Joe Machens Toyota

Oil change Took 3 hours for an oil change. Had some type of mixup getting the service order to the service department. Ms Ortiz was very apologetic over the mish Took 3 hours for an oil change. Had some type of mixup getting the service order to the service department. Ms Ortiz was very apologetic over the mishap, More

Miscue Arrived for 75000 service and asked for inspection for relicensing to be added. Was taken home by your service and then returned for pickup to find t Arrived for 75000 service and asked for inspection for relicensing to be added. Was taken home by your service and then returned for pickup to find that only the inspection was done. I decided to wait while they worked that in quite snug and enjoyed your ice cream but was a late for my next appointment. the 75000 check had been made as an appointment earlier. More

18,000 mile maintenance on a leased vehicle The service staff greets me at my vehicle as soon as I enter the garage and is at the driver's side before the vehicle is turned off. Explain of mai The service staff greets me at my vehicle as soon as I enter the garage and is at the driver's side before the vehicle is turned off. Explain of maintenance is discussed with me. I don't think I've ever waited one hour for service even when they had to squeeze me in. More

Machens Toyota Service Easy to work with. Good communicating with timelines and answering our questions. We continue to use this service department because of their ease to Easy to work with. Good communicating with timelines and answering our questions. We continue to use this service department because of their ease to work with while only doing necessary work. More

Oil change and a rattle Prompt service and finding the cause of the rattle . Very friendly and prompt. Paula was very friendly and explained the cause of the rattle and sched Prompt service and finding the cause of the rattle . Very friendly and prompt. Paula was very friendly and explained the cause of the rattle and scheduleingredients our next appointment More

Great dealership and great salesman. Joe Machens has always been a great dealership name in my home. We have purchased several cars from his various dealerships and have always been treat Joe Machens has always been a great dealership name in my home. We have purchased several cars from his various dealerships and have always been treated well. When I came into the Toyota dealership, I was met at the door by people who were smiling, friendly and helpful. I was shown to a salesman immediately. Chris sat down with me and we discussed what I wanted, price range, etc. Then he took me out to see the Rav4's I was interested in. Chris was very helpful and informative and was NOT pushy! He helped me decide on what I wanted without trying to influence my decision. Brandon in finance was awesome, too. He explained everything in a meaningful manner and did not talk down to me. He treated me as an equal and valuable person. I will continue to use Joe Machens and will definitely send my family and friends there! More

Dominique was excellent. Previous visit was horrible but dom made this one fast and efficient. I thought about going elsewhere but glad I trusted dom to take care of me Previous visit was horrible but dom made this one fast and efficient. I thought about going elsewhere but glad I trusted dom to take care of me More

Great service!! Ryan is one of the best!! Love bringing my car to machens. They don’t mind my bringing my dog. I like that they provide drinks and the service is top Ryan is one of the best!! Love bringing my car to machens. They don’t mind my bringing my dog. I like that they provide drinks and the service is top notch!! More

Great experience! I had an excellent experience purchasing my vehicle. The staff made it fast and easy to purchase without high pressure or haggling. Would absolutely r I had an excellent experience purchasing my vehicle. The staff made it fast and easy to purchase without high pressure or haggling. Would absolutely recommend! More

Repeat Customer This is the third automobile that I have bought from Rafael Romero at Joe Machens Toyota. He is always helpful and never pushy. I love the ToyotaCare This is the third automobile that I have bought from Rafael Romero at Joe Machens Toyota. He is always helpful and never pushy. I love the ToyotaCare that covers maintenance for two years. More