Joe Machens Capital City Ford - Service Center

Great work but over priced Efficient work and short wait but the overall cost was over priced. It would be really great if Ford could charge their regular and loyal customers l Efficient work and short wait but the overall cost was over priced. It would be really great if Ford could charge their regular and loyal customers less for service and repair. More

Good service poor communication Service was good and done with accurately. The commutation while I was waiting could have been a bit better but overall satisfied with the service Service was good and done with accurately. The commutation while I was waiting could have been a bit better but overall satisfied with the service More

Good experience I dropped off my car for an oil change and tire rotation. I had a short wait and quick service. I am pleased with this visit. I dropped off my car for an oil change and tire rotation. I had a short wait and quick service. I am pleased with this visit. More

Had 2 defective chrome wheels replaced. My new f-150 had 2 defective wheels. They replaced them but failed to clean off the wheels after they were installed. They had a lot of some kind of My new f-150 had 2 defective wheels. They replaced them but failed to clean off the wheels after they were installed. They had a lot of some kind of cream they used to put the tires back on the wheels. Also there are 2 small scratches on one of the new wheels. I would imagine it was from the machine used to install the tires. More

After 30 years of ford, i purchased my first chevy Vehicle was 4000 miles from end of warranty and the truck lost power. Based on warning lights the Owners manual said go directly to dealer. dealer Vehicle was 4000 miles from end of warranty and the truck lost power. Based on warning lights the Owners manual said go directly to dealer. dealer cleared codes and said nothing wrong. Wish this had been the only issue with this dealership but not even close. The dealership lost my business for ford. More

Our car fell through the cracks Appt was at 7am. When we went back at 1pm our car was still sitting in some place. He said it fell through the cracks. I said we had to get up at 5am Appt was at 7am. When we went back at 1pm our car was still sitting in some place. He said it fell through the cracks. I said we had to get up at 5am to get there by 7am. He said “I have to do it everyday. Well that’s his job. I know life’s not perfect but if you have an appt there should have been something to let them know they were missing a car. Judy Obermeyer was amazing though. She is one person that takes good care of her customers. More

Needed new battery Went in for a battery check because my car wouldn't start Saturday morning. Needed a new battery was able to get the service done in a timely manner e Went in for a battery check because my car wouldn't start Saturday morning. Needed a new battery was able to get the service done in a timely manner even though they were really busy. More

Very helpful and efficient. Had been having Sync3 problems, they analyzed and repaired the issue quickly.They had to order parts to complete the repair and they were received and Had been having Sync3 problems, they analyzed and repaired the issue quickly.They had to order parts to complete the repair and they were received and installed in a very timely fashion. More

Service Tom Stegeman has been exceptional to work with. Returns calls and listens and addresses all concerns. Follows up to ensure problems get resolved with Tom Stegeman has been exceptional to work with. Returns calls and listens and addresses all concerns. Follows up to ensure problems get resolved with service department. More

Manufacturer recall I brought my car in for airbag recall and oil change. The airbag light had been on for a couple weeks before my appointment which prompted me to call I brought my car in for airbag recall and oil change. The airbag light had been on for a couple weeks before my appointment which prompted me to call and schedule. Of course there was a laundry list of things found wrong with my car. Long story short and almost $900 later, the airbag light is still on as the service people had already left for the day and I was told "the pin" they connect to the computer is broken. More