Joe Machens Capital City Ford

Buying a car was so easy and accommodating. Friendly, accommodating and makes the experience simple. Without a doubt, I would recommend this dealership to anyone. Very thankful I found this deal Friendly, accommodating and makes the experience simple. Without a doubt, I would recommend this dealership to anyone. Very thankful I found this dealership and will continue to go through Machens. More

Great Travis Domentrorch was fantastic! He went above and beyond to help me qith my car loan! Judy was wonderful, we have been going through her for many Travis Domentrorch was fantastic! He went above and beyond to help me qith my car loan! Judy was wonderful, we have been going through her for many years AND WILL CONTINUE TO DO SO. More

Quick sale. I talked to the salesman on a Friday, we drove from Kansas City on Saturday morning looked at the vehicle and and drove it home. I did think that for I talked to the salesman on a Friday, we drove from Kansas City on Saturday morning looked at the vehicle and and drove it home. I did think that for a ford certified vehicle there were more scratches than I would have liked. Bradley was our salesman and he did a great job in helping us and getting us out quickly so we could get back to Kc. More

Above and Beyond The service center along with Billy Underwood went above and beyond to take care of me and my Mustang. I was treated with the concern and respect that The service center along with Billy Underwood went above and beyond to take care of me and my Mustang. I was treated with the concern and respect that I long for when I seek help. I really appreciated that. I will recommend this facility to my friends and family. More

General service Two vehicles brought in the same day and great service. Oil change tire rotation and general check of all the necessary items for safe travels. Two vehicles brought in the same day and great service. Oil change tire rotation and general check of all the necessary items for safe travels. More

Excellent Management Team Prompt courteous service. Excellent team helpful and friendly. The waiting room was amazing. Very clean. Staff seem to all get along. Highly recommend Prompt courteous service. Excellent team helpful and friendly. The waiting room was amazing. Very clean. Staff seem to all get along. Highly recommend Capital City Ford. More

Missing Lugnut Took vehicle in for oil change and tire rotation. Informed them that I noticed chrome cover over lugnut was missing after last tire rotation. Billed m Took vehicle in for oil change and tire rotation. Informed them that I noticed chrome cover over lugnut was missing after last tire rotation. Billed me for new lugnut, but when I got home noticed they never replaced the missing cover. More

Respect of a phone call goes a long way We took our 2014 Ford explorer in for a checkup. I had scheduled the service appointment the week before. I told them I would like to pick up my vehi We took our 2014 Ford explorer in for a checkup. I had scheduled the service appointment the week before. I told them I would like to pick up my vehicle around 4pm. I had to call 3 times throughout the day to get a status update. My calls were forwarded to my customer service rep, no answer just voicemail. Finally after my third phone call, which it was now 5pm I told them not to forward me to the customer service rep because he wasnt answering my calls. To which i was finally told that he had left for the day. I told them I was on my way to pick up my vehicle and I wanted to make sure it was ready. The first response I received was 'there are a number of things wrong with it but we dont know what they are yet because your customer service person has left for the day'. The update came from the service manager and not service tech a short time later. He explained the problem and said parts were on the way. No loaner vehicles or rentals were available either due to a massive Ford recall. Which I found to be more their problem than mine. If they knew about the recall why not delay my appointment. So we were left without a vehicle for the evening (our warranty was supposed to cover a rental) No call from them on Tuesday for an update. Enterprise called asking if we needed a vehicle to which I said yes. Enterprise said they would not have a vehicle until Thursday. Wednesday, still no call from service center. My wife called and they assured her it would be done Thursday. There was a little bit of a fight with enterprise due to Ford taking a lot of their vehicles. Then we had warranty work so Fords policy is we could only drive a Ford rental. You can guess they were out of Fords, but we did end up with a vehicle. We were thoroughly frustrated with the service on our 4 year old vehicle under 60000 miles so we started looking at other vehicles. We bought a different vehicle on Friday. Ford neglected to call us until a week and a half later to tell us they were still waiting on parts. I told them not our problem we had sold it. To which they didn't seemed phased or upset. Through this whole ordeal I will never own a Ford because of it. If they had to haggle with the warranty company about a vehicle under 60k I am afraid what would happen at 80k. The service center was disorganized and overwhelmed. Phone calls would have been nice to at least let us know that they realized this was a disservice they had put on our family. No respect was shown to my wife or I. Not a lot of communication internally or externally. Night and day difference in that place from when we bought the vehicle new from them. More

Helpful! Personal! Professional! Very helpful, i was nervous (who wouldn't be) but after test driving, i fell in love with it. it felt perfect to me & my son loves it too. a great pro Very helpful, i was nervous (who wouldn't be) but after test driving, i fell in love with it. it felt perfect to me & my son loves it too. a great professional team at Joe Machens who helped me!! Thank you. More

Enjoyable and easy Randy was so helpful and kind in presenting us with my new car and the service was EXCELLENT. Thank you so much! Definitely would recommend to other p Randy was so helpful and kind in presenting us with my new car and the service was EXCELLENT. Thank you so much! Definitely would recommend to other people! More