Joe Machens Capital City Ford | Page 549

Charge too much for oil change I was charged $60 for an oil change, tire rotation, and replacement of two air filters. I was there for less than a hour. I questioned it and they wer I was charged $60 for an oil change, tire rotation, and replacement of two air filters. I was there for less than a hour. I questioned it and they were not helpful at explaining it at all. I also decided not to have certain work done and let them know not to do it and the lady, I believe her name is Angie rolled her eyes at me and didn't say a word. More

Fast and accurate work Took our car in because the check engine light was on. The service center quickly discovered what the problem was and fixed it as quickly as possible. Took our car in because the check engine light was on. The service center quickly discovered what the problem was and fixed it as quickly as possible. More

Great service Always great service when I come in. Usually minimal wait and very quick! I like the fact that I don't have to call in ahead of time and still get pr Always great service when I come in. Usually minimal wait and very quick! I like the fact that I don't have to call in ahead of time and still get prompt service. More

Shawn made it too easy! We recently purchased a used Prius. Shawn looked for our “perfect“ vehicle until he found it. He did not try to pressure us into another vehicle. We recently purchased a used Prius. Shawn looked for our “perfect“ vehicle until he found it. He did not try to pressure us into another vehicle. More

Oil change Nice visit.work done in a timely manner. Employees very friendly area was clean. Will return again.got right in for service. Will tell other people Nice visit.work done in a timely manner. Employees very friendly area was clean. Will return again.got right in for service. Will tell other people More

Second to NONE I've purchased 4 new vehicles so far from Machens dealerships and my transactions with Capital City Ford have by far been the BEST! Not only is John L I've purchased 4 new vehicles so far from Machens dealerships and my transactions with Capital City Ford have by far been the BEST! Not only is John Lange the best salesman I've worked with, Terry Bradshaw is the best finance officer. These guys were professional, courteous, and real. There was absolutely no pressure and 100% knowledge in the field. I had an appt to drive a used Toyota and walked away with a brand new Ford for the same payment I wanted. A family beyond themselves!! More

Warranty Claim I've experienced a problem with the leather seats (front and rear) in a 2017 Fusion platinum. Although the mileage is very low (less than 10,000) and I've experienced a problem with the leather seats (front and rear) in a 2017 Fusion platinum. Although the mileage is very low (less than 10,000) and the usage is very gentle (neither my wife nor myself are big people), the leather seats cushions panels are wrinkled. The leather has been wrinkled from the day the vehicle was delivered. John Desmond (Service Manager) has worked diligently to get this situation corrected. Initially, after asking Ford Motor Co. (FMC) to replace the seat panels under warranty, he received a corporate reply denying the claim, but suggesting that there MAY be a more "conservative: approach to resolve the problem. Taking the initiative, John arranged for all four of the existing leather seat panels to be "re-stretched" at a local upholstery shop. The "fix" worked briefly, but now two of the seat panels (left front, right rear) are again wrinkled. John has, once again, asked FMC to approve and provide new leather seat panels under warranty. FMC has refused, claiming, this time, that wrinkled leather seats are "normal" and therefore not covered by warranty. REALLY? I have never ever experienced a problem like this on any other vehicle that I've owned. Have you? Have you ever owned a vehicle with leather seats before? Did they wrinkle? I didn't think so. The Machens dealership is fortunate to have an employee like John Desmond. I truly appreciate people like John trying to do the right thing, but am sorely disappointed in FMC's bogus position on a less than quality product. More

Great Excellent experience for our family. Sales team and finance department went above expectation to ensure that we were taken care of. Our needs were mor Excellent experience for our family. Sales team and finance department went above expectation to ensure that we were taken care of. Our needs were more important to them than just making a sale. More

Amazing new purchase Ben was polite and helpful, working very efficiently to get our family into a new car we loved in our price range. Traded in our previous purchase fro Ben was polite and helpful, working very efficiently to get our family into a new car we loved in our price range. Traded in our previous purchase from Joe Machens and he diligently saw to it that we got top dollar for it. The experience you're given is incredible and Ben certainly deserves a raise for his effort. This is now the 3rd car I've purchased with Joe Machens and will certainly be back when it's time to trade up. More

Great staff, very friendly and very helpful We dropped by the lot killing time before a movie not really intending to purchase anything. We were quickly greeted and given information about the We dropped by the lot killing time before a movie not really intending to purchase anything. We were quickly greeted and given information about the cars we were looking at. Once we decided on a car the ball was in our court and moved at our speed. The staff was polite and helpful to get us into our new car. More