Joe Machens Toyota

Good experience Great facility. My only issue was I was told it would take about an hour and fifteen minutes and it ended up taking about two hours and fifteen minute Great facility. My only issue was I was told it would take about an hour and fifteen minutes and it ended up taking about two hours and fifteen minutes. My three year old was way over being there by then. More

Buying our Rav4 was painless Shawn Hall made purchasing our new car quick and painless. He got us a good deal on the car we wanted and was quick to get all of the paperwork togeth Shawn Hall made purchasing our new car quick and painless. He got us a good deal on the car we wanted and was quick to get all of the paperwork together to prepare for the purchase. He worked late the night before to make sure we were ready when we came in the next day. More

Honest Guys ! My service writer Clay went out if his way to explain what my truck needed and kept me updated on its progress. He originally thought I may need a new My service writer Clay went out if his way to explain what my truck needed and kept me updated on its progress. He originally thought I may need a new clutch but later called and told me that isolated the noise to a different item, that saved me hundreds ! Great to find upfront and honest guys ! More

In and out Terry was thorough in checking Service Bulletins and recalls at ck in. He had the service technician ck out a tire we were concerned about. Thorough p Terry was thorough in checking Service Bulletins and recalls at ck in. He had the service technician ck out a tire we were concerned about. Thorough post-service explanations and next appt made. More

Very good Customer service very good, respectful, high quality and with quick response. Explained report well, offered to make and did make a future maintenan Customer service very good, respectful, high quality and with quick response. Explained report well, offered to make and did make a future maintenance appt. High quality service. More

Disappointed if this is now Toyota 40,000 mi and Camry making a racket. Very disappointed that service staff said this was normal, they are seeing it a lot, and too bad. We have had 5 T 40,000 mi and Camry making a racket. Very disappointed that service staff said this was normal, they are seeing it a lot, and too bad. We have had 5 Toyotas and this is not what we expect or accept. if this is the new normal, Subaru or Hundai will have our next 5 purchases. Should not have had to argue for a large clank to be covered and fixed. More

Recall Seinna The van door recall was serviced quickly and efficiently. Side door was also adjusted at a reasonable, fair cost. Service rep Corey was very helpful The van door recall was serviced quickly and efficiently. Side door was also adjusted at a reasonable, fair cost. Service rep Corey was very helpful and friendly. More

Long wait for simple task Came in for a safety inspection and it took 1.5 hours. Jacqueline wasn’t very friendly. My appointment time was no longer saved in the system even tho Came in for a safety inspection and it took 1.5 hours. Jacqueline wasn’t very friendly. My appointment time was no longer saved in the system even though I scheduled a few days prior. Safety inspection failed, requiring 2 fixes equaling $2,200. I got a quote for the same work and it was under $600 elsewhere. This is the third time I’ve had less than friendly service manager and had long wait times to complete service. I will not be having service done here again, unless it requires a recall fix. Also, Richard, the shuttle driver, tried selling me on getting car detailing done by the employees on their lunch hour for $30... paid directly to them. Anyways, good luck with overpriced service, poor customer service and a shadow car detailing business under the table. Thanks, Stephen More

Oil change/30,000 mile check Called to request appointment. Made to feel any time was fine. Courteous staff, explained my needs well. Very nice experience. Felt appreciated and we Called to request appointment. Made to feel any time was fine. Courteous staff, explained my needs well. Very nice experience. Felt appreciated and welcome. Waiting area is quite nice. All is clean and comfortable. Didn't realize there was shuttle service but that's a nice touch. More

Complete Satisfaction I gave Shawn a description of what I was looking for, what I needed it to do and who I needed it to haul. We got together and I LOVE my "new to me" R I gave Shawn a description of what I was looking for, what I needed it to do and who I needed it to haul. We got together and I LOVE my "new to me" Rav4. More