Joe Machens Capital City Ford

Fast and fair Willing to work with my special situation. Was flying in to pick up the vehicle and needed things done in a timely matter. Also was offered a ride f Willing to work with my special situation. Was flying in to pick up the vehicle and needed things done in a timely matter. Also was offered a ride from the airport 20 miles away. More

Wasted no time. Knew the truck I wanted to look at from the Internet, drove down from the St. Louis area, took a test drive, received a fair trade-in offer, then sett Knew the truck I wanted to look at from the Internet, drove down from the St. Louis area, took a test drive, received a fair trade-in offer, then settled on price in about 5 minutes; I said I wanted to look around more based on the price, they asked what I wanted to pay, I told them, they countered with a good price....done. More

Our purchase of a 2015 Ford Explorer Our family has purchased many vehicles but never from Joe Machens. We traveled over 1 1/2 hours to meet with Brad. He made our trip well worth the d Our family has purchased many vehicles but never from Joe Machens. We traveled over 1 1/2 hours to meet with Brad. He made our trip well worth the drive. Our purchase was the easiest we have ever made. Brad made sure we were getting everything we wanted in an Explorer and the discounts we qualified for. We actually enjoyed our car buying experience and look forward to having our new Ford! Thanks so much! The Konrad Family! More

My 2012 Licoln MKS purchase Joe Machens had a 2012 Lincoln MKS listed on their internet site. The photos were very helpful and the information was excellent. I dealt with Shawn Joe Machens had a 2012 Lincoln MKS listed on their internet site. The photos were very helpful and the information was excellent. I dealt with Shawn Flanary who was super and gave us really straight forward assistance allowing us time to consider our purchase. He was especially helpful in negotiation of the sale price which we felt was very fair and Joe Machens was honest in giving us a fair value with our trade. After our offer was accepted, Terry Bradshaw assisted us with the financing and arranged an exceptional rate for our purchase. After everything was finished Shawn even helped us program our cell phone into the blue tooth on the car. I totally recommend Joe Machens dealership! I will definitely come back for our next purchase. I forgot to mention the great amenities in the waiting area. More

EXCELLENT CUSTOMER SERVICE. I was involved in a car accident in which someone hit me and totaled my car. This was a very stressful time looking for a vehicle because I felt press I was involved in a car accident in which someone hit me and totaled my car. This was a very stressful time looking for a vehicle because I felt pressure from the insurance company to settle. The service that I got at Joe Machens is the best I have experienced while buying a car ever. They made the process so easy and turned around a very stressful experience for me. Would recommend Ron Murphy to anyone looking to buy. There was also others I dealt with thru the process that I do not remember their names. Tom Stegeman was very helpful in the process as well. The finance person and one other gentleman both very helpful also. Would recommend anyone looking for new or used to try here first. More

As a loyal Ford fan I have had nothing but a good experience with this dealership. They are patient and hardworking to get you a good deal. They are wonderful. I have had nothing but a good experience with this dealership. They are patient and hardworking to get you a good deal. They are wonderful. More

great to deal with I have found buying a car here a good experience, very up front and honest. Derek my sales man was very helpful, Chris was great at making the sale h I have found buying a car here a good experience, very up front and honest. Derek my sales man was very helpful, Chris was great at making the sale happen. Terry was good to work with in the financial office. I would recommend Joe Machens ford to buy a care from and they stand behind their cars. More

They sell inferior used cars We looked and drove a 2009 Honda CRV and it seemed fine and purchased it 5/19/15. When I picked up the car on 5/21/15 there was a chip on the win We looked and drove a 2009 Honda CRV and it seemed fine and purchased it 5/19/15. When I picked up the car on 5/21/15 there was a chip on the windshield in the drivers direct line of site which was not there when we drove it on 5/19. There was no sales personnel available when I brought it back so I asked for a sales manager. I was referred to Rick in the used car sales office. When I explained the situation all I got was excuses and an inference that I was lying about the situation. It was absurd as I hadn't driven it 10 miles after taking possession of the car when I returned it and contacted them. After arguing with him until I figured it was no use, I walked away and went across the street and explained the situation to a manager in the new car sales office. I don't even know his name as he didn't introduce himself nor give me a card. He walked across the street to mediate the situation and the car was not there. It had apparently been taken to have the windshield damage checked. He came back and said the windshield had been repaired previously and couldn't be repaired again and they would replace it. It was replaced on 5/22 satisfactorily. On 5/27 I had an doctors appointment in St. Louis and went out to start the car and the battery was dead. I jumped it myself because I had to get to the appointment and couldn't wait for them or anybody to come and jump it. I was so upset that because of their attitude regarding the windshield there was no way I was going to go through it again to get the battery and the charging system checked out. I decided to return the car. I stopped payment on the check and went to the manager and after him trying to appease me and my insistence the car be returned he and his less than friendly Notary agreed on my request. After buying cars for over 50 years, I have never been so poorly treated. The dealership personnel are the least customer oriented and most argumentative than any I have ever dealt with! I also question their business practices with regard to what they do to cars they bring in from out-of-town to patch them up and detail them to sell to unsuspecting customers. More

Great experience buying our new F250 This is a great dealership to do business with. They found the truck we wanted at an unbeatable price. Professional, friendly staff. The customer l This is a great dealership to do business with. They found the truck we wanted at an unbeatable price. Professional, friendly staff. The customer lounge is great too! Where else can you get Starbucks coffee and freshly made cotton candy on a stick? More

very nice experience Our salesman, Bradley Kellerman provided helpful, informative and courteous service as we began our research into the type of vehicle in which we wer Our salesman, Bradley Kellerman provided helpful, informative and courteous service as we began our research into the type of vehicle in which we were interested. Mr Kellerman went above and beyond the call of duty in providing the opportunity for us to check and test-drive the car, Terry Bradshaw and Chris Wiedmier supplied expert financial counsel and service in a timely and efficient manner, both via the telephone and when we visited the dealership to sign the documents and retrieve the Ford Edge that we purchased. More