Joe Machens Capital City Ford

Put customer back into customer service I am on a fixed income, but i still need a dependable and affordable vehicle. I applied for financial services online. I was denied. Then Mike reached I am on a fixed income, but i still need a dependable and affordable vehicle. I applied for financial services online. I was denied. Then Mike reached out to me and helped me choose an affordable down payment and monthly loan payment. Most places I have been to hear that I have a fixed income and turn me down. Him and Bradley worked together and found a deal for me. I had a new car with a small down payment within a couple hours. They even topped off the gas and gave me a spare key. Thank you so much! I will refer everyone I know to you. More

Ford Focus The people at Capital City Ford were very friendly and ready to make a deal. They had a large selection of vehicles. Fairly quick and efficient. Grea The people at Capital City Ford were very friendly and ready to make a deal. They had a large selection of vehicles. Fairly quick and efficient. Great hospitality. More

Great find and deal I was looking for a used truck when I arrived at joe machens. The salesman and sales manager told me that I purchase new for the same price or better I was looking for a used truck when I arrived at joe machens. The salesman and sales manager told me that I purchase new for the same price or better than used, boy were they accurate. I left with my first Ford ever and a full warranty to boot versus a limited one on a used truck. The specs I gave them were enough for them to take me to the first truck that ended up being the one I bought. They were very knowledgeable and I would repeat business here again. Matt in finance was very helpful as well and even worked well with my six year old son who was high energy that day. Thanks a million, I love my new Ford. More

Worth the drive. Excellent customer service. I could not have been more pleased with my experience from start through finish! Thank you Larry and Doug for your help and your kindness. I could not have been more pleased with my experience from start through finish! Thank you Larry and Doug for your help and your kindness. More

Received quick appointment and service. I had discovered a problem with my f250 a few days earlier all four wheels got hot. I had no idea what it could be. When I drove it the 30 miles to I had discovered a problem with my f250 a few days earlier all four wheels got hot. I had no idea what it could be. When I drove it the 30 miles to the dealership the wheels did not get hot. They pulled all four wheels checked brakes and rotors and I had suspected a possible electronic skid control malfunction, but there were no codes created when they checked. They made a diligent effort to discover what could have caused the hot wheels, brakes and hubs and could not discover the problem. My hope is is doesn't happen again especially when I'm pulling my camper somewhere on a trip. I greatly appreciate the effort made by the service department to try and solve this problem but I know things can happen that can't be located or explained. The service department was congenial throughout the process. I appreciate them. More

Simple, Quick and drove away satisfied I inquired about a vehicle online over night with Joe Machens Ford in Jefferson City, Mo. I received a call from John Lange at 8am, after a simple app I inquired about a vehicle online over night with Joe Machens Ford in Jefferson City, Mo. I received a call from John Lange at 8am, after a simple application online, and a few painless phone calls I drove to the dealer ship at 1pm. I was greeted by John in the parking lot as I pulled up. He took me inside to talk with the finance department. I was offered sodas, coffee, popcorn and even ice cream while I waited. While I was doing paperwork my teenage son waited for me in their game room. After going over the vehicle, doing the fencing, I drove off the lot in a like new Ford Escape. This was by far the best car buying experience from a no hassle professional staff. I highly recommend Joe Machens they will take care of you, and Ill be back when my wife's ready to up grade. More

Randy made it easy Courteous, warm and friendly service from everyone specially Randy. No pressure or hassle encountered. We had a great buying experience. Everyone did Courteous, warm and friendly service from everyone specially Randy. No pressure or hassle encountered. We had a great buying experience. Everyone did their job well so we can have our truck ready even when it was icy outside. These people deliver! More

Great to work with This will be the third vehicle I have purchased from Brad over the years and he has taken care of me each time. He took the time to figure out what I This will be the third vehicle I have purchased from Brad over the years and he has taken care of me each time. He took the time to figure out what I wanted to purchase then sent me several links with to vehicles meeting my requirements. I drove a couple that day and that was that. The whole process was smooth and easy. They had all of the paperwork ready for me when I arrived and all I had to do was sign and drive away with my new vehicle. More

Commercial Trucks Quickly Mike Rogers found our company a very unique F550 4x4 truck, went 800 miles to get it, and delivered it to us very quickly. The price was very fair es Mike Rogers found our company a very unique F550 4x4 truck, went 800 miles to get it, and delivered it to us very quickly. The price was very fair especially considering the effort that went into it. We always get fast service on these trucks which is important when jobs are at stake. More

Waiting room Friendly staff, courtesy ONLY problem, it was VERY COLD in the waiting room. Having the coffee, hot tea was a way to warm myself up. Friendly staff, courtesy ONLY problem, it was VERY COLD in the waiting room. Having the coffee, hot tea was a way to warm myself up. More