Joe Machens Capital City Ford

Returning Customer Machens Ford has the vehicle for you. The inventory is huge and Joe Herx was great to work with. When I need a newer car, this is where I’ll go first. Machens Ford has the vehicle for you. The inventory is huge and Joe Herx was great to work with. When I need a newer car, this is where I’ll go first. More

salesman was great. Financial rep terrible. Customer rep -Brent Soimmons was awesome. He was patient and kind. He truly seemed concerned about getting me the vehicle I wanted. Financial rep was Customer rep -Brent Soimmons was awesome. He was patient and kind. He truly seemed concerned about getting me the vehicle I wanted. Financial rep was terrible. Didn’t seem like he knew what he was doing. Constantly went looking for people to ask a question. Didn’t have paperwork ready even though he had a week to prepare it. More

Love my car! Didn't find the car I thought I wanted, found something better! My salesman was great to work with. No pressure, listened to what I needed and help Didn't find the car I thought I wanted, found something better! My salesman was great to work with. No pressure, listened to what I needed and helped find my car. I highly recommend your dealership! More

Amazing service These people truly went above and beyond for me these past few weeks. Cody Carter made both of my appointments to get my tires dealt with. Travis These people truly went above and beyond for me these past few weeks. Cody Carter made both of my appointments to get my tires dealt with. Travis Peterson and Trenton Lincoln decided on a wonderful plan to take care of me to the fullest degree. John Lange is the one who brought up my specific issues to Travis and Trenton. Also updated me on the plan. Extra special shout out to the service guy who carried 4 tires, (two on each arm), across the street. Didn't catch his name though. 8/31/18 (on the same day a week before the 31st) Justin Jones jumped into action and changed out my tire with the donut I had on the car. Eric Swegle was my original salesman in October of 2017, saw me in the waiting room while Justin was getting my car together and asked what was going on. I assumed there would be some charge for the work but I believe Eric took care of it. These people truly do everything they can to satisfy their customers. Keep up the great work. From a very happy and loyal customer. More

The dealership Awsum dealer! There was no pressure at all when I came in to look for a pickup. I found just what I was looking for!! Awsum dealer! There was no pressure at all when I came in to look for a pickup. I found just what I was looking for!! More

We were well taken care of. Everyone was great. Salesman was not pushy, Very nice people. We had our new car home the same day. They even stayed late for us. Everyone was great. Salesman was not pushy, Very nice people. We had our new car home the same day. They even stayed late for us. More

Purchase and Service We have been impressed with the service of Devin Henry. We were in an accident and need a new car before an upcoming vacation. Devin worked very har We have been impressed with the service of Devin Henry. We were in an accident and need a new car before an upcoming vacation. Devin worked very hard to find a car we could afford and even in the perfect color. We appreciated the deligence in working with us and answering all our questions. He still is always available to answer questions that come up as we enjoy our new ride. Steve Joplin is another person at Machens that has helped us with our car's noises and warranty questions. Even helping us on a tire problem. Thank you for easing our mind and working hard to help us with a friendly and comforting attitude. More

New vehicle Everyone was very personable & I got a great price. Kristopher was talkative, but worked to find me what I want. He gathered my belongings from my tra Everyone was very personable & I got a great price. Kristopher was talkative, but worked to find me what I want. He gathered my belongings from my trade-in and loaded it in my car for me. Both Kristopher and Travis were accomadating. They stayed 2 hours past closing to complete my sale. They were patient, answered my questions, and explained things well. The quality of work is a 3 because they forgot to take my down payment. More

Great Deal on a New Escape! Great working w/ Randy Wells & Matt Wilde. got a great deal on a new Escape. Got a good trade-in on our Corolla. VERY HAPPY! Great working w/ Randy Wells & Matt Wilde. got a great deal on a new Escape. Got a good trade-in on our Corolla. VERY HAPPY! More

Ask for Doug: the man in the hat. Everyone was spot on. The technicians, the service write up, the shuttle service, the ladies in the office: Everyone I met was on their game. The corp Everyone was spot on. The technicians, the service write up, the shuttle service, the ladies in the office: Everyone I met was on their game. The corporate culture there seemed to be one at peace with itself. It showed in their performance. More