Joe Machens Capital City Ford - Service Center

Service Steve Joplin' went above and beyond to give us amazing service. From now on will be bringing our car to him. He fixed the problem and kept in good co Steve Joplin' went above and beyond to give us amazing service. From now on will be bringing our car to him. He fixed the problem and kept in good communication . More

Fast and well done Had oil changed and had a tire with slow leak. I didnt think they would find the leak but the tech found two very small ones. great job. Was in and ou Had oil changed and had a tire with slow leak. I didnt think they would find the leak but the tech found two very small ones. great job. Was in and out in a timely manner. More

Very satisfactory Very knowledgeable and pleasant staff in the Quick Lube section. Always willing to answer questions or go beyond helping me. Very speedy service whic Very knowledgeable and pleasant staff in the Quick Lube section. Always willing to answer questions or go beyond helping me. Very speedy service which I appreciate! More

Long wait 30-minute express oil change took over an hour. Service manager was friendly though. Price was OK. The long wait is my only complaint. Thanks 30-minute express oil change took over an hour. Service manager was friendly though. Price was OK. The long wait is my only complaint. Thanks More

Problem fixed Was able to bring my Explorer in same day I called. Unusual problem related to prior servicing was diagnosed and fixed quickly. Doug was very helpfu Was able to bring my Explorer in same day I called. Unusual problem related to prior servicing was diagnosed and fixed quickly. Doug was very helpful in answering my questions and resolving the issue to my satisfaction. More

Great Service and good prices I have always went to Joe Machens for all my needs. Steven Paul and his crew are always friendly and get the job done. Aaron Pendergrass worked on my I have always went to Joe Machens for all my needs. Steven Paul and his crew are always friendly and get the job done. Aaron Pendergrass worked on my car and always leaves it clean and ready to go. John Desmond and Kim at the service desk have friendly smiles and always make sure I have a ride to work while my car is getting its routine maintenance. I’ve worked with Josh Hussey as well and he is a man who knows his stuff! I’ll continue to give Joe Machens my business. More

Good Service Appreciated Didn't have an appointment for an oil change, but showed up early in the morning. Doug got my paperwork handled right away and got me a ride to work. Didn't have an appointment for an oil change, but showed up early in the morning. Doug got my paperwork handled right away and got me a ride to work. End of day, they picked me back up and took me to the dealership. Paperwork and payment took about 2 minutes and I was back on the road. Good service experience. More

Amazing and efficient. Staff was very knowledgable and customer service oriented. Took the time to hear my explanation of my vehicles problem and were able to diagnose and Staff was very knowledgable and customer service oriented. Took the time to hear my explanation of my vehicles problem and were able to diagnose and fix quickly at a very reasonable price. Would highly recommend! More

oil change was not done to my standards when the tech put in the new oil he got it all over the engine and exhaust manifold and it started smoking and burnt oil smell should have brought it when the tech put in the new oil he got it all over the engine and exhaust manifold and it started smoking and burnt oil smell should have brought it back to you More

Quick Service I got to the service center at 7:10 a.m. and my car was taken in shortly thereafter and my wait time was only 30 minutes. I was at work by 8:00 a.m. I got to the service center at 7:10 a.m. and my car was taken in shortly thereafter and my wait time was only 30 minutes. I was at work by 8:00 a.m. More