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Joe Machens Capital City Ford

Jefferson City, MO

4.8
7,561 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 7,561 reviews

March 19, 2020

Thank you for taking time with me and reviewing the concerns I had. The team completed the work faster than expected! I appreciate the great customer service and the shuttle drivers are always the best More

by MidMO
Recommend Dealer
Yes
Employees Worked With
Arkeem Horsley-Robey
Mar 23, 2020 -

Joe Machens Capital City Ford responded

Great review for our Service Department, Thank You for choosing Capital City Ford. We try our best to make sure we communicate with our Service customers so they know what is being done on their vehicles. And, we agree .......our shuttle drivers are the best, too!

March 19, 2020

I have done business for years with Joe Machens Capital City Ford. They have always been professional, efficient, and helpful with all of my needs. More

by mowens70
Recommend Dealer
Yes
Employees Worked With
Dustin Prenger
Mar 23, 2020 -

Joe Machens Capital City Ford responded

Nothing we love more than to see a 5 star review from a repeat & loyal customer. Thank you for your continued loyalty to our dealership, we very much appreciate your business.

March 18, 2020

I was impressed how fast it took them to get car deal. I liked how the salesman nailed down what style I was looking for. More

by vonya.johnson
Recommend Dealer
Yes
Employees Worked With
Matt Wilde, Cody Byers
Mar 23, 2020 -

Joe Machens Capital City Ford responded

Nice photo! Nice car! Thank you for taking the time to let us know how we did - we try our best to make sure every customer leaves here happy. We hope to see you again.

March 18, 2020

To whom it may concern, I am writing this review for Roberto Smith, Matt Wide and Travis Dometrorch. I must say they did an amazing job! Travis and Matt moved with a purpose and Roberto Smith enlighten More

by Pfloresnarvaez
Recommend Dealer
Yes
Employees Worked With
Matt Wilde, Travis Dometrorch, Roberto Smith
Mar 23, 2020 -

Joe Machens Capital City Ford responded

Thank you for the 5 star review for Roberto, Matt and Travis - we loved hearing they did an "amazing job'! And, Thank You, we appreciate your business!

March 18, 2020

Roberto was awesome to work with. Knowledgeable and helpful every step of the way. He made it feel like I was buying a car from a friend. The entire crew at Capital City Ford was great to work with. More

by GoChIpsGo
Recommend Dealer
Yes
Employees Worked With
Roberto Smith
Mar 18, 2020 -

Joe Machens Capital City Ford responded

We appreciate seeing the 5 stars for Roberto and our entire crew! Thank you so much, we very much appreciate your business.

March 18, 2020

Bo made the Whole experience easy and was great to work with. A great dealership to work with. Joe Machens capital city ford was great More

by Dannyhake76
Recommend Dealer
Yes
Employees Worked With
Bo Heavin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Wilson
Mar 18, 2020 -

Joe Machens Capital City Ford responded

Thanks, Danny, for the 5 star review for Bo Heavin and Capital City Ford - we love it!

March 18, 2020

Bill's Review I didn't go into Machens Ford with the absolute intent to buy a new F150. I was prepared for a strong arm, arm twisting experience and to be rushed b More

by wlwyman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Simmons, Derek Bertles
Mar 18, 2020 -

Joe Machens Capital City Ford responded

Congratulations on the purchase of your new Ford F-150! We hope you love it. Thank you for the 5 stars for Brent Simmons and for choosing Capital City Ford, we hope to see you again.

March 18, 2020

I purposely scheduled an oil change as I have limited time in my work day. After waiting 2 hours I asked about the status of my vehicle only to find out the order had not been entered and the work not st More

by JBOCK3
Recommend Dealer
No
Employees Worked With
Steven Paul
Mar 18, 2020 -

Joe Machens Capital City Ford responded

Our apologies. This should not have happened, we obviously dropped the ball in this and we are sorry for this. Your review is being forwarded to our General Manager with a request to look into what happened and have some reach out to you. Again, our apologies, we hope you will give us the opportunity to make this right for you.

March 17, 2020

Shawn and Travis were great to work with!! There was no pressure in buying and they made the process very simple! Keep up the good work!! More

by Scott P.
Recommend Dealer
Yes
Employees Worked With
Matt Wilde, Travis Dometrorch, Shawn Wagner
Mar 17, 2020 -

Joe Machens Capital City Ford responded

Thank you so much, Scott! We appreciate the 5 star review for Shawn and Travis and loved hearing they were "great to work with"! Let us know if you need anything else, we;ll be glad to help.

March 17, 2020

Ford did a great job getting me hooked up with my new car! Jordan was very informative and knew what he was talking about! Would recommend Jordan to anyone! More

by bayleerenee2000
Recommend Dealer
Yes
Employees Worked With
Billy Underwood, Jordan Fields
Mar 17, 2020 -

Joe Machens Capital City Ford responded

Congratulations on the purchase of your new Ford! Nice photo! We Thank You for leaving Jordan and Billy a 5 star review and recommendation. We very much appreciate it!

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