Joe Machens Toyota

Service is a no-go I don’t recommend the service department. My parents have been going to Machens for years and insist that I only buy Toyotas. Since I moved back here I don’t recommend the service department. My parents have been going to Machens for years and insist that I only buy Toyotas. Since I moved back here as an adult, I’ve been taking my Prius and my husband’s RAV-4 to Joe Machens Toyota to get serviced. Since moving here over the summer, I have probably spent $1k on services and repairs. The plastic underbody on my Prius and my husband’s RAV-4 have been popping off (a fault of Toyotas, I can only assume). Well about two weeks ago my husband’s popped off and we took it to Machens to be fixed. It cost him in the range of $15-$30. The same sort of piece on my car popped off and I went in today to get it fixed and before they took it back, they said it would be $100 to do a body diagnosis. At this point, my advisor hadn’t even looked at me yet. I patiently explained that my husband had the same issue with his Toyota and they fixed it for much less. She explained (a little pre-emptively defensively, might I add) that they aren’t trying to rip me off- that they just need to cover their costs. So, I had to pry- “So, is that the max cost it will be? Could it be less? Or is that a flat fee?” She said it’s the max. To which I inquired, “will you update me while it’s back there if it’s looking like it’s going to be on the higher end. If it’s taking more time, or needs extra special work?” She replies they wouldn’t. They would just not allow it to go over $100. I told her, I’m a student, my husband got it fixed for much less, I’ve spent $1k there over the past few months. I’ll just go to Subaru. It’s just sad they will help me and you all won’t. I was already upset that both of our Toyotas have had the same issue. But this interaction definitely made me never want to shop there for a car again. My husband and I will both need new cars soon. I understand that people have bad days and that prices sometimes need to change, but I gave her every opportunity to explain to me, and to apologize. and to help. And she just didn’t care for me enough to take the time. I’m the customer. I shouldn’t have to deal with this. More

oil change came in for oil change, multiple suggestions made for other work, didn't have time that morning, quote was going to be made and given to me when I lef came in for oil change, multiple suggestions made for other work, didn't have time that morning, quote was going to be made and given to me when I left. No quotes provided. Vehicle was to be washed, wasn't washed. And it took two hours for an oil change. Fortunately you have a great set-up that made waiting work and I could work and keep things going. I requested regular oil, that was what was on teh ticket, but someone billed it out as synthetic. I caught the mistake and it was taken care of. Paula was my service writer and was very thorough and helpful, not pushy at all, good to work with. More

Service Department The service department needs to be overhauled badly. It has grown lazy, complacent, and just plain awful. Several bad employees, specifically Matthew The service department needs to be overhauled badly. It has grown lazy, complacent, and just plain awful. Several bad employees, specifically Matthew Reid, still reside there and need to move on as I don't think they're not interested in getting better at offering service. Oil changes take WAY too long, and I'm still confused as to the reason of scheduling appointments when they are not remotely useful or honored. I had a 7:15am appointment for an oil change and my car wasn't brought in till 9am. Ridiculous! More

Great people to work with I hate having to sit around to buy a car. Joe Machens people made it as comfortable and as quick as possible. Happy with the deal I made. I hate having to sit around to buy a car. Joe Machens people made it as comfortable and as quick as possible. Happy with the deal I made. More