Joe Machens Capital City Ford

Quick and expertise service We brought my son's Ford Fusion in for service and a recall. My Lincoln needed the same recall service and without an appointment, they said drive it We brought my son's Ford Fusion in for service and a recall. My Lincoln needed the same recall service and without an appointment, they said drive it up. Maybe 10 minutes later (it was really quick), while eating a donut and drinking coffee, they were driving it around and we were ready to go. Thank you!! Two birds with one stone. We appreciate your expertise, proactivity and great service. More

Great experience. I was without a Car and had no way to the dealership when I found the car I wanted almost 4 hours away from me at Joe Machens in Jeff City. Cody and t I was without a Car and had no way to the dealership when I found the car I wanted almost 4 hours away from me at Joe Machens in Jeff City. Cody and the dealership provided me a way to the dealer to make it possible to get into the vehicle I wanted! More

Went OK I was in and out for the oil, lube & tire rotation within about 45 minutes. All went well and no issues found with vehicle. Happy with this visit. I was in and out for the oil, lube & tire rotation within about 45 minutes. All went well and no issues found with vehicle. Happy with this visit. I am out of town and don't have the paperwork with me to let you know who I worked with at Quicklane...might have been Justin, but I can't say for sure. More

Professional all the way Truck purchase went without a problem and Mike Rogers is an honest up front salesperson. I would not hesitate sending anyone I know to see him for th Truck purchase went without a problem and Mike Rogers is an honest up front salesperson. I would not hesitate sending anyone I know to see him for their car or truck purchase. More

Appointments don’t take precedence! If you make an appointment it should be the first one in. The last few times it has taken all day on a vehicle with an appt time at 7. When I know my If you make an appointment it should be the first one in. The last few times it has taken all day on a vehicle with an appt time at 7. When I know my car didn’t get in to the shop until after lunch time. More

Fast and friendly service I called ahead to make sure the tires i needed were in stock. Angie helped to make sure they would be there when i brought my car in. Everything i nee I called ahead to make sure the tires i needed were in stock. Angie helped to make sure they would be there when i brought my car in. Everything i needed done was finished much quicker than expected. Ron helped to make sure i got all of the service credits i could get when i picked my car up. More

Nice and easy Mike was really good to work with. I had told him what I wanted to see and he found me several cars that were what I wanted. The dealership worked wit Mike was really good to work with. I had told him what I wanted to see and he found me several cars that were what I wanted. The dealership worked with me to get the price in my budget. More

My Excursion drives better than it ever. I've had a bad experience with the aftermarket wheels and tires that I put on my Excursion for the last two years. Four attempts by two different sho I've had a bad experience with the aftermarket wheels and tires that I put on my Excursion for the last two years. Four attempts by two different shops to balance the tires have been unsuccessful. I contacted Joe Machen's and talked to Steve Joplin about my frustration. Steve was a good listener and gave excellent feedback demonstrating that he understood the problem. The technician, James Wilbanks, discovered that in addition to the tires being improperly balanced, there were bad ball joints on the right side. Now that the repairs have been made and tires balanced and rotated my Excursion drives better than I expected. I'm absolutely thrilled. I believe the successful repair is due in no small part to the care-factor and professionalism of Steve and James. Thanks guys. More

very good work was done in a timely matter and professionally done,in half the time that we was told.And notified early enough so we could pick it up before 5 o work was done in a timely matter and professionally done,in half the time that we was told.And notified early enough so we could pick it up before 5 o'clock. . More

Best Service If you are wanting to experience excellent customer service, then Quick Lane in Jefferson City is the the place you want to go. They treat you right If you are wanting to experience excellent customer service, then Quick Lane in Jefferson City is the the place you want to go. They treat you right More