Joe Machens Capital City Ford

A beautiful experience. Friendly employees and very helpful. Got me exactly what I wanted and made the entire process easy and stress free. Doug and Matt do their jobs extrem Friendly employees and very helpful. Got me exactly what I wanted and made the entire process easy and stress free. Doug and Matt do their jobs extremely well and it was a pleasure doing business with them. I am so happy with my new Ford Escape. Thank you so much. More

Service appointment Had a great experience at the dealership. All work was completed to perfection and ahead a schedule. Josh Hussy goes that extra mile to insure to in Had a great experience at the dealership. All work was completed to perfection and ahead a schedule. Josh Hussy goes that extra mile to insure to insure all work is completed correct. John Desmon always has me covered and well taken care of. More

Warranty Work Vehicle was ready when promised. The staff was polite,helpful and very friendly. The waiting area was clean and well stocked which makes for a more Vehicle was ready when promised. The staff was polite,helpful and very friendly. The waiting area was clean and well stocked which makes for a more pleasant experience. More

Always willing to go the extra mile! I purchase vehicles for my company. Most of the time, I order them but on occasion I have to purchase one off the lot. Mike Rogers is always availab I purchase vehicles for my company. Most of the time, I order them but on occasion I have to purchase one off the lot. Mike Rogers is always available to answer my questions and find exactly what I need in a timely manner. I love how he keeps me informed during the entire process. More

Unqualified, untrained service technicians A week of Nov 12 I brought my car in for routine service; I was planning on driving to my son's home for Thanksgiving day. I came back 4 times becau A week of Nov 12 I brought my car in for routine service; I was planning on driving to my son's home for Thanksgiving day. I came back 4 times because the engine light kept coming on. The last time I returned was November 21 at which time they "took it across the street" for evaluation and was told that a sensor needed to be replaced ($$$). I had to cancel my trip so my son spent Thanksgiving alone. I had a previous bad service experience "across the street" and received a bill of over $500 which was unexpected. I feel your service department is too focused on additional profit opportunity to the detriment of customer service. I won't be back. I don't trust you. More

Amazing I went to Brent Simmons with little hope that I could get into a good vehicle. With the help of Bradley kellerman I was put into the car I wanted with I went to Brent Simmons with little hope that I could get into a good vehicle. With the help of Bradley kellerman I was put into the car I wanted with service warranties for my children and my protection. I appreciate the time and extra effort I had from them. It meant the world to me. Thank you. More

Love my Toyota Highlander!!! I really loved working with Doug and the guys. They really made me feel important and comfortable. And helped meet my needs!! Thank you for all your I really loved working with Doug and the guys. They really made me feel important and comfortable. And helped meet my needs!! Thank you for all your help. More

Great People to Work With Always professional and accommodating to work with. Great financing and sales team. We have now purchased 4 vehicles from here and loved each transa Always professional and accommodating to work with. Great financing and sales team. We have now purchased 4 vehicles from here and loved each transaction. Thanks More

Brake light out Had a brake light unexpectedly go out and because we were taking a long trip for the holiday weekend, had to get it fixed. Went in, and the young man Had a brake light unexpectedly go out and because we were taking a long trip for the holiday weekend, had to get it fixed. Went in, and the young man who checked me in said he'd take care of it rather than wait a couple hours on someone in a service bay being available. So he drove my car into the service center garage, offered us a seat in the customer lounge area and said it wouldn't be much more than 30 minutes. He then went back to get the bulb himself, and changed it for me. Probably waited about 20 minutes or so. Then there was no charge because it was still under warranty. Appreciate the great customer service provided by Machens staff not only this time but in the past as well. Thank you! More

Tire replacement After another tire company had failed and these guys were able to complete the job quickly and using a better tire for less money. Recommend using th After another tire company had failed and these guys were able to complete the job quickly and using a better tire for less money. Recommend using them. More