and it was a pleasure dealing with him. More