Joe Machens Toyota

Bad customer service The first time I got my oil changed was mostly fine other than very little direction on the shuttles and when they'd depart. I waited for a shuttle an The first time I got my oil changed was mostly fine other than very little direction on the shuttles and when they'd depart. I waited for a shuttle and missed one of them because they didn't make it known they were taking anyone. I ended having a co-worker come get me because I'd waited over an hour. Next time I went in for an oil change to give it a second try it was less enjoyable. I felt like I was a bother and in the way. When I came to pick up my car I wasn't sure where to go so I walked up to a parts or service counter and was rudely turned away without direction on where I needed to be. I then walked over to the first person in the service area. The lady I spoke with didn't acknowledge me for at least a minute or two and when she did was not friendly. She asked for my name and told me who I should go to and pointed in a general direction to where I should go and paged the rep. The representative who was paged continued talking to the other staff members for at least 5 more minutes while I stood awkwardly not sure where or who I should expect to come. A guy who didn't work for the service department but maybe maintence pointed out who I was waiting for and was confused why she hadn't come over to serve me since he'd heard her paged minutes ago. Eventually a different guy who was not paged came up and checked me out. I did not feel valued, welcomed, or that anyone had any desire to assist me. I will not be going back even though it was where I purchased the vehicle because the whole experience was uncomfortable and frustrating. More

Poor communication Went in on a Monday and they said I would be contacted in a couple days when the part came in to schedule the fix. Five days on Saturday later, I call Went in on a Monday and they said I would be contacted in a couple days when the part came in to schedule the fix. Five days on Saturday later, I called them only to learn the part had come in the day after on Tuesday. Was not given a clear explanation as to why I wasn’t contacted. Five hours into having my car for repair I called for an update and no one could figure out what was going on. The guy had to call me back after telling me the one service advisor “didn’t know anything about it.” After the fix I went to pick it up and they insisted I owed. My original service advisor confirmed the repair was under warranty but apparently didn’t mark it as such. I had to explain all this and they had to look it up again before things were set straight. Poor communication with customers and within the company. More

We went to see about trading our pickup in for another one We went to see if we could trade our pickup. Greg Botham met us at the door he was very helpful. We not only traded our truck for a Toyota Tundra but We went to see if we could trade our pickup. Greg Botham met us at the door he was very helpful. We not only traded our truck for a Toyota Tundra but we also traded our car for a Rav 4 so we were very pleased with our experience. Greg answered my questions and I had a lot of them as this is my first Toyota. More

20,000 mile service Excellent service overall. Mr. Pruett was courteous and efficient. I was very pleased with the customer service I received yesterday at Machens Toyot Excellent service overall. Mr. Pruett was courteous and efficient. I was very pleased with the customer service I received yesterday at Machens Toyota in Columbia, MO More

Two Hours and fifteen minutes for a blinker bulb. I went to the dealership yesterday and waited two hours and 15 minutes for a blinker bulb to be replaced. Not a casing. Not in a complete unit. Only a I went to the dealership yesterday and waited two hours and 15 minutes for a blinker bulb to be replaced. Not a casing. Not in a complete unit. Only a bulb. The agent told me that she was sorry but made no attempt to compensate whatsoever. I attempte I went to the dealership yesterday and waited two hours and 15 minutes for a blinker bulb to be replaced. Not a casing. Not complete unit. Only a bulb. The agent told me that she was sorry but made no attempt to compensate whatsoever. They weren’t busy at all. Three people came and left before me. I even made an appointment ahead of time. When I checked after 45 minutes on my car, the paperwork from Paula have not even made it back to the people so they could take my car. She said she just got back from lunch and had been really busy. But she was definitely at her desk when I first got to the dealership at 1 o’clock. She was pleasant enough but I can’t continue to bring my car to a place where an overall system like this goes on. Sadly, I’m going to have to look elsewhere for my car. More

took longer than atated service took longer than anticipated .. . Service people were courteous .I was there for an oil change . The price was reasonable since I had a service took longer than anticipated .. . Service people were courteous .I was there for an oil change . The price was reasonable since I had a coupon. More

Everyone including Danny was very helpful Danny did a great job of answering all the questions I had about buying a new truck. They were very fair in the trade in value they gave me for my tr Danny did a great job of answering all the questions I had about buying a new truck. They were very fair in the trade in value they gave me for my trade in and my wife has been very happy with the service she has received from Machens Toyota on her 2015 Highlander. We are happy to be a Toyota family. More

2018 Highlander purchase Great facility that can accommodate a large family. Entertainment for kids. Snacks and refreshments. Large seating area for entertaining when waiting Great facility that can accommodate a large family. Entertainment for kids. Snacks and refreshments. Large seating area for entertaining when waiting on service. Large service writer entry with several writers to speed process. Ultra modern repair shop. Clean. Entire facility seems well managed. More

Wet pleased with my new car! I actually didn’t come in to buy a Toyota, but just to take a look. I was thrilled with all the safety features I could get for such a great price. I I actually didn’t come in to buy a Toyota, but just to take a look. I was thrilled with all the safety features I could get for such a great price. I bought the next day! More

Sweet and Easy Great waiting room. I'm a 32 year old child in love with coke Icees. Hey, what can ya do? Good location and friendly people. Who could ask for anythin Great waiting room. I'm a 32 year old child in love with coke Icees. Hey, what can ya do? Good location and friendly people. Who could ask for anything more? More