Joe Machens Capital City Ford - Service Center

Tom S. is one of the main reasons we continue to do business with Machens Ford. He is a man of his word! The service and shuttle crew are also excellent. Thomas W. listened to my concerns, Angie helpe business with Machens Ford. He is a man of his word! The service and shuttle crew are also excellent. Thomas W. listened to my concerns, Angie helped me with Ford Pass, and Foreman T.B. explained the test to my vehicle to check for any issue. More

Awesome service. I would highly recommend this dealer to anyone. We live over a hour away from this dealership. We make sure we make arrangement to get it serviced with them. anyone. We live over a hour away from this dealership. We make sure we make arrangement to get it serviced with them. More

Great work by Josh Hussy on some warranty issues. I aways receive fast friendly service and am always totally satisfied with their work. They also have great free ice cream while you wait. aways receive fast friendly service and am always totally satisfied with their work. They also have great free ice cream while you wait. More

Service was good, however the quote for tires was very misleading. Written quote was for $650 for 4 tires, but service writer wanted $1000. I purchased tires elsewhere. misleading. Written quote was for $650 for 4 tires, but service writer wanted $1000. I purchased tires elsewhere. More

Being I have a medical condition I need to be in an area that the temperature is comfortable which makes my breathing easier. the customer waiting area was great and my wait time was fantastic. Thank you. that the temperature is comfortable which makes my breathing easier. the customer waiting area was great and my wait time was fantastic. Thank you. More

Fantastic service! The team always treats me well and they are very knowledgeable. I couldn’t be more pleased with Sales and Service. Thank you! they are very knowledgeable. I couldn’t be more pleased with Sales and Service. Thank you! More

Good customer service, they only indicate what the car requires; they do not invent things to make unnecessary expenses. They offer a ride to your house or work and good coffee and hot tea. requires; they do not invent things to make unnecessary expenses. They offer a ride to your house or work and good coffee and hot tea. More

Polite but I sat there 6 hours and prices high compared to other for dealer. The part you wanted me come back for you were going to charge me $1600.00 in labor the other dealer is doing it for$1050. I will to other for dealer. The part you wanted me come back for you were going to charge me $1600.00 in labor the other dealer is doing it for$1050. I will always compare for fair charges More

I appreciated the speed with which I was able to get in and out. They finished my oil change in about 30 minutes and I was able to make my next appointment without stress. and out. They finished my oil change in about 30 minutes and I was able to make my next appointment without stress. More

did not complete work I ask for. spark plug and o2 sensor to be replaced. they said it was the pcm need to reprogram. this did not fix problem. had to bring truck back for them to replace o2 senor. price was to be replaced. they said it was the pcm need to reprogram. this did not fix problem. had to bring truck back for them to replace o2 senor. price was not what they estimate More