Joe Machens Capital City Ford

Best place to buy a vehicle Had a great experience with Bradley Kellerman as my salesman. Bradley always answered all my question and made sure I got the vehicle I wanted. Matt W Had a great experience with Bradley Kellerman as my salesman. Bradley always answered all my question and made sure I got the vehicle I wanted. Matt Wilde made sure the financing was quick and simple. He even found a promotion that I qualified for that made the deal just that much better. More

Legendary Customer Service I was under a time press to find a new car. This Machens dealership is possibly the best of Machen sites for customer friendly service. Salesman Dougl I was under a time press to find a new car. This Machens dealership is possibly the best of Machen sites for customer friendly service. Salesman Douglas Keeler was wonderful in finding me the perfect car at the price I wanted to pay. Management and finance personnel are tops as well. More

Great Customer Service Angie Hulsey in the service department always provides great customer service. I know she will help get the most rebates for her customers. Thanks Ang Angie Hulsey in the service department always provides great customer service. I know she will help get the most rebates for her customers. Thanks Angie! More

Repeat Customer - very satisfied - Mike Rogers - Salesman! Continued to receive after the sale customer service from our salesman - Mike Rogers. He is continually working for our company to find us upcoming Continued to receive after the sale customer service from our salesman - Mike Rogers. He is continually working for our company to find us upcoming deals for our fleet cars! Thank you Mike for all the extra hours you put in to be a great salesman! More

Horrible experience Brought my vehicle in to have sunroof repaired. Sunroof issue is worse now than it was. HORRIBLE customer service experience when called back to add Brought my vehicle in to have sunroof repaired. Sunroof issue is worse now than it was. HORRIBLE customer service experience when called back to address issue. Evening receptionist actually said to me that there was no way I was in the service department after 5pm, I must have been across the street at quick lane. Placed on hold for long period of time with no communication. Finally hung up and called back. Hold again for a long period of time. Hang up. Receive call back from SALES manager - Billy Underwood. He was passive aggressive, dismissive of my need to express my concerns, and very inappropriate in the things he said to me when he realized that he was not going to schmooze me with his fast talking bs. As soon as my warranty is up, I will NOT EVER do business with you again - be it purchasing a new vehicle or service repairs. I must say that Steve Joplin is a true gem and has been wonderful to work with. I greatly appreciate his desire to make things right and to LISTEN when I needed to say what I had to say. Thank you, Steve! More

Oil change service was good. Quick Lane service was good and vehicle was ready by the time I got off work. Disappointed that my Maintenance Required light was not reset. I will ha Quick Lane service was good and vehicle was ready by the time I got off work. Disappointed that my Maintenance Required light was not reset. I will have to stop by another time to have it reset. More

Lack of attention to detail After buying my Ford I wanted to take it to the Ford dealership thinking they would know my truck better than anywhere else however I've found issues After buying my Ford I wanted to take it to the Ford dealership thinking they would know my truck better than anywhere else however I've found issues each time I've brought one of my vehicles here. Just took my wife's Kia in for oil change and when I got home noticed a puddle under her car. The oil plug was very loose I was able to turn it finger tight 2 or 3 turns. I guess this is better than last time they changed her oil as they put the cartridge filter in backwards. On my truck it seems every time I get an oil change I get a small puddle in the garage and end up having to tighten the filter a half turn. I could go on with little issues and no free vacuum or car wash etc. I like the fact that your attached to Ford but I'm beginning to think i need to find a shop that takes the same pride as I do in my vehicles. More

customer service I was provided great customer service on my visit with Joe Machens Capital City Ford. Would like to have had a coupon for the oil exchange. I was provided great customer service on my visit with Joe Machens Capital City Ford. Would like to have had a coupon for the oil exchange. More

Good people!! Very helpful knowledgeable folks who made my new truck buying experience a pleasant one you know that’s not always the case during a car purchase. My Very helpful knowledgeable folks who made my new truck buying experience a pleasant one you know that’s not always the case during a car purchase. My fifth ford product from the guys and gals of Machens Ford Group since 2004. Thanks again JMFord. Dennis More

Car oil change Got an oil change along with air filter while I waited, along with coke and popcorn in the waiting room. Everyone was very professional. Very convenie Got an oil change along with air filter while I waited, along with coke and popcorn in the waiting room. Everyone was very professional. Very convenient and close to home, so that saves me a lot of time. More