Joe Machens Capital City Ford

Service Ron & Beau were very fair with the required tire replacement cost. It took a couple different phone calls but in the end all were satisfied. Ron & Beau were very fair with the required tire replacement cost. It took a couple different phone calls but in the end all were satisfied. More

Good job Took a few trips but they finally found the issue with the right conditions. Trenton was really cool about it and I never felt like I was a bother and Took a few trips but they finally found the issue with the right conditions. Trenton was really cool about it and I never felt like I was a bother and they really tried to help each time. I’ve always had a good experience with the dealership as a whole and they will continue to have my business. More

Trailer hitch for 2017 Edge Excellent and professional service. Installation was completed in a timely manner. Everyone was friendly and customer service minded including cashier Excellent and professional service. Installation was completed in a timely manner. Everyone was friendly and customer service minded including cashier and courteous car driver. Will use this dealer as my one and only service provider. More

excellent good service great to work with dependable nd if they have question about something they found wrong with your car they will call you first good service great to work with dependable nd if they have question about something they found wrong with your car they will call you first More

Exceptional customer service experience I worked with Douglas Keeler on the purchase of my used Ford Edge. The dealership was over a 100 miles from my home. So I basically put my trust in D I worked with Douglas Keeler on the purchase of my used Ford Edge. The dealership was over a 100 miles from my home. So I basically put my trust in Douglas as to the condition of the car. After arriving at the dealership the car was exactly has he stated. The entire experience at the dealership was great. I would highly recommend these guys for your next purchase. More

Spending money on service before first payment I ended up spending $377 (most of which was on the diagnosis) before I even made my first payment was disappointing. I could have taken it to my mech I ended up spending $377 (most of which was on the diagnosis) before I even made my first payment was disappointing. I could have taken it to my mechanic and got this accomplished for a lot less. I was of the belief I would be treated fair because of the recent purchase. I was wrong. More

Bluetooth issues My vehicle needed updates for the Bluetooth & I needed a new part for my hatch. I was able to get it in quickly for repairs. My vehicle needed updates for the Bluetooth & I needed a new part for my hatch. I was able to get it in quickly for repairs. More

Great customer service They took care of my car and made sure I had a rental while my car was being worked on since I was out of a vehicle for a few days. No complaints here They took care of my car and made sure I had a rental while my car was being worked on since I was out of a vehicle for a few days. No complaints here More

Oil Change I took my vehicle in for an oil change because according to the mileage it was due very soon and the oil light had come on. So I took it in immediatel I took my vehicle in for an oil change because according to the mileage it was due very soon and the oil light had come on. So I took it in immediately. When I dropped it off I told them the oil light was on and stated that I wondered if there was a problem. They called and said it was finished a couple of hours later so I went to pick it up. When checking out I asked if it was low on oil since the light had come on. I was told no and proceeded to pay. When I got to my car and took a look at the paperwork I saw "extreme oil leak" written at the bottom. I went back in and questioned it again. The desk person went and talked to the mechanic and then informed me, yes, there was a bad leak and he cleaned everything up and filled it back with oil but I needed to take it to the Jeep certified dealer to find out where the leak was. I was charged for this "oil change" but feel the service I received was very lacking. I was even called when they had my vehicle in and told about other fixes they recommended but nothing of this extreme oil leak! Good thing I looked over the work order myself. More

Very Good. This is part of our regular up keep and maintenance of our car; so as to avoid any problems in the up coming months and years . We have had good resu This is part of our regular up keep and maintenance of our car; so as to avoid any problems in the up coming months and years . We have had good results with all of Ford Products. More