Joe Machens Capital City Ford

Second to NONE I've purchased 4 new vehicles so far from Machens dealerships and my transactions with Capital City Ford have by far been the BEST! Not only is John L I've purchased 4 new vehicles so far from Machens dealerships and my transactions with Capital City Ford have by far been the BEST! Not only is John Lange the best salesman I've worked with, Terry Bradshaw is the best finance officer. These guys were professional, courteous, and real. There was absolutely no pressure and 100% knowledge in the field. I had an appt to drive a used Toyota and walked away with a brand new Ford for the same payment I wanted. A family beyond themselves!! More

Warranty Claim I've experienced a problem with the leather seats (front and rear) in a 2017 Fusion platinum. Although the mileage is very low (less than 10,000) and I've experienced a problem with the leather seats (front and rear) in a 2017 Fusion platinum. Although the mileage is very low (less than 10,000) and the usage is very gentle (neither my wife nor myself are big people), the leather seats cushions panels are wrinkled. The leather has been wrinkled from the day the vehicle was delivered. John Desmond (Service Manager) has worked diligently to get this situation corrected. Initially, after asking Ford Motor Co. (FMC) to replace the seat panels under warranty, he received a corporate reply denying the claim, but suggesting that there MAY be a more "conservative: approach to resolve the problem. Taking the initiative, John arranged for all four of the existing leather seat panels to be "re-stretched" at a local upholstery shop. The "fix" worked briefly, but now two of the seat panels (left front, right rear) are again wrinkled. John has, once again, asked FMC to approve and provide new leather seat panels under warranty. FMC has refused, claiming, this time, that wrinkled leather seats are "normal" and therefore not covered by warranty. REALLY? I have never ever experienced a problem like this on any other vehicle that I've owned. Have you? Have you ever owned a vehicle with leather seats before? Did they wrinkle? I didn't think so. The Machens dealership is fortunate to have an employee like John Desmond. I truly appreciate people like John trying to do the right thing, but am sorely disappointed in FMC's bogus position on a less than quality product. More

Great Excellent experience for our family. Sales team and finance department went above expectation to ensure that we were taken care of. Our needs were mor Excellent experience for our family. Sales team and finance department went above expectation to ensure that we were taken care of. Our needs were more important to them than just making a sale. More

Amazing new purchase Ben was polite and helpful, working very efficiently to get our family into a new car we loved in our price range. Traded in our previous purchase fro Ben was polite and helpful, working very efficiently to get our family into a new car we loved in our price range. Traded in our previous purchase from Joe Machens and he diligently saw to it that we got top dollar for it. The experience you're given is incredible and Ben certainly deserves a raise for his effort. This is now the 3rd car I've purchased with Joe Machens and will certainly be back when it's time to trade up. More

Great staff, very friendly and very helpful We dropped by the lot killing time before a movie not really intending to purchase anything. We were quickly greeted and given information about the We dropped by the lot killing time before a movie not really intending to purchase anything. We were quickly greeted and given information about the cars we were looking at. Once we decided on a car the ball was in our court and moved at our speed. The staff was polite and helpful to get us into our new car. More

Great customer care. As always I was greeted quickly with a smile. Courtesy in answering questions about time, a tire concern etc were thoroughly handled in a timely and e As always I was greeted quickly with a smile. Courtesy in answering questions about time, a tire concern etc were thoroughly handled in a timely and efficient manner. More

Great experience, very professional and easy to work with! Recently purchased a new car and our sales person Bradley was wonderful to work with. He kept up the search until he found the exact vehicle we were l Recently purchased a new car and our sales person Bradley was wonderful to work with. He kept up the search until he found the exact vehicle we were looking for. Really appreciate the time and effort he gave to us and his patience with answering all of our questions. Terry presented us the financing options and service warranty options in a professional manner which was easy to understand. Tom made sure our expectations were exceeded and that we were satisfied with our purchase. This was a very enjoyable experience. We love our new vehicle and will recommend Joe Machens Ford in Jefferson City to our friends and family. More

Awesome experience! My daughter was looking to purchase her first car. Ben did a great job finding something that fit her perfectly with great gas mileage. Then, to top i My daughter was looking to purchase her first car. Ben did a great job finding something that fit her perfectly with great gas mileage. Then, to top it off Travis found an astounding interest rate and even got her a rebate for recently graduating college! They as a team worked well to get her into something comfortable for her. She had a fantastic first car buying experience. In fact, our family has always had a great experience at Joe Machens Ford - Jefferson City. In total in the last three years, my boyfriend and I as well as my sister and her husband have purchased a total of six vehicles from them. In our experience we wouldn't go with anyone else!! More

Dodge Nitro The dealership was very good Salesman Doug Underwood, and Randy Wells were very nice. Travis Dometroch was very helpful in Finance. They were all v The dealership was very good Salesman Doug Underwood, and Randy Wells were very nice. Travis Dometroch was very helpful in Finance. They were all very helpful, and went beyond to be of service. This dealership is what it should be like Reminds me of old time customer service, where the customer is important. More

Good experience I told the salesman what I was looking for and he found something even better for me at a better price. So glad i took the time to hear what else he h I told the salesman what I was looking for and he found something even better for me at a better price. So glad i took the time to hear what else he had to offer! More