Joe Machens Capital City Ford

Oil change The service was done quickly. Staff was very friendly and professional. Wait time was done being very comfortable in the lounge area. Will definite The service was done quickly. Staff was very friendly and professional. Wait time was done being very comfortable in the lounge area. Will definitely be a return customer. More

Always a great experience They always put the customer first. Never had a bad experience! I will continue getting my escape serviced there because of the staff and quality work They always put the customer first. Never had a bad experience! I will continue getting my escape serviced there because of the staff and quality work they do! More

Just plain awesome. Kristopher was very kind and helpful in finding just the right car for me. And Travis was great with the financial end. Thank you, you're the best! Kristopher was very kind and helpful in finding just the right car for me. And Travis was great with the financial end. Thank you, you're the best! More

Capital City Ford is AWSOME!! Looking for a car with all the “bells & whistles” but within my budget since we are now retired. CODY BYERS worked tirelessly and assisted in finding Looking for a car with all the “bells & whistles” but within my budget since we are now retired. CODY BYERS worked tirelessly and assisted in finding just the right vehicle for us- the Ford Taurus Limited! Cody is knowledgeable and answered all my questions and was very patient as I wrestled with my options and budget. Cody is a GREAT ASSET to Capital City Ford. I purchased a Ford F-150 from him 3 years ago and so I knew I could count on him!! MATT WILDE met all our financial needs and assisted in finding us the best deal and financing. He also assisted us 3 years ago and is invaluable to this dealership. Matt walked us through each step explaining everything clearly. TOM STEGEMAN also assisted us as he has on many of our previous Ford purchases. To say mildly, Tom is amazing! These gentleman are the reason we continue to purchase from Capital City Ford and I believe this may be our 16th vehicle purchased from this dealership. A great product backed by great people; CODY BYERS, MATT WILDE, and TOM STEGEMAN. More

Very good customer service. Good, honest, low pressure sale. I hate car shopping and these guys made it much less painful. I highly recommend these guys. We definitely will use t Good, honest, low pressure sale. I hate car shopping and these guys made it much less painful. I highly recommend these guys. We definitely will use these guys again in the future. More

Best buying experience ever! After searching far and wide we wound up at Joe Machens Ford. We purchased a 2015 Ford Escape. Devon Henry, our sales representative, made our experie After searching far and wide we wound up at Joe Machens Ford. We purchased a 2015 Ford Escape. Devon Henry, our sales representative, made our experience very pleasurable and hassle free. They answered all of our questions and were very considerate of our needs. We will definitely go there again for our future vehicle purchases. More

Happy customer My Ford Edge has the Stnc system in it. The computer went bad, so I had no radio, a/c controls, etc. I have been pretty spoiled with the feature so My Ford Edge has the Stnc system in it. The computer went bad, so I had no radio, a/c controls, etc. I have been pretty spoiled with the feature so went to have it checked. They determined that it needed to be replaced and contacted the warranty company to ensure that it was covered. My only complaint was that the phone number they had on file was my home number, so scheduling the repair once the part was in was a little frustrating. Once they got the car back in, the repair they was done in a timely manner and they were very kind when I continued to ask questions. More

Honest, strong service dept. Enjoyable service staff. Very open and honest. Timely service and keep me updated. Prices always high but not sure different elsewhere. I come for th Enjoyable service staff. Very open and honest. Timely service and keep me updated. Prices always high but not sure different elsewhere. I come for the service and quality of maintenance done on our car. More

Great customer service without any hastle! Shawn and the rest of the staff did an amazing job to help us get exactly what we wanted! We got a great new(er) truck and even the service people wen Shawn and the rest of the staff did an amazing job to help us get exactly what we wanted! We got a great new(er) truck and even the service people went out of their way to make sure everything was in top shape before we left! Loved this experience and we will definitely be back for our next purchase and will recommend you to all our friends and family. Thank you all! More

Awesome customer service from John The service dept looked at my vehicle without an appt an hour and a half before closing with no objections. John Desmond was amazing in explaining th The service dept looked at my vehicle without an appt an hour and a half before closing with no objections. John Desmond was amazing in explaining the problem and answering my questions. I would highly recommend the service dept at JC Ford!! More