Joe Machens Toyota

Long wait for transmission update I got the services I asked for and good advice about waiting for other services. I had to wait almost 3 hours for the update on my 2014 Votolla tra I got the services I asked for and good advice about waiting for other services. I had to wait almost 3 hours for the update on my 2014 Votolla transmission recall. Good thing Ibhsd nothing else planned! More

Awesome customer service! I dropped in because I had an issue with one of my tires and they were able to help me right away without an appointment. The staff are always friend I dropped in because I had an issue with one of my tires and they were able to help me right away without an appointment. The staff are always friendly and professional. More

20,000 mile scheduled maintenance Easy and timely appointment for maintenance. Clay Stottlemyre always keeps me informed and always seems eager to assist. Appreciate the drinks and sna Easy and timely appointment for maintenance. Clay Stottlemyre always keeps me informed and always seems eager to assist. Appreciate the drinks and snacks while waiting. My Sequoia is my first Toyota and I have loved it from day one. More

Thank you!! Continue providing mid Missouri with the best vehicle buying experience the business has to offer. Along with great follow up to ensure customer satis Continue providing mid Missouri with the best vehicle buying experience the business has to offer. Along with great follow up to ensure customer satisfaction and comfort with the new vehicle. More

Love my Toyota This is our fifth Toyota. Each car has been reliable and very good cars. Joe Machen's has always been excellent and service and helpful. This is our fifth Toyota. Each car has been reliable and very good cars. Joe Machen's has always been excellent and service and helpful. More

Fast and courteous Service was fast, friendly staff, comfortable area for waiting. They also provide snacks and drinks. If you have kids theres a tv playing PBS kids and Service was fast, friendly staff, comfortable area for waiting. They also provide snacks and drinks. If you have kids theres a tv playing PBS kids and a small free arcade room for time to fly by. More

Best Service I have had several cars serviced in Columbia for over 50 years. I have gone to independent shops. What I learned is I saved money & time by taking my I have had several cars serviced in Columbia for over 50 years. I have gone to independent shops. What I learned is I saved money & time by taking my Toyota to Machens. The mechanics work on Toyotas all day every day. They don't waste time trying to figure out. They have the experience & knowledge, to fix it right the 1st time. More

Ac check Helpful advisor and technician. They explained what is my inspection results and every detail of them. Also gave me a lot recommendation and advise ba Helpful advisor and technician. They explained what is my inspection results and every detail of them. Also gave me a lot recommendation and advise based on the inspection. More

Surprise We went to Machens just to look at a new car. Alex was great showing us the type of vehicle we wanted. He answered our questions and what he didn' We went to Machens just to look at a new car. Alex was great showing us the type of vehicle we wanted. He answered our questions and what he didn't know he found the answer. Alex and Greg got us into the perfect vehicle for a great price. More

Bad customer service The first time I got my oil changed was mostly fine other than very little direction on the shuttles and when they'd depart. I waited for a shuttle an The first time I got my oil changed was mostly fine other than very little direction on the shuttles and when they'd depart. I waited for a shuttle and missed one of them because they didn't make it known they were taking anyone. I ended having a co-worker come get me because I'd waited over an hour. Next time I went in for an oil change to give it a second try it was less enjoyable. I felt like I was a bother and in the way. When I came to pick up my car I wasn't sure where to go so I walked up to a parts or service counter and was rudely turned away without direction on where I needed to be. I then walked over to the first person in the service area. The lady I spoke with didn't acknowledge me for at least a minute or two and when she did was not friendly. She asked for my name and told me who I should go to and pointed in a general direction to where I should go and paged the rep. The representative who was paged continued talking to the other staff members for at least 5 more minutes while I stood awkwardly not sure where or who I should expect to come. A guy who didn't work for the service department but maybe maintence pointed out who I was waiting for and was confused why she hadn't come over to serve me since he'd heard her paged minutes ago. Eventually a different guy who was not paged came up and checked me out. I did not feel valued, welcomed, or that anyone had any desire to assist me. I will not be going back even though it was where I purchased the vehicle because the whole experience was uncomfortable and frustrating. More