Joe Machens Capital City Ford

Smooth and easy purchase of our 2015 Edge. Really appreciated the help of our sales rep Tyler Kettle who went out of his way to help explain all the new features, in purchase of our 2015 Edge. Really appreciated the help of our sales rep Tyler Kettle who went out of his way to help explain all the new features, including syncing our phone. I would definitely ask for Tyler's, when looking for my next car. More

My salesman Cody was excellent! Very knowledgeable and quite personable and very prompt and he did exactly what he said he would. Follow up was great and I would definitely recommend Very knowledgeable and quite personable and very prompt and he did exactly what he said he would. Follow up was great and I would definitely recommend this dealership to all my family and friends More

Fantastic Customer Service All Around We have purchased several vehicles from Joe Machens Capital City Ford and I have to say in our opinion they are the best dealership around. I love the We have purchased several vehicles from Joe Machens Capital City Ford and I have to say in our opinion they are the best dealership around. I love the fact that you can go and browse the lot and not be pressured the moment you pull onto the lot! Derek Streeter and Leah Brandt are the best! They both always go above and beyond with customer service. Thank you both for helping us purchase our newest edition to the family and everything else! You are both amazing! More

I got everything I wanted. I knew what car I wanted and how much I wanted to spend. They helped me get anything and everything I wanted. They even stayed over a little bit just I knew what car I wanted and how much I wanted to spend. They helped me get anything and everything I wanted. They even stayed over a little bit just make sure I had and knew everything I needed. More

Atilvia Spencer Bryan Ehase was a very great sales man I would refer friends and family to him. He got me the car I liked even worked with me on the price. He got the Bryan Ehase was a very great sales man I would refer friends and family to him. He got me the car I liked even worked with me on the price. He got the things I needed fix,besides the time I had to wait on getting my car back the service was excellent. Whenever I'm ready to trade in my vehicle I hope Bryan the salesmen I get referred too. More

Second vehicle We were looking for a Ford Expedition and I went on line and was having trouble finding a dealer with a good used Expedition. We found a few in STL, We were looking for a Ford Expedition and I went on line and was having trouble finding a dealer with a good used Expedition. We found a few in STL, but that is a 3 hr drive for us. We found a couple at Joe Machens Ford in Jeff City. That is still a ways from us, but closer than STL. So we drove up to Jeff City and hooked up with Bradley Kellerman. He was very patient with us while we made our decision. And we get a courtesy letter from him every so often. Well, we were looking for another Expedition, a little bit newer than what we had. We made the usual rounds to the local Ford dealers in Rolla (50 miles from where we live) and didn't find anything. So my husband called Bradley and asked him if he had any Expeditions. He didn't, but he said they had a Lincoln Navigator at another of one of their lots in Columbia and if we were interested. And of course we were interested. So we drove to Jeff City and waited till the Navigator got there. We fell in love with it and Jeffrey Holstein worked to get the paperwork done so we could get back home. And we drove away in our new(used) car. We have had such great service both times we have visited Joe Machens and from Bradley. We will remember our experience with our last two vehicles and be sure to check with Machens Ford & Bradley Kellerman. More

Very pleased I had very good service for my first new vehicle. I am happy. I would recommend the salesperson and the dealership. When I need a mother vehicle I wil I had very good service for my first new vehicle. I am happy. I would recommend the salesperson and the dealership. When I need a mother vehicle I will go back. More

Very Pleasant Experience My experience with this dearlship was very pleasant. My salesman name was Douglas Keeler. I felt Doug had my best interest at heart, he's honest and My experience with this dearlship was very pleasant. My salesman name was Douglas Keeler. I felt Doug had my best interest at heart, he's honest and very attentive to detail. Everyone there made me feel very comfortable...I'm very happy with my purchase and confident that I will do business with Joe Machens Captial City in the future and would also recommend them to all my friends, family, and co-workers. Thanks to Tom Stegeman for being an awesome person, Matt Wilde for staying after hours to complete my paperwork.....Thank you guys so much!! More

Best vehicle buying experience ever! I rated my specific experience with 5 stars because it was the best experience I have had all around ever. Typically I dred dealing with salesmen an I rated my specific experience with 5 stars because it was the best experience I have had all around ever. Typically I dred dealing with salesmen and car dealerships in general due to the fact that I am just another number, however this is my 2nd vehicle I have purchased from them and I can say Douglas Keeler is by far the best salesman I have ever seen and worked with. I went into the dealership and spoke with Douglas about a few options I had and asked him numerous questions about the 2015 F150 I was looking at. He was extremely knowledgeable about the vehicle and helped me make informed decisions about what fit me the best. Douglas was extremely professional but was very fun to work with at the same time. He stayed after hours on two separate evenings helping me locate my perfect truck with everything I wanted. He worked with me for well over 12 hours just finding the vehicle I wanted and even provided me with his personal contact number during this time. Once we found the vehicle I wanted, he went above and beyond my expectations by providing me the best deal possible and helping me to get the vehicle within my budget. Douglas treated me like family in my opinion and took the time to get to know not only me but my family as well and built trust while gaining my business yet again. He even answered questions and researched the proper way to install the child safety seats in the truck , ( apparently I had been doing it incorrectly as my wife advised ) Once the purchase was concluded, he showed me all the bells and whistles in the vehicle and ensured I had everything I needed. His ability to help me through the truck buying experience was seamless, very easy, professional and fun, yes even fun. We hope to be back soon to have Douglas help us find our new family vehicle. I would recommend Douglas to anyone who is looking for a quality vehicle at a respectable price, who can be trusted and relied upon to meet and exceeded their needs. More

Just bought our third vehicle from Joe Machens Just purchased our third vehicle from Joe Machens. Service is great and very happy with my new vehicle! Staff was very friendly and easy to work with. Just purchased our third vehicle from Joe Machens. Service is great and very happy with my new vehicle! Staff was very friendly and easy to work with. More