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Joe Machens Toyota

Columbia, MO

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4.1
1,412 Reviews
Joe Machens Toyota is number #1 volume Toyota Dealer in Mid-Missouri. From the moment you walk into our Brand New 65000 sq. ft. building with our state of Art Showroom, you will see our commitment to Customer Service is second to none.We offer to all our Guest Complementary Icy Machine, Starbucks Coffee,Ice Cream, Snacks and Soda dispenser with over 100 flavors of Soda. And if that is not enough, we built a Arcade Room with NASCAR Pinball, variety of other games. We strive to make your experience with Joe Machens Toyota a good one – for the life of your vehicle. Take a Look at our large inventory of New Corolla, Camry, CH-R, Yaris IA, Corolla Hatchback, 86, Avalon, Prius, Venza, Rav4, Sienna, Highlander, Tacoma, and Tundra vehicle's, on our Web Site. Whether you are in Columbia, Jefferson City, Boonville, Moberly, Mexico, or Fulton and need to Purchase, Lease, Finance, or Service a New Toyota or any of our 1300 Pre-owned vehicles, you’ve come to the right place. Feel feel to stop by or call 5736-814-6980 to schedule your private showing.
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1180 Vandiver Dr

Columbia, MO

65202

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Showing 1,412 reviews

June 23, 2010

I bought a 2007 Honda Civic Si. I purchased this car and drove it home to KC 2 hours away. 3 weeks after buying the car the clutch went out! It only had 22k miles on it! So, I called Warren B. my sales guy More

by Shankska
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Frank M. and Warren B.
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Jul 08, 2010 -

Joe Machens Toyota responded

Hello, I am the salesperson involved in this transaction. My name is Warren B. and I helped this gentleman out with his Civic SI. When this instance occurred I was contacted by Shankska. I immediately checked to see what my dealership could do to help. There was not very much that we could do because the clutch of a vehicle is a wear item, it's the same as if a seat becomes worn down because it is sat in, there is nothing we can do to fix that. I know the Honda Service manager here in town so I called and asked him if he could do the work at a discounted rate for a friend of mine. He complied, and informed me that this happens pretty frequently in Civic SI's because of the shift pattern. Coming from 6th gear a lot of people miss 5th gear and put it right into 3rd gear. This service manager said that he imagined this is what caused the incident. I called Shankska and told him that I would split his towing charge to have it towed to the Columbia Honda store to have the work done at a discounted rate. I was willing to pay for this out of my own pocket, completely separate from the dealership, as a friend. After all of this corroboration with Shankska I have not heard from him since this offer to help him. I do not see what more could have been done on my part, and I appreciate the opportunity to share what happened. Thanks.

Jul 08, 2010 -

Shankska responded

I appreciate Warren B's help in this transaction, but I understand it was not his fault. This is a review about the dealership Joe Machens Toyota. They refused to help me in this situation and I am appreciative of Warrens "personal" help. However, he only insisted on paying for half the towing, which would have been around $200, for a $1000 repair in Columbia compared to a $650 repair in Kansas City. Also, if someone would shift from 6th gear to 3rd gear it has nothing to do with the clutch, it would throw your rods in the engine and blow the engine so that is not the case. I owned the car for 3 weeks and 1k miles and the clutch went out. I now have a new clutch for 5 months and 8k miles. It was obvious abuse from the previous owner.

Helpful 1
May 24, 2010

We purchased this car and drove back to KC (two hours away)and found out the doors would not lock. They fixed the problem right away. However we found out a week later they broke more things while fixi More

by sjolly12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jim
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