Joe Machens Capital City Ford

Tried again to burn me Brought my car in for The Works and to check on a tire reading low. Tim Taylor was extremely friendly and helpful throughout our entire process even Brought my car in for The Works and to check on a tire reading low. Tim Taylor was extremely friendly and helpful throughout our entire process even though Ford tried to pull one over on me... again. Tim called to say my car needed an alignment and I approved the additional work only to see the paperwork at the end of the day that shows it did not need an alignment and they couldn’t prove they actually did one as the before and after numbers were identical. Manager never once came out to apologize or give any explanation. The only saving grace was Tim’s ability to show compassion, apologize, ask how he could make it right and truly make me feel like he cared. More

Great service. From check in to pick up service was great. All work was performed in a timely manner with high quality. Steve took care of check in and called when w From check in to pick up service was great. All work was performed in a timely manner with high quality. Steve took care of check in and called when work was complete. Courtesy drivers were also very polite and helpful. Thanks. More

Great day for service at Machens! Truck needed regular service. Dropped off for about an hour as I had other errands to run in the area. Picked up and got surprised with a free service Truck needed regular service. Dropped off for about an hour as I had other errands to run in the area. Picked up and got surprised with a free service. No other place would have reminded me I had built up some credit. Thanks Machens! More

Finding car for our child Doug helped us find a good used car for our college bound son. We were looking for something that got great gas mileage and was reliable. Doug helped us find a good used car for our college bound son. We were looking for something that got great gas mileage and was reliable. More

Needs to be more responsive in customer service, Correct service needs to be provided on the first time, rather than returning for the same service, l have returned my vehicle three times and l am st Correct service needs to be provided on the first time, rather than returning for the same service, l have returned my vehicle three times and l am still having the same problem. More

2vehicle purchace for college grads Shawn Wagoner is the man to deal with. He was patient with my girls, answered every question and stayed within their budget. No pressure sales and yea Shawn Wagoner is the man to deal with. He was patient with my girls, answered every question and stayed within their budget. No pressure sales and years of sales makes him a great salesman. More

Great I had been speaking with Cody about buying a vehicle and he was very helpful. When I came in he had several people waiting and asked Devon to help us I had been speaking with Cody about buying a vehicle and he was very helpful. When I came in he had several people waiting and asked Devon to help us out. While we were talking with him my spouse saw Travis and knew him from their past and so we worked with both Travis and Devon to purchase our new vehicle. All of them very extremely nice and helpful. More

Very professional Very easy to deal with and very professional. They made sure the vehicle was cleaned, full of fuel and that our questions were answered before we left Very easy to deal with and very professional. They made sure the vehicle was cleaned, full of fuel and that our questions were answered before we left the dealership. More

The best! I bout a Jeep Grand Cherokee from Joe Machens & I have to say that I had a great experience! I went very undecisive on what I wanted & Shawn Wagner wa I bout a Jeep Grand Cherokee from Joe Machens & I have to say that I had a great experience! I went very undecisive on what I wanted & Shawn Wagner was so patient and helpful! They agreed to install leather for me - all while letting me use a rental car while I’m short a vehicle!! I did have a small issue with my vehicle starting once I had already purchased it - they quickly trouble shot the problem and are getting it fixed for me promptly. More

2017 f-250 diesel Great deal on new truck. Quick & painless Service when needed. Got me back on the road quickly when a service need came up. Outstanding service by sal Great deal on new truck. Quick & painless Service when needed. Got me back on the road quickly when a service need came up. Outstanding service by salesman and service department. More